Derila Pillow Reviews 41,226

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 22,859 reviews, reviewers had a great experience with this company. Customers frequently highlight the user experience as very positive, noting that the website is easy to navigate and understand, making the ordering process straightforward and efficient. Many people appreciate the clear communication and notifications regarding tracking and order information. However, some people were dissatisfied with the product and order process. Some reviewers mentioned that the product quality was not as expected, with issues like pillows falling apart or not providing the anticipated comfort. Others found the ordering process confusing due to numerous upsell attempts and a lack of clarity regarding additional items like pillowcases, leading to unexpected purchases or missing items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the pillows, noting improved... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the pillows as comfortable, supportive, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

User experience

People report positive experiences with the user experience. Customers found the website easy to navigate and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One reason this experience was a good one is because every step was made plain and clear to follow and understand until the end. However, it would be better to offer the last five items for the pillo... See more

Company replied

Rated 4 out of 5 stars

Great info, but give the add-on offers once the pillow has been purchased all at once and allow to choose instead of how its currently being offered as I feel like I may have chosen incorrectly now. D... See more

Company replied

Rated 4 out of 5 stars

Before buying it I checked whether this was a scam as there are too many dodgy ads on Facebook! I was delighted with the good communication and notications on tracking. My pillows arrived on time as a... See more

Company replied

Rated 4 out of 5 stars

I have central sleep apnea, and find it difficult to get to sleep with my sleeping equipment and buried in multiple pillows. This single pillow and about a 3° incline to my adjustable bed has made my... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Household Goods Wholesaler

About Derila Pillow

Written by the company

EXPERIENCE TRULY LUXURIOUS AND RESTFUL SLEEP

Whether it's neck and back pain in the morning, snoring, or just poor quality sleep, Derila is the bedroom upgrade that helped thousands reclaim and uplift their night time rest. Derila is designed to adapt to your body’s natural shape, offering the perfect support for a deep, restful sleep.

Derila’s ergonomic design adapts to your body for personalized comfort, providing restful sleep. With advanced memory foam, it contours to your neck and spine, promoting proper alignment and reducing pressure points. No matter your sleep position, Derila ensures optimal support, helping you wake up refreshed.


Great For All Sleeping Positions

Neck & Head Alignment

Helps With Snoring

CertiPUR Certified Memory
Foam Tech


DESIGNED FOR UNINTERRUPTED SLEEP

Tired of rolling from side to side on that old shattered pillow the whole night? Exhausted from a stiff neck that keeps you awake till sunrise? Derila helps your body relax, brings unmatched comfort and peaceful sleep that lasts the whole night.


ONE OF A KIND

Derila is the culmination of years of development to create one of the most technically advanced ergonomic memory foam pillows on the market. However, all masterpieces have their cheap imitations. Get the genuine Derila Pillow on their official website.

GET THE ORIGINAL DERILA HERE

Useful Links

Shop Derila Now Track Your Order FAQ Contact Us

Contact info

4.0

Great

TrustScore 4 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Everything was simple except the White…

Everything was simple except the White letter in the Green box! You need to make those letter Black!!!

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Dodie Klenk,

Thank you for taking the time to provide your feedback.

We appreciate your suggestion about the lettering color and will certainly take it into consideration as we continually work to improve our products and services. Your input is valuable to us.

Thank you once again for your kind feedback, and we wish you a great day!

Derila Support Team

Rated 1 out of 5 stars

DO NOT BUY FROM

I putchased 2 of the Ergo pillows. I even had a salesman each out to me the day after I ordered and let me know that the Ergo pillows could not go into the washing machine and suggested that I purchase the cover, which i did. Wanted to protect my $75 pillows. Fast forward day of delivery I received the regular pillows, which i dont want, and the Ergo covers which I can not use because they sent the WRONG pillows.
Have sent multiple emails to support and they keep getting bounced back because the email is invalid. Finally decided to respond to a sales email , which i am getting 4-5 a DAY, as they finally responded to ask questions and when I replied it -boused back invalid email -FROM AN EMAIL I WAS RESPONDING TO. I have since disputed the charge with my bank.

2 order numbers 28082056 and 281049958

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Patty,

We appreciate you reaching out and we apologize for any inconvenience you have experienced.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Have a great day!

Derila Support Team

Rated 4 out of 5 stars

don't know yet haven't received the…

don't know yet haven't received the pillow

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Karen Lee,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

I'm almost 80 years old …

I'm almost 80 years old and I have been sleeping on crappy pillows all my life. When I first got my Derila pillow my neck ached really bad. My neck ache improved everyday and is at a 9 now. Very little pain, and I love it! It's the most comfy pillow I've ever had. It's of high quality & durability.

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello C. K. Smith,

Thank you for taking the time to provide your feedback.

We are thrilled to hear that your neck ache has improved and that you find the Derila pillow to be comfortable and of high quality. Your satisfaction is our top priority, and we're delighted that our product has made a positive difference for you.

Wishing you many more restful nights!

Derila Support Team

Rated 4 out of 5 stars

See all products at once

The website should show all the pillow cases in one place instead of popping up one at a time during the purchase.

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Mary,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

great experience

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Stanward Anderson,

Thank you for taking the time to provide your feedback.

