Very bad delivery experience. Slow and ineffective client communication. Bought in Decorabano twice, both times I had very long delays in delivery and almost no help from customer service. Had to ch... See more
Company replied
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See what reviewers are saying
Great customer service! Thank you Maria and Miriam for your patience and help with all my questions. If the delivery now is as good and rapid as your customer support, then you've won a really happy a... See more
Ordered A shower screen for a client, it arrived with one of the glass units shattered, my wife signed for it not knowing, when I reported the problem within hours of delivery, when I arrived back hom... See more
Company replied
I haven't installed the two bathroom units yet but the quality seems excellent and the delivery was on time and professional
Company details
Written by the company
decorabano.com - Productos de baño de calidad para tú hogar Decorabaño es un equipo de profesionales que conoce a la perfección cómo trabaja el sector (construcción, reformas, decoración, proveedores, tendencias, etc.) pero también cuáles son las necesidades de compra del cliente y cómo poner en común ambas partes a través de un sistema tecnológico que garantiza inmediatez, seguridad y personalización. Aplicar los mismos niveles de exigencia y calidad en esas tres partes (producto, tecnología y experiencia de usuario) nos permite ofrecer un servicio integral tanto a profesionales como a particulares. Optimizamos las ventajas del mundo online y del offline, generando así soluciones brillantes y respuestas ágiles. Especialización : Para ofrecer un servicio online no basta con saber de marketing o logística. En Decorabaño somos expertos en comercio electrónico pero, sobre todo, en la reforma integral de baños. Sólo conociendo el producto y al cliente se puede ser el mejor. Experiencia: Somos un equipo joven y dinámico pero acumulamos más de 20 años de experiencia en el sector de la reforma y decoración de cuartos de baño. Eso nos permite trabajar con frescura y pasión, pero también con solvencia y seguridad. Calidad : Sólo trabajamos con primeras marcas. El 90% de nuestro catálogo se fabrica en España y es 100% personalizado. En Decorabaño puedes realizar cualquier combinación de color, material y medidas en los más de 1.400 productos que conforman nuestro catálogo online.
Contact info
Av. Fernando de los ríos 11 , portal 1, 1º Oficina 5, 18100, Armilla, Spain
- info@decorabano.com
- decorabano.com
3.7
Average
6K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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FANTASTIC QUALITY not like the Cheaper…
FANTASTIC QUALITY and Excellent value for money not like the Cheaper copies....
11 October 2022
Reply from Decorabaño
Dear Deborah,
We are grateful that you took the time to leave us a review.
It's very rewarding to know you were satisfied with your purchase.
We hope you'll come and see us again soon.
Best wishes,
El equipo de Decorabaño
Reply from Decorabaño
Hola Eulalia,
Recibimos su comentario.
Siempre estamos atentos a los testimonios de los clientes, son la mejor vía para completar su satisfacción.
Sentimos si el color del marco no fue el que esperaba y nos disculpamos. Le solicitamos nos envíe por favor un correo electrónico con la incidencia, a fin de revisar lo ocurrido en su caso, ya que no tenemos constancia de ninguna queja al respecto.
La satisfacción de los clientes es nuestro principal objetivo y sus reseñas siempre serán bienvenidas.
Quedando a su disposición, le enviamos un saludo cordial.
El equipo de Decorabaño
Reply from Decorabaño
Estimado José Manuel,
Gracias por confiar en Decorabaño.
Es muy amable en destacar la atención recibida y la actitud proactiva de nuestro equipo. La satisfacción de los clientes es nuestra prioridad y haberla logrado en su caso, nos confirma que estamos en el camino correcto con el esfuerzo y dedicación que ponemos cada día en nuestra labor.
Un saludo y esperamos que siga confiando en Decorabaño.
El equipo de Decorabaño
The mirror that i ordered is great
The mirror that i ordered is great exactly as i wanted. the shipping was exactly as described. the customer service was good too by emails.
10 June 2022
Reply from Decorabaño
Hi there,
Thank you for sharing your positive feedback with us.
We are happy knowing you are very satisfied with your purchase and that our high standard of service was appreciated.
We hope you will come back and see us again soon!
All the best,
El equipo de Decorabaño
Excellent service
Excellent service... Very attentive and great customer service. Excellent sellers with extremely helpful staff. 10/10
20 May 2022
Reply from Decorabaño
Hi,
Thank you for leaving such a positive review and may the force be with you :)
We are happy to know we delivered on your expectations.
We look forward to your next visit.
All the best,
El equipo de Decorabaño
Reply from Decorabaño
Hi Sergey,
Thank you for your positive feedback.
Our team is dedicated to providing all our customers with the best service possible, and this encourages us to continue with our efforts
We look forward to seeing you on many more occasions.
