On holiday seeking emergency treatment for abcess. The last thing I wanted to do when phoning for help was speak to a robot! Eventually spoke to a lovely human who was super helpful and arranged an... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Absolutely superb, thank you Nicky and James. I called with an emergency at 10:30pm. Not only were Denplan responsive but incredibly kind too. As promised by Nicky, a dentist called me back. As p... See more
Company replied
Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 day... See more
Company replied
I just wanted to say a huge thank you to El Goldthorpe for how incredibly helpful she was. From the moment I spoke to El, she treated me with genuine empathy and understanding. She spoke to me... See more
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Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My claim for dental treatment was…
My claim for dental treatment was promptly dealt with & payment was very quick.
25 March 2026
Unprompted review
Reply from Denplan
Hi Eileen,
Many thanks for taking the time to share your feedback, we're delighted to know how happy you are with your claiming experience.
We really appreciate your review.
Thanks again and best wishes,
Charlene
Denplan
Still waiting a week later to be…
Still waiting a week later to be contacted by themselves joke
31 March 2026
Unprompted review
Reply from Denplan
Dear Mr Grass,
We're very sorry to learn of your dissatisfaction with our service.
We would like to investigate this for you and address your concerns. Please can I ask you to kindly contact us directly at: DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Best Wishes,
Charlene
Denplan
Very easy to claim and fast payment
Very easy to claim and fast payment
26 March 2026
Unprompted review
Reply from Denplan
Hi Simon,
Many thanks for your feedback, it's wonderful to know how pleased you are with your overall claiming experience.
Best wishes,
Charlene
Denplan
Absolutely fantastic service got me in…
Absolutely fantastic service got me in with emergency dentist within the hour would definitely recommend
2 April 2026
Unprompted review
Reply from Denplan
Hi Rachael,
We're delighted to know how pleased you are with your experience contacting our 24-hour Emergency Assistance Line.
It's wonderful to know we were able to source you a prompt appointment.
Thank you for your kind words and recommendation.
Thanks again and best wishes,
Charlene
Denplan
First Class service highly recommend this service
My Wife experienced an abscess while we were away on holiday in the south lakes she was in extreme pain and needed an emergency appointment on Good Friday and all dentist were shut. We rang The Denplan help line and a very kind lady sorted out an appointment that day at a local dentist enabling my wife to get treatment for her condition and to continue our break in the lakes
3 April 2026
Unprompted review
Reply from Denplan
Hi Dave,
Thank you for kindly taking the time to share your experience contacting our 24-hour Emergency Assistance Line.
It's wonderful to know how pleased you are with our service, and that we we're able to source an emergency appointment for your Wife.
Thank you again for your lovely feedback, and recommendation. We’re delighted to know that this appointment and the treatment your Wife received enabled her to continue with your break in the Lakes.
Best wishes,
Charlene
Denplan
10 out of 10 for ease of claiming by a very professional organisation.
I underwent treatment whilst I was on holiday away from the UK. Upon my return and after completing and submitting my claim it was promptly acknowledged. I was then asked to submit invoices relevant paperwork to verify payment. The very next day I received confirmation that a payment with details of the amount would be made. I couldn’t believe how quickly and professionally my claim was dealt with.
2 April 2026
Unprompted review
Reply from Denplan
Hi May,
Many thanks for taking the time to share your feedback.
It's wonderful to know how satisfied you are with our claims process and the efficiency of your reimbursement.
We really appreciate your 5-star review and kind words.
Thanks again,
Charlene
Denplan
Easy to use and quick payout
31 March 2026
Unprompted review
Reply from Denplan
Hi Lyn,
Many thanks for your positive review regarding your overall claiming experience, we really appreciate your feedback.
Best Wishes,
Charlene
Denplan
Denplan is the way to go.
I’ve been with Denplan for a few years now and I’m a very satisfied customer. I often travel abroad and have my teeth cleaned and descaled in Poland, and my receipts have always been accepted without any issues. It’s a win–win: I pay less for high‑quality treatment and receive reimbursement matched to NHS rates for services such as descaling and hygienist visits.
The reimbursement process is very straightforward, and once approved, the funds are returned to my account quickly. With Denplan, I also have peace of mind knowing that I’m covered for urgent or accidental dental visits, as well as for more serious conditions such as oral cancer—this is extremely important to me.
Thank you for providing a reliable and supportive service!
31 March 2026
Unprompted review
Reply from Denplan
Hi Anna,
Thank you so much for your wonderful five star review. It's really lovely to hear how happy you are with the service we provide and the ease of making your claims.
Take care
Esther
Denplan
My claims always rejected!
25 March 2026
Unprompted review
Reply from Denplan
Hi,
We're very sorry to learn of your disappointment with your claiming experiences.
In order to assess a claim accurately and promptly we require a fully itemised receipt or statement of account. Occasionally, further information is required for us to evaluate a claim
Please kindly contact Customer Relations directly so that we can investigate your concerns at DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Best wishes,
Charlene
Denplan
Denplan Chat
Contact the Denplan chat as had a question/query - was resolved in a matter of minutes very efficiently
23 March 2026
Unprompted review
Reply from Denplan
Hi,
Thank you for your kind review. It's fantastic to know how pleased you are with our chat function and that we were able to resolve your query efficiently.
Best wishes,
Charlene
Denplan
Speed of calls answered
Speed of calls answered.
Polite and courteously spoken to.
Follow up.
Unfortunately I didn't get to see a dentist, but did speak to one.
22 March 2026
Unprompted review
Reply from Denplan
Hi Mrs Rose,
Thank you for your review, it's lovely to know you are pleased with our service and your contact with our 24/7 Emergency Assistance Line.
