Defy Medical Reviews 

3,928
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable and attentive, often providing personalized care and clear explanations. Many people highlight the exceptional customer service, noting that providers listen carefully and ensure patients feel heard without being rushed. The overall service and user experience are described as professional, efficient, and easy, with tailored treatment plans. However, some customers also noted challenges with prescription fulfillment, including delays and issues with medication alignment or delivery. A few other people also felt that administrative processes, such as updating account information, were sometimes inefficient or led to frustration.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, attentiveness, and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the thorough,... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the thorough, educational, and... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied

Rated 5 out of 5 stars

So happy I switched to Defy. They listen to you. They don’t gatekeep medications. They know that women naturally produce testosterone along with estrogen and progesterone, so they are happy to prescri... See more

Company replied

Rated 5 out of 5 stars

I’ve been a patient at Defy Medical for almost four years, and Jill has been the person I’ve worked with the entire time. She’s honestly been great. Talking about personal medical stuff isn’t ea... See more

Company replied

Rated 5 out of 5 stars

Janel was absolutely amazing — she truly listened to my goals, gave honest feedback, and was real and personal throughout the process. I never felt like I was just getting a cookie-cutter approach;... See more

Company replied


Company details

  1. Medical Clinic
  2. Doctor
  3. Mental Health Service
  4. Women's Health Clinic
  5. Pain Management Physician
  6. Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

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4.8

All reviews

(3,928)

230 reviews in the last 12 months

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Rated 1 out of 5 stars

Slow and frustrating to deal with

Everything with these guys is SLOW. The sales people are super fast to reply, but once they have your money, that's it. Want an appointment? A month out. Want to get your meds? 3-4 weeks of wait time. I finally got my consultation, and it took them days (and me calling multiple times) to get the prescription into the system. Then I ordered and paid for the meds, and they were supposed to review the order in 48 hours. Four days later no one has reviewed it, and no idea when they'll review it. Ended up canceling my order because I can't imagine doing business with this company long term. My initial consult and lab fees are just wasted.

Complete waste of time and money. Read the other negative reviews and you'll see this is a common concern.

RE Defy's reply: I've already canceled my prescription order from Defy. The only option they offered for getting my medicine faster was to pay for expedited shipping. The shipping isn't the problem. Defy won't review the order and send it to the pharmacy. Expedited shipping can save me a day at most, since I live in a major metro area anyway, and I'm close to the pharmacy. And why should I pay for expedited shipping when Defy is causing the delay in the first place? The logic here is because they failed to process the order in the timeline they promised, so I should pay more?

8 July 2026
Unprompted review
Defy Medical logo

Reply from Defy Medical

Hi Chuck, thank you for sharing your feedback. We’re aware of the concerns you’ve shared and are reviewing the timeline on our end, including whether expectations around scheduling, prescription processing, and order review were clearly communicated. If you’re open to discussing this further, please contact us directly at 813-445-7342 so our team can review this with you.

Rated 5 out of 5 stars

Morgan provided excellent guidance…

Morgan provided excellent guidance on how to take medications in a way that supports better effectiveness. She also offered helpful recommendations on protein options and introduced me to the Ninja Creami as a creative way to incorporate them into my routine. Thank you for your wonderful counsel!

8 July 2026
Defy Medical logo

Reply from Defy Medical

Love to hear this! Thanks for the great review!

Rated 5 out of 5 stars

Both times with her

Both times with her, she goes over the blood work or the instructions well and explains everything clearly.

7 July 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

Ben Walker

Ben was very friendly and thorough. Highly recommended!

6 July 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great feedback. We will share it with the team!

Rated 5 out of 5 stars

Michael was very knowledgeable and…

Michael was very knowledgeable and extremely helpful - He didn’t mind taking time to explain all of my options. I would highly recommend him.

6 July 2026
Defy Medical logo

Reply from Defy Medical

So glad to hear that. Thanks for the great review!

Rated 5 out of 5 stars

I always feel like Dr Calkins really…

I always feel like Dr Calkins really listens to my concerns. I never feel rushed and he always has ideas or solutions.

2 July 2026
Defy Medical logo

Reply from Defy Medical

We are so glad to hear that you feel heard and supported during your consults with Dr. Calkins. We love receiving feedback like this!

Rated 5 out of 5 stars

Ben was wonderful

Ben was wonderful! He was extremely knowledgeable. He also listened and was patient. I didn’t feel rushed during the call which I appreciated. I am hopeful I will have a good experience with Defy moving forward

5 July 2026
Defy Medical logo

Reply from Defy Medical

We love receiving feedback like this. Thanks for the great review!

Rated 5 out of 5 stars

Michael has a wide range of knowledge!

Michael was extremely knowledgeable about thyroid function, hormone needs, and testosterone replacement. His understanding of my gene breaks and how they affect my overall functioning was very impressive! I woukd highly recommend working with him!

4 July 2026
Defy Medical logo

Reply from Defy Medical

This puts a big smile on our face. Thanks for the great review!

Rated 5 out of 5 stars

Great Dr’s

Every question I had was answered with an incredible amount of knowledge. Just like it should be.

4 July 2026
Defy Medical logo

Reply from Defy Medical

That's exactly what we aim for. So glad to hear. it. Keep up the great work!

Rated 5 out of 5 stars

Super Informative

Super Informative! All my questions were entered, thoroughly. Great place!

2 July 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

Ben was terrific

Ben was terrific. It was nice working with someone that listens to patients concerns and addresses them. Highly recommend the team at Defy.

2 July 2026
Defy Medical logo

Reply from Defy Medical

That's what we love to hear. Keep up the great work!

Rated 5 out of 5 stars

Megan was very knowledgeable

Megan was very knowledgeable.
Defy could do a better job in notifications of due dates-for labs and medication refills.

3 July 2026
Defy Medical logo

Reply from Defy Medical

Hi Timothy, thank you for the valuable feedback, as we are always aiming to improve and exceed expectations in every facet of our care. We will share this with the team. Keep up the great work!

Rated 5 out of 5 stars

Marissa is awesome

Marissa is awesome. All the docs are great they actually read the tests and make medical decisions and give real advice vs the test monkeys the insurance cos use.

1 July 2026
Defy Medical logo

Reply from Defy Medical

We're so glad to hear about your positive experience with our team. We truly appreciate your kind words and feedback!

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