Best wishes,
El equipo de Decorabaño
Reply from Decorabaño
Hi Paul,
Thank you for your positive feedback and recommendation; we appreciate it.
We are happy to know your order arrived promptly and that the service delivered met your expectations.
We hope to see you again.
Kind regards,
El equipo de Decorabaño
Reply from Decorabaño
Dear Hayat,
We are grateful that you took the time out to leave us this great review.
Our aim is that all our customers are satisfied and are glad to know that we did just that.
We hope you'll come and see us again soon.
Our best wishes for 2022.
El equipo de Decorabaño
Reply from Decorabaño
Dear Customer,
Thank you for sharing your positive feedback with us.
Thank you for letting us know that you were pleased with our quality service and quick delivery time.
We hope to see you again.
Kind regards,
El equipo de Decorabaño
Reply from Decorabaño
Hello Joe,
Thanks for taking the time to review us.
We are really sorry to hear about the issue with your delivery experience and would like to apologise for any inconvenience. As our products are delivered by a separate company, which is indicated in our conditions of sale, when your product leaves our factory, we issue a message advising that within 72 hours, the transport agency will contact you about the delivery as a reminder. We truly value your feedback and we would welcome any more details to ensure this does not happen again; we have noted your comments for us to consider for the future.
We hope that you'll be back to see us again for a better experience.
Take care,
El equipo de Decorabaño
very good service!
28 September 2021
Reply from Decorabaño
Hi Mattia,
Thanks for sharing your feedback with us.
Your satisfaction is a top priority and it is rewarding to know that we met your expectations.
We look forward to your next visit.
All the best,
El equipo de Decorabaño
Atencion al cliende deficiente, empresa transporte bastante mala
El servicio de atencion al cliente facilmente mejorable... La empresa de transporte realmente malisima
5 May 2021
Reply from Decorabaño
Gracias por su comentario,
Fran:
Sentimos si su experiencia de compra no ha sido satisfactoria y nos disculpamos. Tomamos nota de su comentario y lo transmitiremos al departamento correspondiente a fin de revisar lo ocurrido en su caso. Cabe indicar que, habitualmente hay coordinación entre transporte e información que se le facilita al cliente. En su caso, se adelantó la entrega porque pudieron cargar finalmente la mercancía antes de tiempo y no se sincronizó la información de fábrica en ese mismo día. Agradecemos su comprensión.
A la espera de recibir su visita en otra oportunidad, le enviamos un saludo cordial.
El equipo de Decorabaño
Reply from Decorabaño
Dear Client,
Thanks for this great review.
Our team is dedicated to providing all our customers with the best service possible, and this encourages us to continue with our efforts.
We look forward to assisting you with your future purchases.
Best wishes,
El equipo de Decorabaño
Reply from Decorabaño
Dear Customer,
Thanks for your positive review.
We are happy to know your order arrived promptly and that the service delivered met your expectations.
We look forward to assisting you with any future purchases.
Best wishes,
El equipo de Decorabaño
Reply from Decorabaño
Dear Customer,
We are grateful that you took the time out to leave us a review.
We are delighted to know that everything met your expectations.
We hope you'll come back again in the future.
Best wishes,
El equipo de Decorabaño
Very professional company
Very professional company, great quality and fast delivery. Very well recommended.
25 November 2020
Reply from Decorabaño
Dear Customer,
Thank you for your positive feedback.
We are happy we provided the quality products and excellent service expected of us.
We very much look forward to seeing you again soon.
With our best regards,
El equipo de Decorabaño
Plazos horrible
25 November 2020
Reply from Decorabaño
Estimado cliente,
Apreciamos que nos dejara su reseña.
Sentimos que su experiencia con nosotros no haya sido satisfactoria. Trabajamos diariamente para cumplir con los plazos de entrega estipulados, redoblando nuestros esfuerzos en fechas de alta demanda. Sin perjuicio de ello, en ocasiones pueden producirse retrasos por parte de los fabricantes o los transportistas, lo cual es ajeno a nuestra voluntad. De todos modos, trasladaremos su comentario a los departamentos correspondientes para intentar mejorar en este sentido y brindar la mejor atención a nuestros clientes.
Quedamos a su disposición para futuros pedidos, nos despedimos cordialmente.
El equipo de Decorabaño
Servicio excellent.
25 November 2020
Reply from Decorabaño
Estimado cliente,
Muchas gracias por dejarnos tan positiva reseña acerca de su experiencia de compra con nosotros.
Celebramos que todo resultara tal y como esperaba y que nuestro servicio haya estado a la altura de sus expectativas. Comentarios como el suyo, son el mejor impulso a nuestro trabajo de cada día.
Nos encantará volver a atenderle pronto. ¡Hasta la próxima visita!
El equipo de Decorabaño
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