All feedback is extremely valuable, if you feel there is anything we improve or you would like us to look into, or to provide further information. Please don't hesitate to contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Best wishes,
Charlene
Denplan
Fantastic Service
First time I had to use them and wasn’t sure of the process so I called the help line and the advisor talked me thru the options and explained the cover under my plan and the limits that apply.
I opted for them to find a dentist for me and they found a dentist and called back with 30 minutes. The dental appointment was that day and 2 miles from where I was staying and my issue sorted by the end of that day. Can’t fault the service and so glad I am a member of Denplan.
20 March 2026
Unprompted review
Reply from Denplan
Hi L Griffin,
Thank you for your review. It's fantastic to know we we're able to source an appointment quickly and conveniently for you.
It's wonderful to know how happy you are with our service, and the reassurance your plan provides.
Thanks again for your feedback, it was a joy to read.
Best wishes,
Charlene
Denplan
Great service as always
Great service as always. It's a joy to find a chat service that's quick and efficient. Thank you.
20 March 2026
Unprompted review
Reply from Denplan
Hi Tim,
Many thanks for sharing your feedback, your review was wonderful to read.
Best wishes,
Charlene
Denplan
Great customer service
Initial contact was very good and they immediately informed me what they would do regarding accessing an emergency dentist. They explained the cover under my plan and the limits that apply.
Once they found a dentist they called back and they followed up after I had made the appointment again explaining the plan cover and also what isn't covered.
In short they did what they said they would, called back when they said they would and provided relevant information.
Great service.
19 March 2026
Unprompted review
Reply from Denplan
Hi Donald,
Thank you for kindly taking the time to share your feedback, and for your kind words.
It's wonderful to know how pleased you are with the support and service you received from our Emergency Helpline Team.
We really appreciate your review, thanks again.
Best wishes,
Charlene
Denplan
Good Customer Service
There was an issue with my claim but got it sorted out very easily over the phone.
19 March 2026
Unprompted review
Reply from Denplan
Hi Helen,
Many thanks for your review, we're sorry to learn there was a issue with your claim. But its's great to know how pleased you are with the support you received and that we we're able to resolve this promptly for you.
Thanks again for your valuable feedback, all customer feedback is extremely important to us.
If there is anything you feel we could improve on we would love to learn more, please don't hesitate to contact us and provide further information if you would like to, by emailing: DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Best wishes,
Charlene
Denplan
I personally do not recommend this…
I personally do not recommend this service,
Paid for it for years then when need it most they refuse to help out.
On Friday late evening i had emergency appointment due to my crown fall out and my dentist closed on Friday 4pm and re-open on Monday so had to act quickly…. Find emergency dentist and paid £300 lucky me though i pay for this service so they may help out…. WRONG! If its less than 40 miles away from my dentist then they wont cover it never mind if my dentist practice is closed…. The emails about “we cover emergency appointments WORLDWIDE” are not truth or they may think my dentist is located on different earth and the remaining world is 40 miles away from it….. saying they sorry for me leaving but do nothing and keep years of money contributions i paid each month in their pockets.
Im sure they will respond to this with “ we sorry you not happy” instead of ok lets sort this out….
They dont care about your health just money grabbing.
AVOID
18 March 2026
Unprompted review
Reply from Denplan
Hi Jan,
Thank you for your review, all customer feedback is extremely valuable to us and we are deeply sorry to learn of your disappointment with your recent claim.
I can confirm the emergency dental treatment benefit on the Denplan Dental Emergency and Injury Cover, is intended for situations when patients are away from their registered practice, such as when they are on holiday. If a patient is seen within 40 miles of their registered practice, the claim does not meet the eligibility criteria for reimbursement under this cover.
Although we hope you don’t find yourself in a similar situation in the future, I would like to take this opportunity to highlight our 24-hour Emergency Assistance Line. If you are ever experiencing a dental emergency you can contact them on 0800 844 999 when you are in the UK and on +44 1962 844999 when you are overseas. They will be able to advise you on your cover and provide advice. If you are over 40 miles away from your registered practice in the UK, they can also help source an emergency appointment for you.
If you would like to discuss this claim and how your Denplan policy works in more detail or would like us to look into your concerns, please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Kind regards,
Charlene
Denplan
Reply from Denplan
Hi Mihai,
Thank you for your kind words. We really appreciate your feedback, it was wonderful to read.
Thanks again and best wishes,
Charlene
Denplan
Very easy to get an emergency dental…
Very easy to get an emergency dental appointment
15 March 2026
Unprompted review
Reply from Denplan
Hi Neil,
Thank you for taking the time to share your feedback regarding your experience contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the support provided by the team.
Best wishes and take care.
Charlene
Denplan
Amazing plans and help we have got from…
Amazing plans and help we have got from Denplan so far, thank you!
17 March 2026
Unprompted review
Reply from Denplan
Hi Gebral,
Thank you for kindly sharing your feedback, we're delighted to know how pleased you are with your plan and our service.
We hope we continue to exceed your expectations.
Thanks again and best wishes,
Charlene
Denplan
When I had a dental emergency late on a…
When I had a dental emergency late on a Sunday evening and couldn't make contact with my dentist, an operator named Sue worked small miracles to help me get an appointment the next morning. Couldn't possibly ask for better customer service
15 March 2026
Unprompted review
Reply from Denplan
Hi Philip,
Thank you for kindly taking the time to share your feedback regarding your experience with contacting our Emergency Helpline Team.
We’re delighted to hear how helpful you found Sue to be and we really appreciate your kind words.
Its wonderful to know we were able to source a prompt emergency appointment for you. We are very proud of our teams and the service they provide to our customers so it's lovely to receive your review.
Thanks again and best wishes,
Charlene
Denplan
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