Deichmann Reviews 

Excellent service.
Excellent quality shoes
Never disappointed
A happy customer for over a decade !!!

I recently visited Croydon and decided to enter the Croydon branch and was impressed by the selection and prices, particularly the Puma trainers I found on sale.

Unfortunately, although the trainers I selected fitted, I was hoping to get a half size up, which was not available.

However, the standout part of my visit was the incredible customer service I received from the shop assistant, Naz.

He went above and beyond to try and accommodate my needs, exploring every possible option.
His dedication and genuine effort were unmatched, and I left feeling truly valued as a customer.

Naz's professionalism and commitment to customer satisfaction made a lasting impression on me, even though I could not make a purchase this time.

I highly recommend this branch for both its products and outstanding service.

Thank you, Naz!

I bought a pair of lace up boots 2 months ago and the sole of the heels have already cracked open . The heel is hollow inside and the material is very thin. I've only worn these a few times a week and really expected alot more wear out of them. Very poor quality and a waste of money, will avoid in future as clearly the shoes are not made to last even 6 months.

Slow returns. Been almost 3 weeks since items were returned and I've had zero communication. Have sent two email forms now in complaint and was told to keep waiting. Wouldn't use them again.

Great experience with my online deliveries and local store (local store staff = amazing and very friendly).

Love what’s on offer- but do tend to wait for sales for slightly pricier items

I love online shopping and I like this shop for its prices and shoe selection. Good chat support. Prompt and reasonable responses. Full openness in communication with customers.

Something I only discovered yesterday. When looking through the boxes trying to find the right size (5). I found a box for size 5, and the shoes inside were 5.5. I thought maybe someone had mixed them up. So I went through most of the boxes only to find the wrong shoe size in every box. Then I found a size 5.5 box, checked inside and the shoes were a size 5. So when I took them to the till, the lady serving checked the shoes and said 5.5? I said no, a 5. The shoe says 5. But she then went on to say the sizes are weird in Deichmans and the shoe sizes aren't accurate?? The box was correct, but incorrect size printed on shoes. This has never been mentioned when I have visited Deichmans but I have noticed previously shoes from there don't seem to fit. And now I know why!

Good sales for some shoes. Delivery was fast and returns of some shoes was very smooth. Free with evri collection and no issue with refund. A good experience overall.

Went to my local store in Meadowhall, the manager was just rude, she seemed to care very little for her staff. The sales assistant was helping both me and another while the manager was just stood there telling her more things to do and insisting it be done at that very moment. the shoes I was trying on didn't seem the best quality either, and considering they were nearly £70 I expected better

I really like those bench shoes, which one delivered to the store and I got those a little bit cheaper than the full price and also got a free delivery to the store pick up. I am really happy about the service of the Evri they keep me informed of my order and it was delivered and also sent me a delivery picture too.

My daughter has been searching for some cowboy boots for a long time that were not too expensive for a festival. So pleased to find some great black ones online which were delivered promptly to the store ... and half price at 25 great value ..a surprise Xmas gift !

bought online, ready for pick-up on same day - no problems at all.

After a recent review of pair of shoes that fell apart of only a few months after purchasing them. Had a response to take them back to my local store in Eastbourne with a bank statement as proof of purchase. They exchanged my shoddy shoes with a brand new pair of the the same value. So I am now very grateful for that.

Went to pick up my new boots from a Deichmann store today. Fantastic customer service at the checkout. Delivered in good time. And the boots fit me perfectly. Am very satisfied. Hope to buy more in the future.!

I am very happy thank you so much 💗

I ordered a pair of black boots on 2nd December and upon realising the delivery company for Deichman were Evri, who have a very poor reputation in my area (frequently delivering to the wrong address and also not delivering on the day stated) I decided to request 'click and collect' at the nearest store to me which is Harlow. On completion of my order Deichman put the estimated date of delivery as 5th December. I then received contact from Evri on 3rd December with a tracking reference. On 5th December I had a further email from Evri informing me that the estimated time of delivery was 15:30 - 16:30. On 6th December I received another email from Evri stating there was a delay with the delivery and that I would receive a further message about the delivery on Monday 9th. I was hoping to collect my boots on Friday 6th while I was in the area as Harlow is some 16 miles from my home but is the nearest store. I thought by requesting 'click and collect' from a store that I would be spared the unreliability of Evri - sadly not the case and I am disappointed. I have no idea if these boots I've paid for will ever arrive so I'm in limbo. I wouldn't order from Deichman again because of this experience. I hope the boots turn up and they are worth the wait.

Bought men’s James Chelsea boot Hush Puppies . These boots are so comfortable , I just love them . Very good value . They are real leather which you expect to pay more for . Very good company and will continue to buy footwear from this trusted company .

I have been searching for ages to find a pair of soft shoes after breaking five bones in my left foot which now requires personally made insoles.
Jess (Eastbourne Branch) deserved a medal for her professionalism and patience when helping me.
We tried quite a lot of shoes, fitting my special insoles, until Jess finally found me a pair which I felt able to wear. Honestly, she left no stone unturned in trying to please me and as I left the shop, I complemented her manager for employing such a diligent and delightful assistant. Thankyou Jess, you're a “one off”.

Just to note that the delivery section of on line purchasing is quite sneaky. The free delivery ‘hook’ of orders over £39.99/Black Friday is a good one.
As soon as you add an order to your basket all the order details come up as expected, your address, your order etc. Then the delivery service is automatically pre selected for the highest service i.e evri express at £4.99. This should NOT be automatically selected by Deichmann, I would have assumed the lowest standard should be selected for you as default then it’s up to you to upgrade if you wish, surely? The Black Friday deal said your free delivery would be adjusted upon check out, obviously if you fail to see the small ‘change’ button on the delivery section then you will still be charged for the express service. You physically need to de-select the delivery option. The free delivery would only be honoured by selecting the standard service, which Deichmann obviously really don’t want you to select. Just quite misleading as assumed the delivery charge would be taken off at checkout. I raised this with customer service which is a pointless exercise as I was told repeatedly that I had selected the express service which is INCORRECT! I did NOT select the express service, Deichmann selected this for me and it’s up to me to try and find out how to de-select it! Crafty!! It’s not the figure of £4.99 I have a gripe about, it’s the principle and the stupid response you get from customer services as I know they just are reading from their training and procedures manual and do not read what I had to say. Just a bit of common sense and understanding please, but I know I’m asking for the moon and stars obviously. Just heads up everyone as I got caught out. Not everyone shops loads on line like myself and just not used to the crafty tactics used.