Deacon Jones Ltd Reviews 

62
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I make order from this company was say delivery in 5 working days,contact phone number is no working i trying to contact to them by email send 3 email with questions about delivery unfortunately no re... See more

Rated 3 out of 5 stars

3 stars - Deacon Jones Ltd (deaconjones.co.uk) My experience with Deacon Jones Ltd had its ups and downs. The ordering process was mostly smooth, and the delivery arrived on time with the products... See more

Rated 1 out of 5 stars

I was sent faulty flooring, I ordered the botanical laminate which had a he effect of tiles and the tiles did not line up no matter how you positioned them. I paid a fitter £80 for 4 hours of him tryi... See more

Company replied

Rated 1 out of 5 stars

Very poor service, company does not monitor stock levels or has a shambolic way of doing so. They let you buy and pay for flooring that they don't have in stock and then email 3 days later to see if... See more

Company replied

Company details

  1. Flooring Store

Written by the company

When it comes to fine interiors, Danny Deacon and Vinnie Jones have something truly unique to offer. By combining their years of hard work and experience in property development, refurbishing and flooring, their journey of excellence starts right here...


Contact info

2.2

Poor

TrustScore 2 out of 5

62 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.2

All reviews

(62)

1 review in the last 12 months

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Rated 5 out of 5 stars

Best price online

Best price online, delivery on the day given and kept up to date when the product came in stock. Recommended.

15 December 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello Fraser

Thank you for your kind review and recommendation!

Warmest Regards
DeaconJones Online

Rated 5 out of 5 stars

Laminate Flooring

Went on website to look for laminate flooring and compare price , they very competitive I had a few questions regarding availability and delivery so I sent them an email Olivia replied the next day. They informed me they were getting new stock in that week and would keep me updated. They let me know when the stock arrived I placed my order and received the flooring after 3 days. Excellent service would use again
John Dobinson Durham

15 December 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello John

Thank you so much for your wonderful review! We are so glad you are happy with your flooring and the service that you received.

Kind regards
DeaconJones Online

Rated 5 out of 5 stars

First class service from Deacon Jones

First class service from Deacon Jones. Only place that had flooring we wanted in stock at a good price. Great communication re delivery from Olivia and arrived quickly. Floor looks great too!

21 November 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello

Thank you for your lovely review!

Kind regards
DeaconJones Online

Rated 5 out of 5 stars

First class service

First class service, my query regarding my order was dealt with swiftly by Olivia. Delivery was prompt. Very pleased with the flooring and a very good price! Highly recommend the company.

17 November 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello Em

Thank you so much for your kind review and recommendation!

Warmest Regards
DeaconJones Online

Rated 1 out of 5 stars

Very poor service

Very poor service, company does not monitor stock levels or has a shambolic way of doing so.
They let you buy and pay for flooring that they don't have in stock and then email 3 days later to see if you'll wait 3 months for it to come back into stock.
Needless to say I went and purchased the flooring from a company who actually did have it in stock.

2 November 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello James

We are sorry to hear that you were not happy with the service that you received. We take all feedback on board and we have put in place better systems to ensure that this does not happen again.

We hope that you will consider using us again in the future.

Kind regards
DeaconJones Online

Rated 5 out of 5 stars

We have just refurbished our entire…

We have just refurbished our entire house and used Deacon Jones for both wooden flooring and carpets to all bedrooms. The service was superb start to finish, a real pleasure to deal with. Quality excellent, great value and delivery bang on time. Would not hesitate to recommend!

28 October 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello,

Thank you for your lovely review and recommendation!

Kind regards
DeaconJones Online

Rated 5 out of 5 stars

Massively pleased

Acquired oak flooring from Deacon Jones for the entire ground floor of my house. Great price, excellent quality product and prompt service.
Great customer experience and will definitely use again. Highly recommended.

22 October 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello Andy

We are so glad you love your new flooring, so thank you for your very kind review!

Warmest Regards
DeaconJones Online

Rated 5 out of 5 stars

Absolutely love our new LVT flooring…

Absolutely love our new LVT flooring from DeaconJones! Great online experience - samples arrived quickly, ordering was easy & our LVT was delivered on the correct day. Highly recommend.

21 October 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello Kara

Thank you for your lovely review and recommendation!

Kind regards
DeaconJones Online

Rated 5 out of 5 stars

Chuffed to bits!

I used deacon jones for my recent house renovation and from start to finish they were great! The finish looks incredible, me and the family are chuffed to bits... use them with confidence!

21 October 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello Scott

Thank you so much for your kind review!

Warmest Regards
DeaconJones Online

Rated 5 out of 5 stars

Great Quality product at amazing…

Great Quality product at amazing prices.
Ordered samples as I wanted to see the quality and was super impressed. Service from start to finish was excellent, would highly recommend.

21 October 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello Mrs Jenkins

Thank you for your lovely review. We are delighted that you are happy with the product and the service you received from our team!

Warmest Regards
DeaconJones Online

Rated 5 out of 5 stars

Fantastic 5 Star service from Jo at Deacon…

Fantastic service from Jo at Deacon Jones. She went the extra mile to find me an equivalent (perhaps even better?) product at a lower price, when what I wanted was too low on stock for my needs. She followed the order up, and it was delivered on time exactly as promised. I wouldn't hesitate to recommend this company, especially as I have unfortunately found the flooring industry to be lacking in good customer service in the past. Thanks Jo!

20 October 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello Mrs McIntosh

Thank you for your wonderful review and recommendation! We are so happy that you love your new flooring.

Warmest Regards
DeaconJones Online

Rated 5 out of 5 stars

Great service

I was impressed by the quick and personal communications (by email) with staff, answering my queries and giving me confidence to order. They had the item I wanted, at a very competitive price, and dispatch and delivery were quick.

8 October 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello Nicola

Thank you for your lovely review. We are glad you are happy with the product and the service you received from our team.

Kind regards
DeaconJones Online

Rated 5 out of 5 stars

Great service, great price

The customer service is very personal, they take time to answer your emails properly and are happy to call you and discuss your order. Like others have said the prices beat everyone else by a mile. I would highly recommend.

7 October 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello Paul

Thank you for your kind review and recommendation!

Warmest Regards
DeaconJones Online

Rated 5 out of 5 stars

Excellent Company

Excellent, polite and courteous company to deal with. Communication was first rate as was the cost of the product. There were some issues with broken laminate boards presumably occurring in transit, but these were dealt with quickly and without any hassle. Will definitely use again.

7 October 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hi Brendan

We are sorry that you received some damages in transit, but are over the moon that this was sorted straight away for you and that you are happy with your new floor and the service you received.
Enjoy!

Warm Regards
DeaconJones Online

Rated 5 out of 5 stars

By far the most competitive on price…

By far the most competitive on price great help via email and phone and service post order to delivery excellent. Thorough joined up approach and service!

3 October 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello Anne-Marie

We are very pleased that you are happy with the service you received!

Warm Regards
DeaconJones Online

Rated 5 out of 5 stars

A friendly & helpful company

A friendly company, they were very helpful when I ordered flooring, making sure I had the correct amount while making sure I didn't buy too much, less wastage. That was refreshing. The flooring is superb quality at a great price, less than competitors, delivered safely and in my time-frames, great comms throughout the buying & delivery process. I will be back, Danny & Co., made the whole experience hassle free and enjoyable.

3 October 2020
Unprompted review
Deacon Jones Ltd logo

Reply from Deacon Jones Ltd

Hello Neil

Thank you so much for your lovely review. We are delighted that you are happy with your floor and the service you received. Your feedback is very much appreciated.

Kind regards
DeaconJones Online

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