Deck Supermarket Limited Reviews 

235
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and mention how remarkably quick, smooth, and easy the online ordering process truly is. People also appreciate the incredibly helpful staff members who provide excellent guidance, alongside the wonderful overall quality of the products received. Though some reviewers were not happy with minor problems encountered during their purchase, such as delayed shipments, missing components, or flimsy hardware screws. Despite these occasional setbacks, consumers generally remain extremely satisfied with the exceptional product value, helpful customer support, and reliable daily shipping service.

What people talk about most

Product

Reviewers mention positive feedback about product quality, value for money, and fast delivery. Consumers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Staff

People report positive experiences with staff, highlighting that email queries are promptly answered and... See more

Service

Consumers find service to be positive, highlighting smooth transactions and speedy delivery. Reviewers... See more

Order

Reviewers highlight great satisfaction with the order process, frequently praising the fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service Despite being really well packaged, a couple of small items arrived with some damage. As soon as we contacted them with photo proof, replacements were shipped out.

Rated 5 out of 5 stars

Decking Post Lights were delivered quickly. I hope they last longer than the previous ones. Recommended seller.

Rated 5 out of 5 stars

The ordering process was very quick and efficient. I provided a rough plan of the area that needed doing, and they got back to me with a quote and a list of all the bits I needed the same day. It a... See more


Company details

  1. Deck Builder
  2. also in
  3. Do-it-Yourself Shop
  4. Lighting Store
  5. PVC Industry

Written by the company

Set up by industry professionals, Deck Supermarket offers a wide range of products from around the world. All products available on our website have been carefully selected by our team for their quality durability and above all their value for money. We are PVC Specialists with over 20 years knowledge in the leisure deck industry. Our Deck-it Board, SuperRail and Premium Foiled PVC ranges are designed by ourselves and made in the UK under license. We also sell quality products from big brands such as Millboard, in-lite, Pro-rail, Ultrashield, Ryno, Fortitude, DeWalt, Makita and many more. We source our products worldwide from countries such as America with others coming from our manufacturing partners right here in the UK, Europe and the Far East. We provide a second to none service for the DIY'er or the trade professional alike, we hold comprehensive stocks and dispatch daily via branded national carrier companies. All appointments are by prior arrangement but please contact us first to avoid disappointment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(235)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, answered all my questions over various calls and kept me well informed of shipping status

4 September 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Albert, happy we could help

Rated 5 out of 5 stars

Quick efficient responses

Quick efficient responses, always.
Reliable and prompt delivery, when they said.
Easy to follow instructions and simple to erect.
Looks great.

1 September 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Kevin, always happy to help

Rated 5 out of 5 stars

Thanked me for the order

Thanked me for the order, let me know when it was being delivered , delivered slightly early ,so I was out ,rang me to ask if I was happy for the package to be left in the back garden , gave me advice on how to cut the trellis , my partner arrived at the same time and commented that evening what a nice fellow . So if the boss is happy so am I

28 August 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Guy, thank you for the lovely review and glad we could help!

Rated 4 out of 5 stars

Deck supermarket provided good service…

Deck supermarket provided good service but unfortunately delivery service was not good. After all when you pay for delivery and chasing for parcel was too much.

28 August 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Mayuri, we are sorry about your delivery experience. We try our hardest to get the orders to our customers as quickly as possible, unfortunately sometimes our couriers let us down and this is completely out of our control. Apologies for any inconvenience this may have caused.

Rated 5 out of 5 stars

Really helpful

Really helpful. Bought of these before. Quality product

28 August 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you John, glad we could help you out.

Rated 5 out of 5 stars

The new wired in decking lights are…

The new wired in decking lights are absolutely lovely. They go on the decking posts and add the final touch. From ordering they were delivered 2 days later. Look much more expensive than they were. So pleased with them .

26 August 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Yolanda, we're glad you like the lights, we thionk they look great too!

Rated 5 out of 5 stars

Returning customer

Returning customer. This company treat you as a personal friend. Have ordered quite a few decks for myself and friends, which i do through WhatsApp. Always just a message away if needed.

28 July 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Andrew, always a pleasure doing business with you and we appreciate your continued support.

Rated 5 out of 5 stars

Grate service and top quality decking

Grate service from start to finsh as always. This is the 2nd Decking kit I have installed for my customers from them . The quality of there decking is the best you will find and a very good price for a top quality decking.

Both my customers was very very happy with there new decking and quality and work carried out by us.

Pro-fit fencing and patios.

1 August 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Carl, always a pleaseure to help when we can

Rated 5 out of 5 stars

Highly recommended company

High quality products at a very competitive price, with fast delivery and helpful email updates on order status - we are delighted with our glass balustrade, and would have no hesitation in using Deck Supermarket limited again in the future.

30 June 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Neil, thank you for the lovely review and glad we could help you with your balustrade.

Rated 5 out of 5 stars

Great Service

The ordering was easy. I was kept informed of a delivery date, and my order arrived earlier than expected, so I am very happy.

7 July 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Mark, always nice to receive things earlier than expected!

Rated 5 out of 5 stars

Brilliant service from these guys.

Brilliant service from these guys.
Kept me informed of how my delivery was progressing. We had glass balustrades delivered to a property in Chippenham Wiltshire. As promised the delivery was only five days. Our clients were very impressed with our project because of your quality service to us
Teamwork!!!

27 June 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Patrick, that's great to hear thank you and glad we could help you and your client.

Rated 5 out of 5 stars

Very helpful over the phone

Very helpful over the phone . Well priced and delivered within the week . Good quality product. No complaints whatsoever.

11 June 2025
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Gary, thank you very much for the kind words and happy we could help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look