Deposit Protection Service Reviews 

I spoke to Mickey regarding a deposit protection issue and the process for making a claim. He was very knowledgeable, explained everything clearly, and gave me the information and tools I needed to resolve my issue. Thanks again!

Very helpful sorting out an issue I had with my account with you . thank you again for helping sorting my Account

I was helped by Sally, her knowledge and advice was first class as well as being incredibly polite. Sally was prepared to wait whilst I completed the online paperwork and at no time made me feel rushed or flustered.
I could not have had anyone more helpful.

Don't use this company paid deposit directly to tenant still holding my deposit for no reason I sent all required document and all information wait for more than a month and still holding my money with no valid reason

Michelle was very helpful and friendly
The service I received from Michelle was five stars

Very good customer service everything which l asked him l was answered with manners and he make sure l understand what l have been asked for

Lady named Tracey was polite friendly and helpful.

One of the nicest calls I have ever had ot make. Yesterday I called to resovle an issue and lady I spoke ot was amazing. Apologies,I can not recall her name but she deserves some seruious kudos. Many thanks, ed

Easy to get through to speak to someone. Staff were understanding and supportive.

We have been working with DPS for over 12 years and have consistently found their processes and systems easy to use and follow. Throughout this time, we have always had a dedicated account handler who has been polite, informative, and extremely helpful.
We have been particularly pleased with how DPS continuously adapts and refines its systems to align with agents’ needs and changes in regulations. We also greatly appreciate the work they carried out around the Renters Reform Act (RRA), as well as the helpful webinars delivered in collaboration with the GLA and Susie Crolla.

Very polite and helpful customer service

Michelle was very clear in saying what the process entailed. Her explanation made retrieving my deposit easy.

Steven (if I remember correctly) was very clear and explained the steps I needed to take for my query today. Very polite.

Agent Charlie patient and understanding after the account holder died. We were jumping through hoops to sort out change of account holder and a deposit being returned. It was very difficult without her help.

Customer agent Ann gave me all the advice I needed for a multiple-tenant deposit dispute - she was very professional and I am now able to proceed with the remaining stages of the process with much more confidence.

Many thanks Ann !

Michelle sorted my query effortlessly and quickly. Stayed on the line and guided me through the correct process online.

The Advisor I spoke with (Samuel), made all the difference - reason why I am happy to submit this positivie review. Most importantly, Samuel cared enough to listen, was very polite and well-spoken, offered sufficient support and information which, altogether, I found very reassuring. Thanks to this telcon, I feel confident enough to say that the Deposit Protection Service is a safe, fair and just scheme.

The advisor was very patients, and also understanding. She listen attentively

Easy to use online service, had no problems at all would recommend

Clearly aligned with the landlord and ignored actual laws when providing the tenancy dispute. Actually disgraceful, should be illegal.