Deacon Jones Ltd Reviews 

I make order from this company was say delivery in 5 working days,contact phone number is no working i trying to contact to them by email send 3 email with questions about delivery unfortunately no responding on delivery day i send anather mesage with requests to contact to me back ather ways i will start investigate straight after that mesage i received email that my order is cancelled...with no reason i did ask why but again no answer so they ways 1 week of my time it looks like scam not real company

3 stars - Deacon Jones Ltd (deaconjones.co.uk)

My experience with Deacon Jones Ltd had its ups and downs. The ordering process was mostly smooth, and the delivery arrived on time with the products well-protected. However, there were some issues with damaged or faulty items that caused delays and frustrations during installation. Communication varied—some interactions were helpful, while others left much to be desired. Overall, an average experience; there’s room for improvement but not all bad.

I placed an order for over 60 boxes of Quick Step Impressive Ultra during the Christmas holidays. While I anticipated a lengthy waiting period, the delivery surprisingly arrived promptly. There was a brief hiccup related to their back-office software that initially caused some concern. However, following a swift exchange of emails, the issue was promptly resolved.

The delivery company, at least the one assigned to my order, exhibited politeness and professionalism throughout. The order was received just as expected – securely wrapped on a pallet with protective corner sleeves. All packages were in pristine, manufacturer-grade condition, showing no signs of damage. It's worth noting that the contents of the boxes are yet to be opened.

In summary, the overall transaction was smooth, aside from the minor hiccup initially encountered.

I would be happy ( as a property developer ) to use this company again.

Very disappointed in the lack of communication from this company, placed an order for one pack of flooring needed desperately promised delivery in 3-5 days via email, no updates no email had to physically check on the order to be told it’s cancelled…… thanks guys! Ordered from a supplier and it will be here in 3 days!

Great service, helpful and pleasant customer support.

We bought (for us) quite a lot of LVT floor, 180m, from Deacon Jones at a good price. Parting with a lot of cash to an online retailer is always a slight fear but from the start of the transaction they were very professional keeping us up to date with the order and delivery dates. Although there were shipping hiccups (no fault) they supplied us with 2 'emergency' packs so our builders schedule was not affected and did so without any hesitation, this level of service and support is not always easy to find. The floor is down now and looks just as we expected.

Bought some floors from them and service and quality was exceptional. Danny and the team did a great job getting me a good deal with prompt delivery.

If I could rate this lower then I would. I paid for my flooring on 13/04/22. I had an email from Joanna on 14/04/22 apologising that they could not fulfil my order, by which time payment had been taken. I have made repeated attempts to phone the company but after holding for up to 5 minutes at a time and leaving voicemails, no-one has called me back. I have also sent 3 emails requesting a refund, none of which have been replied to. DO NOT engage with this company. Customer service is non existent.
29/04/2022
OK. So now i have a response from Deacon Jones telling me the issue is my fault because I did not communicate with them. my money was taken on the day I placed my order (first lie). I emailed them 3 times asking for a refund (further lies). I phoned on 26/04 and 27/04 and left voicemails. Both phone calls were backed up by emails asking for refund of my payment. No communication I sent was responded to. I have email trails and phone records to back this up.
I have noticed from reviews online that if anyone has a complaint, Deacon Jones always have an excuse blaming the client. I WILL NOT be blamed for poor to non existent customer service. As a nurse of 45 years in the NHS I am very well aware of what a service to people should look like. That is not like this.

Flooring arrived and was fitted by my builder and it's perfect just like the photos would recommend as it was cheap and although my delivery was to a flat the communication was spot on.

2 boxes of expensive laminate were of poor quality (Looked to be a manufacturing issue) on calling Deacon Jones the extortionate return fees and policy left us no choice but to lay the other boxes due to time frame and budget. 8 out of the remaining 9 boxes were of good quality and were laid fine on reporting this with photos to deacon jones they have offered no partial refund in good will for the faulty flooring supplied. I would recommend not to use this company and use another company that has better customer support and returns policies.

The best customer service that I have had in a long time. I had been looking to order some laminate, it was the cheapest from numerous companies that I checked. Danny was brilliant, called a few times, helped with measuring and advice on underlay. Made it easy by sending a quote over to me with a link to purchase. This will be the first place I will look when I update my other rooms.

Very helpful presales service. I telephoned to find out if a certain laminate was in stock and Joanna took the call. It was not available but stock was expected. She kept on top of the enquiry and let me know when it was back on stock. She even offered to check for the order to ensure fast despatch.

Everyone you speak to on the telephone is very helpful and efficient.

I was sent faulty flooring, I ordered the botanical laminate which had a he effect of tiles and the tiles did not line up no matter how you positioned them. I paid a fitter £80 for 4 hours of him trying to figure it out and I had a go myself to find the same problem.upon reaching out to the company I was made out to be an idiot regardless of the clear evidence supporting my claim the tiles were complete different sizes and the staff were rude.so all in all I spent £200 on flooring which was essentially scrap as I was denied any refund. Horrible service and would advise any one who wants flooring to look else where

Absolutely terrible, sent us dodgy tiles what we have photo proof of and refused to give us a refund. Never buy from here unless you are willing to be scammed!

We were looking for c60 square metres of QuickStep majestic flooring. Searched the web and found Deacon Jones to be the best value with availability. Great communication from them on delivery with regular updates from Joanna. Flooring arrived and looks great. Would highly recommend.

Many thanks to Joanna from the customer services team for keeping us up to date with the progress of our order.
We are in the process of converting our garage to a workshop and wanted to use the same laminate design that we had already used downstairs. The shop that we had used previously no longer had the laminate in stock so we were made up that Deacon Jones had some available!
The delivery driver also kept in touch to update us on delivery times etc.
Will definitely consider Deacon Jones for any future home improvement projects.

I ordered slate wooden laminate floor, the delivery was fast and the flooring is stunning. I’m so pleased with the effect. Great value and great company to deal with.

Good quality and very good price! Thank you!

Great service and pricing. Thanks

Fantastic service, ordered a lot of flooring which was delivered in 2 days, super impressed with service, also kept updated on progress of order, even after sales checking everything was ok. Highly recommend Deacon Jones. Great quality and best price by far!

Friendly and very helpful team. Great Service!

Perfect flooring, delivered sooner then expected.

Very happy Customer