Derek's Toy Barn Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and cheap delivery, often noting that items arrived quickly and were well-packaged. Many also appreciate the competitive prices and the excellent quality of the products received. Reviewers frequently highlight the great service, including thoughtful touches like personalized thank you cards and small bags of sweets, which made them feel valued. The communication is also noted as great, with some people receiving refunds for combined shipping on separate orders.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Product

Customers consistently note positive experiences with product, often praising the great quality and finding... See more

Service

Customers had positive experiences with service, often describing it as excellent and going above and beyond... See more

Price

Reviewers highlight positive aspects of price, consistently praising the good and competitive prices offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant Company ! Stumbled on them by mistake but so glad I did ! Customer Service was brilliant and updates provided when requested, nothing seemed to a problem. Item was shipped when I was... See more

Rated 5 out of 5 stars

Preordered a few things back in September. I was concerned they wouldn't arrive before Christmas. The guys at Derek's Toy Barn sent out all the stuff that arrived first (at a delivery loss to themselv... See more

Rated 5 out of 5 stars

Absolutely Fabulous! Competitive prices and very fast delivery. Clear, concise emails AND a packet of skittles with a thank you note! How cool is that. Such a lovely personal touch. Definitely recomme... See more

Rated 5 out of 5 stars

the website is very easy to navigate, the purchasing is also easy to use and the prices are fair. delivery was excellent and i thought the thank you card and sweets were very thoughtful, such a good e... See more


Company details

  1. Toy Store

Written by the company

Small independent store dealing in new and used toys and collectables.


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

Asks customers to review

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How this company uses Trustpilot

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4.9

All reviews

(214)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

I bought a pre-order item that was neatly and safely packed and sent as soon as it arrived in their warehouse. Will order from them again.

3 November 2023
Rated 5 out of 5 stars

Great first time experience.

Ordering was easy, the price of the items ordered were great. The items that I ordered were listed as being 'used' but they were like new, really pleased. Delivery was also very quick. All in all, it was a very pleasant first experience; I shall keep Derek's Toy Barn in mind for next time.

30 October 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Good morning Paul. Thank you very much for taking the time to leave a review, its greatly appreciated. Many thanks, Owen.

Rated 5 out of 5 stars

Super helpful customer service

Super helpful customer service, let me know when a figure my son wants for Christmas was back in stock (usually only available in USA). Was posted same day and received the next day. Would absolutely recommend!

18 October 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Good morning Jenny. Thank you very much for taking the time to leave a review, its greatly appreciated. Many thanks, Owen.

Rated 5 out of 5 stars

Really good product

Really good product.
Handwritten note inside and sweets. Lovely. Will shop here again

18 October 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Good morning Rob. Thank you very much for taking the time to leave a review, its greatly appreciated. Many thanks, Owen.

Rated 5 out of 5 stars

Always reliable,quick delivery and…

Always reliable,quick delivery and excellent service

18 October 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Good morning Stephanie. Thank you very much for taking the time to leave a review, its greatly appreciated. Your continued support is priceless. Many thanks, Owen.

Rated 5 out of 5 stars

Great Shopping Experience

I can't fault any aspect of the ordering and delivery process at Derek's Toy Barn. Although the prices were not quite a "buck, buck, buck" I was very happy with my masks, they arrived very quickly and were packaged very well. The handwritten note was much appreciated and I wish Derek the very best with his business.

10 October 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Good morning Lee. I can't believe I had to drive ALL the way to work on a Saturday. All the way to work to reply to this review. Thank you very much for taking the time to leave a review, its greatly appreciated. Many thanks, Owen.

Rated 5 out of 5 stars

Amazing delivery and service

Amazing delivery and service. Thank you!

28 September 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Good morning Nathan. Thank you very much for taking the time to leave a review, its greatly appreciated. Many thanks, Owen.

Rated 5 out of 5 stars

Highly Recommend

Good item, good price, good communications and quick delivery - highly recommend this company.

12 September 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Good morning Tracey. Thank you very much for taking the time to leave a review, its greatly appreciated. Many thanks, Owen.

Rated 5 out of 5 stars

Very Fast Delivery & Items Come Well…

Very Fast Delivery & Items Come Well Packaged!

18 September 2023
Unprompted review
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Good morning Kaylen. Thank you very much for taking the time to leave a review, its greatly appreciated. Many thanks, Owen.

Rated 5 out of 5 stars

Excellent

Excellent! Good price for item and fast delivery

7 September 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Good morning. Thank you very much for taking the time to leave a review, its greatly appreciated. Many thanks, Owen.

Rated 5 out of 5 stars

Stumbled across this store and I'm so…

Stumbled across this store and I'm so glad I did. They had a few funko I was in the market for, so I purchased them. Simple.
Delivery on point
Service on point
Product availability on point.
Nice added "freebie" included also, which was a nice touch. Thanks very much for a brilliant service.
Would definitely buy from again

5 September 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Good morning Steven. Thank you very much for taking the time to leave a review, its greatly appreciated. Many thanks, Owen.

Rated 5 out of 5 stars

Personal touches

Fast delivery, product exactly as described and personal thank you note which I loved!

5 September 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Good morning Marie. Thank you very much for taking the time to leave a review, its greatly appreciated. Many thanks, Owen.

Rated 5 out of 5 stars

Absolutely great store I found by…

Absolutely great store I found by mistake! Had exactly what I was looking for at a reasonable price and the shipping time was phenomenal

25 August 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Hey Chris! Thank you for taking a chance on us, hope to see your name pop up on our orders page again. Many Thanks, Owen.

Rated 5 out of 5 stars

Great service-Quick service- managed…

Great service-Quick service- managed to message a few times for an update on my Norman Bates Funko and replied promptly and considerately. Thankyou DTB!

25 August 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Hey Nicholas! We are over the moon that we was able to get your Funko out to you. Many thanks, Owen.

Rated 5 out of 5 stars

Great service

Great service! Great selection! Best toy seller in the UK from my experience

17 August 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Hey AJ! Wow, that really means a lot to us, thank you again. Owen.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. A nice touch , felt very personal. Will definitely use this company again.

17 August 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Hey Kylie! Thank you for leaving a review, we enjoy connecting with our customers. Many thanks, Owen.

Rated 5 out of 5 stars

Arrived on time and in good condition…

Arrived on time and in good condition with a great message in the box and some sweets! Great service!

13 August 2023
Derek's Toy Barn logo

Reply from Derek's Toy Barn

Hey Jenny. Thank you for your order and leaving a review. SHHH don't tell everyone we give out free sweets ;). Many thanks, Owen.

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