DecorsdeluxeReviews 

1,490
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,432 reviews, reviewers had a great experience with this company. Many customers found the prices to be very competitive and reasonable, often highlighting great deals and free postage. The website was frequently praised for being easy to navigate, clear, informative, and user-friendly, making the ordering process straightforward and streamlined. People appreciated the ease of completing purchases and the variety of payment options available. However, some customers also noted significant issues with their orders, including not receiving confirmation, contradictory emails about dispatch status, or receiving the wrong item. A few other people also felt that the products were not as described, with some suggesting they received cheap fans instead of the advertised air conditioning units, and mentioned concerns about the company's practices.

What people talk about most

Product

Clients share ambiguous opinions on product, with many expressing significant dissatisfaction and concerns... See more

Order

Customers had ambiguous experiences with order, with some finding the process very easy and straightforward... See more

Price

Users describe positive interactions with price, with many reviewers consistently highlighting the very... See more

User experience

Consumers find the user experience to be very positive, highlighting the ease and straightforwardness of... See more

Website

People report ambiguous experiences with the website, with many praising its ease of use, clear descriptions,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great price for a 1200 btu air con unit. Purchase was easy but never received the 10% discount at checkout for signing up? No details on estimated delivery which was disappointing

Rated 4 out of 5 stars

Seemingly easy to order online. The only two drawbacks for me are 1) doesn’t state anywhere that this company isn’t based in the UK and 2)there’s no estimated delivery date. Would be good to know. Wro... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(1,490)

1,484 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM.Please don't use this website.

SCAM.Please don't use this website.Any legal advice and help here?We all have to come together to report this company.No reply to emails,poor customer service and no delivery instructions.The company is not in UK please be careful to buy anything.Total scammers.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Decor dulaxe i have ordered 12000B

Decor dulaxe i have ordered 12000B. T. U air conditioning unit online, it has been 1 week. I tried to email the company. I cannot seem to get any answer from them. Nor any email.
And only information I received my order label is created apart from that nothing else and every time I try to check on delivery app website My order is pending on label. Created it showing same information for last one week,
So now I am fully convinced this is a scam website. They took my money.
So I contacted PayPal and explained everything this is a scam website and I was being scammed PayPal assured me i will refund on customer protection , and so please do not buy anything from unsettified. Online shops before you place an order, be mindful and do your homework before you buy something through online. I have learned my lesson. This is going to be my last thank you.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately we were another one who…

Unfortunately we were another one who has been affected by the air conditioning scam of the BTU 12000 air conditioning unit. We received a cheap lightweight air cooler instead. Back and forth with several emails with no option of a refund, only a replacement… we are down over £200 and have contacted our bank to help.
Avoid at all costs. This website is a scam and needs to be taken down.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. I have emailed and awaiting a response. This is nothing but a cheap Electric fan. I will wait to hear back and then inform my bank.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to order

It was easy to order. The product description was clear and free shipping to my location openly stated. I struggled with that with other non-Canada based websites. The amount listed was also in my local currency. The communication by email was clear and allowed me to confirm my address. Promptly shipped and now waiting for the product!

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a 12000 BTU air conditioner

Ordered a 12000 BTU air conditioner. Took over 2 weeks to come. I spend over £250 on this and when it arrived it wasn’t what I ordered! It was an air cooler which is worth about £30! Trying to get a refund but no replies! DO NOT BUY FROM THIS WEBSITE.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE THE AIR CON SCAM!

Website advertised 12000 BTU air conditioners at prices that looked too good to be true (and were) during the recent UK heatwave, with a "sale ends today" countdown that never seemed to change. The site advertises "Free Shipping within the UK", giving the impression the item is dispatched from the UK - only after ordering is it revealed the item ships from China. For some reason the payment is taken in Australian Dollars! The advertised Netherlands telephone number does not exist, the support@ email address in the order confirmation bounces back undelivered and repeated emails to info@ requesting cancellation and a refund have gone unanswered. Over a week after ordering, the product has not been dispatched and all communication has been ignored. You'll end up having to dispute the payment through your bank or Paypal. SCAM. AVOID.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website. Cheap knock off items that in no way match the photos and description are sent. Then you receive no answer from their support.

Delivery times are also misleading on the website as it is dropshipped tat from China.

Avoid.

17 June 2026
Unprompted review

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