We're delighted to hear that you had a great experience. Your satisfaction is important to us, and we're committed to maintaining the quality of service that you've come to expect.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

Too many loops

Too many loops
To buy more stuff. Just the pillow for now to see if I like it

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Brendan,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

My whole family is sleeping on Derilla Ergo pillows

I love my new Derilla Ergo pillows. Upgrading from other ergonomic pillows which proved disappointing, I had immediate improvement of neck pain from the first night and know it will be sustained by continuing to sleep on these pillows. It’s almost as if the pillow is custom made to my shape and sleeping position (side-sleeper).

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Robbie Hutchins,

Thank you for taking the time to share your positive experience with our Derilla Ergo pillows. We're delighted to hear that you noticed an immediate improvement in your neck pain and that the pillows are fitting your needs perfectly. We strive to provide comfort and satisfaction, and it's rewarding to know that we are meeting your expectations.

Wishing you many restful nights ahead!

Derila Support Team

Rated 5 out of 5 stars

Wonderful

What a wonderful pillow idea. Looking forward to the comfort!

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Susan Sanderson,

Thank you for sharing your enthusiasm with us! We're thrilled to hear that you're looking forward to the comfort provided by our pillow. Your positive feedback is greatly appreciated.

Wishing you many restful nights ahead!

Derila Support Team

Rated 4 out of 5 stars

It’s my first time buying something…

It’s my first time buying something like this for my significant other, he’s been on CPap for more than 10+ years now, so I hope that he tries this pillow to see if it works for him and how he feels about it. I just hope that you did everything right for this to work on people with CPap.
Thank you

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Jacqui,

Thank you for taking the time to provide your feedback.

We are glad to hear that you have chosen our product for your significant other and appreciate your trust in us. We hope that the pillow enhances his comfort and works well with his CPap usage.

We sincerely appreciate your review and your confidence in our product. Wishing both you and your significant other a pleasant experience!

Derila Support Team

Rated 5 out of 5 stars

I don't complain anymore of waking up…

I don't complain anymore of waking up with a sore head. When I put my head on this pillow I tend to sleep immediately.

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Gerard,

Thank you for taking the time to share your positive experience with us. We're delighted to hear that our pillow has helped you sleep more comfortably and relieved your sore head. Your satisfaction is our priority, and your feedback is greatly appreciated.

Wishing you many more restful nights!

Derila Support Team

Rated 5 out of 5 stars

Too early to say just ordered

Too early to say just ordered

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Sue Mathias,

Thank you for sharing your positive feedback with us. We're delighted to have you as a customer and look forward to your experience with our product. If you have any questions or need assistance, please feel free to reach out.

Best regards,
Derila Support Team

Rated 5 out of 5 stars

The Pillow Solves Poor Sleep Habits

I have tried other pillows, still woke up with a sore neck and lost sleep. I am hoping this new design will help with sleep apnea and keep me cooler on hot Florida nights. I will re-review this fairly once I receive the product

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Peter B,

Thank you for taking the time to share your thoughts with us. We're glad to hear that you are giving our new design a try, and we hope it meets your expectations, especially with addressing sleep apnea and comfort during warm nights. We look forward to hearing your feedback once you've received and tried the product.

Wishing you restful nights ahead!

Derila Support Team

Rated 4 out of 5 stars

don't need all the pressure buying at…

don't need all the pressure buying at the end if i want these extra items i will buy them

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello James,

Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 1 out of 5 stars

Too many additional sale products

Too many additional sale products, b4 to are done. Iike right now, I don't even know if my sale is done because I don't have a confirmation number.

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Our sincerest apologies for the inconvenience caused by this issue. We'll be sure to keep an eye on this case to resolve it as soon as possible.

Derila Support Team

Rated 5 out of 5 stars

Easy to order.

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Lawrence,

Thank you for taking the time to provide your feedback. We're glad to hear that you found the ordering process easy. Your satisfaction is important to us, and we truly appreciate your support.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

I will give another review when I…

I will give another review when I receive and try the pillows, This review is totally irrelevant because I have not received and tested the product.
I DID NOT RECEIVE A CONFIRMATION ORDER NUMBER OF MY PURCHASE. PLEASE SEND IT NOW!

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

I love how my $70 order quickly became…

I love how my $70 order quickly became almost $200. Click click click…….. Bam! $200!! 😂 I just hope this pillow works as good as your marketing company says it does. I just thought why not give it a try. I have all types of pilllows including 2 different styles that I paid a lot for from the Sleep Number Company when I bought my sleep number bed which I love even though I have been sleeping on the couch the last year because of a bad knee and an opposite sleep schedule from my husband. It’s just better if I don’t disturb him and he doesn’t disturb me going to the bathroom 4-5 times a night. I told him he has just developed a bad habit of going so often. You can train your bladder to wait. I know because I had to do it too. Now I am excited to get these pillows and see if they work like you say. Time will tell.

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Tina,

Thank you for taking the time to share your experience with us. We're pleased to hear your enthusiasm and appreciate your decision to try our product. Please be assured that we strive to provide quality products that meet expectations. We're confident that you'll find our pillows comfortable and beneficial. If you have any questions or need further assistance, feel free to reach out to us.

Wishing you comfort and improved sleep.

Derila Support Team

Rated 5 out of 5 stars

Bery good y like

Bery good y like

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Oscar Romero,

Thank you for taking the time to provide your feedback. We're delighted to hear that you're satisfied with your experience. Your kind words are much appreciated.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

Clear Instructions

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Veronica,

Thank you for taking the time to provide your feedback.

We're delighted that you found the instructions clear. If there are any other aspects of your experience you'd like to share, we're all ears.

Wishing you a fantastic day!

Derila Support Team

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