Deichmann Reviews 

Bought a bag, not really big enough so returned. Very easy return, the staff so helpful and suggested different bag, which turned out to be perfect. So pleased with whole transaction

Always a great service, easy to order non shop items online and get them delivered to the store in a couple of days

I went with my husband to Deichmann store at Lewisham Shopping centre on Sunday. The service provided by Juliana was great. She was very patient and explained everything regarding the boots conservation. She was smiling and was so natural, things you barely see when you shop. No fuss, no fake smiles just a pure and naturally great customer service. The way we really like. Thank you, Juliana. You will definitely find us coming back to this store!

Although certain ranges seem smaller in size than others, I can usually buy from Deichmann knowing that they'll just fit. However, some boots I wanted weren't in my local store so I ordered online.

Unfortunately they didn't fit properly, but for one reason or another it was about 10-weeks before I could return them. I expected hassle but there was no problem whatsoever, the return was accepted and my card immediately credited in full.

Affordable shoes and the shop worker was kind and respectful.

Kept informed at regular intervals re my order dispatch and delivery. Staff in store were quick, helpful and friendly

Ordered online and they sent me a used pair of boots. Went to retun them and the sales attend was asking me 2hat shop sent me items...the online shop..is online order...what can I know more..

The service is not existent and the shop is a bomb site and you can't find anything

Great quality of footwear at very reasonable prices also Friendly & polite customer service

I bought a new, unworn pair of Deichman boots on Vinted. The fit is fantastic, they are so comfortable, however shockingly, less than 2 months of wearing my new faviourite boots the soles are virtually worn out and in need of replacing, something that I won't be doing as the cost would be minimum £60 ( the boots only cost me £6) !! In short, I have to warn that Diechman soles are not hard wearing or long lasting for day to day wearing

Very horrible experience. I have ordered my sizes shoes to be delivered to the home address and they have sent two completely different shoes. I have ordered for my travelling purposes and now I can't carry. The customer service was appalling. They have asked me to drive 1 hour to a different store to collect the correct shoes. Why do I pay for their mistake. I supposed to receive a call back from their managers but not contact made . Very unhelpful and made my journey more inconvenient

Anu from Reading store is very polite and provided good customer service. Deichmann Reading is always my go to store. Even my kid loves the collection.

Went to look at shoes and trainers 😍 fantastic quality and service by staff

Very unsatisfied with Deichmann service, because they didn't want to exchange sneakers that my child bought a size small and paid 70eur. We just wanted a bigger size and they said that the sneakers were worn to much ( a kid 10years old walked exactly 150meters and got blister) . We even didn't try to hide anything and Deichmann refused with saying that shoes were worn out and had worn signs . How is it possible... Policy of Deichmann is rigid and so customer not friendly. Never will buy anything from them ever again. I am advising anybody to do the same.

I bought some new shoes for work . last week i wore them once but they where crippling me to tight so today i took them back going to the counter on the gd floor this girl came along i explained they where to tight she asked me if i had wore them once i explained what a ridiculous question to ask me i what does she think i am going to do just sit and look at them in there box i could tell by the looks she was giving me she was not happy i had brought them back Bournemouth store she did a refund but i was made to feel awkward . shame never had any problems here before.

Never usually have problems with deichmann shoes however my daughters school shoes have fell apart after only a few months which is so frustrating. She is in high school so it is not due to playing around in them. Really dissapointing

Would have left no stars if possible. I ordered a pair of boots in their online sale, all going according to plan and should have arrived in store today for me to collect. However, just received an email that goods no longer available, order cancelled, and refund will be paid. The boots are still in the online sale on their website at price and size I ordered. What's going on.
Just this instant 5.20pm (an hour after I posted this complaint) received another email that my order has been shipped to the store for collection. I plan to go to the store tomorrow lunchtime and see what the state of play is.
Now Thursday 23/1/25. After several more emails from Deichmann and Evri, I have just returned from collecting the boots from the shop. At home tried them on, all fine. Job jobbed.

worst customer service

Excellent service from Kinga
I visited the Deichmann shop in Slough with my 92 year old father, who was looking for some new walking shoes. We were attended to by Kinga, who was very attentive and helpful. We chose a style that he liked, but there was only one shoe on display (and in the box). Rather than asking us to choose another model (none of which my father liked), she spent quite a while looking on other boxes and in the back room until it was found. Her going the extra mile meant that my father had the new pair of shoes that he really needed (we struggled to find anything elsewhere). She's a credit to the company!

Disappointed with Landrover Half Boots from Deichmann – Poor Quality

I recently purchased a pair of Landrover half boots, expecting durability and comfort, but unfortunately, the quality is far below expectations.

1. Material Quality: The material feel cheap in just one day use. The stitching seems weak.

2. Sole Durability: The soles are poorly made—after 1st wear, Not what we expect from a brand associated with.

3. Comfort Issues: Despite their appearance, the boots are uncomfortable for extended use. The insoles are thin, and there’s No arch support.My feet are numbed and kind of Swollen finger tips.

4. Value for Money: For the price, I expected much better quality. These boots don’t hold up to regular use and are far from worth the investment.

If you're looking for reliable footwear, I Cannot recommend these boots from Deichmann. It's disappointing to see such low-quality products from a brand with a strong reputation in other areas.