We bought a beautiful daybed from Sofacompany 1.5 years ago. When we noticed some issues with the wooden frame we contacted about the issue. Their customer support immediately got back to us offering... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We ordered from Munich store after a few visits. Your staffs are professional and able to resolve all my concerns for choosing a right sofa. The delivery experience was great too. I really lik... See more
Company replied
I had a great customer experience in Stuttgart showroom with Agnes . She was really friendly yet professional. She took the time to show me all potential products , discuss all details and understan... See more
Company replied
Absolutely fantastic experience! The online configurator is great to plan out a modular sofa, and the lovely showroom staff was very helpful to make the final decision. The couch is a dream - and afte... See more
Company replied
Company details
About SOFACOMPANY Deutschland
Written by the company
SOFACOMPANY | Dänisches Design zu niedrigen Festpreisen
Bei SOFACOMPANY entwerfen wir all unsere Möbel selbst und verkaufen sie direkt an dich. Das bedeutet weniger Zwischenstationen, bessere Preise – und Möbel, die für den Alltag gemacht sind. Deshalb geben wir dir auch 10 Jahre Garantie auf all unsere Möbel.
Mehr als 3.000 unserer Kundinnen und Kunden haben uns auf Trustpilot bewertet, und wir sind stolz auf das tolle Feedback, das wir bekommen haben. Wir lesen und beantworten jede einzelne Bewertung – weil wir zuhören und ständig daran arbeiten, deine Erfahrung mit uns noch besser zu machen.
Egal, ob du online stöberst oder eine unserer Filialen besuchst – wir sind da, um dir zu helfen, dein neues Sofa zu finden. Und wir freuen uns schon darauf, dich willkommen zu heißen.
Bei SOFACOMPANY entwerfen wir all unsere Möbel selbst und verkaufen sie direkt an dich. Das bedeutet weniger Zwischenstationen, bessere Preise – und Möbel, die für den Alltag gemacht sind. Deshalb geben wir dir auch 10 Jahre Garantie auf all unsere Möbel.
Mehr als 3.000 unserer Kundinnen und Kunden haben uns auf Trustpilot bewertet, und wir sind stolz auf das tolle Feedback, das wir bekommen haben. Wir lesen und beantworten jede einzelne Bewertung – weil wir zuhören und ständig daran arbeiten, deine Erfahrung mit uns noch besser zu machen.
Egal, ob du online stöberst oder eine unserer Filialen besuchst – wir sind da, um dir zu helfen, dein neues Sofa zu finden. Und wir freuen uns schon darauf, dich willkommen zu heißen.
Written by the company
Contact info
Leipziger Straße 54, 10117, Berlin, Germany
- +49 30 22027196
- info-de@sofacompany.com
- de.sofacompany.com
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Quality, nice communication
Quick delivery as agreed and quit good quality. I recommend sofacompany. Regards
20 September 2023
Reply from SOFACOMPANY Deutschland
Lieber Heiko,
vielen Dank für deine positive Bewertung!
Wie schön, dass du mit unserem Service und vor allem der Qualität unserer Produkte zufrieden bist.
Viel Freude mit deinem neuen Möbelliebling :)
viele Grüße
Kristina von SOFACOMPANY
Great sofa, disappointing pillows
I really like the Douglas sofa I purchased from SOFACOMPANY, and overall I had a good experience with the company and my visits to their Berlin showroom. I was debating between the 3-seater Douglas and Astha sofa styles, and in the end I believe the Astha style would fit better in a studio space.
The delivery time for a custom sofa was faster than expected. The only thing to note with the delivery is that the sofa legs do not come pre-installed, so you will need to do this yourself. The delivery company offered to do this for an additional €50.
When I placed my order the sofa came with two promotional pillows, and unfortanetly the quality of these was quite disappointing. I chose the Inez style, measuring H: 50 cm x B: 50 cm. The pillow filling is duck feathers, which makes the pillow soft and unable to retain its shape. As soon as you sit on these pillows they sink in and become flat. Unfortanetly, the only solution offered was to "return" these items.
28 August 2023
Reply from SOFACOMPANY Deutschland
Hello Andrew
Thank you for your review!
We are pleased that your visit to our SOFACOMPANY showroom in Berlin and the delivery of your order were both satisfactory.
As part of a cushion promotion, you received two free cushions with the purchase of your sofa. As you felt that the filling was not sufficient, we offered to exchange the cushions on the spot in our showroom in Berlin. We are sorry that you did not like the filling of the cushions and that this affected your shopping experience.
We hope you enjoy your order.
Best regards,
Barbara from SOFACOMPANY
Great customer service at the Sofa…
Great customer service at the Sofa Company showroom and overall delivery process was also flawless.
5 September 2023
Reply from SOFACOMPANY Deutschland
Dear Niharika,
Thank you so much for your great feedback on your showroom experience and delivery. We are always happy to welcome you again.
Sunny greetings,
Katharina from SOFACOMPANY
Top quality, great customer service…
Top quality and great customer service and advice about fabric durability etc
11 September 2023
Reply from SOFACOMPANY Deutschland
Dear Jen,
We would like to thank you for your positive feedback on our customer service and quality. We wish you an extra cosy autumn!
Best regards,
Katharina from SOFACOMPANY
Very late delivery
We got a promised delivery in 2 weeks, but the sofa only arrived after 2 months... Otherwise looks like good quality.
10 August 2023
Reply from SOFACOMPANY Deutschland
Hello Theo
Thank you very much for your review.
We would like to apologise again that your order was delivered late.
We informed you a few days after your order was placed that the delivery of your order would be delayed. We have offered to split your order or cancel it.
We hope you enjoy your ELLIS modular sofa.
Best regards,
Barbara from SOFACOMPANY
________________________________________________________
Hallo Theo
Vielen Dank für deine Bewertung.
Wir möchten uns erneut bei dir entschuldigen, dass deine Bestellung verspätet geliefert wurde.
Wir haben dir wenige Tage nach Bestellaufgabe mitgeteilt, dass sich die Auslieferung deiner Bestellung verzögert. In diesem Zuge haben wir dir angeboten deine Bestellung geteilt zu liefern oder zu stornieren.
Wir wünschen dir viel Freude mit deinem Modulsofa ELLIS.
Viele Grüße,
Barbara von SOFACOMPANY
Very bad delivery service.
The sofa is very good, but the delivery service is a disaster!
The delivery times were not respected, what had been agreed was not done etc....
31 July 2023
Reply from SOFACOMPANY Deutschland
Dear Alicia,
Thank you for your review.
We are sorry that the contact with our logistics partner did not go according to your expectations.
You booked the service of disposing of old furniture with our logistics partner. Unfortunately, this service could not be carried out when your order was delivered because the legs of the furniture to be disposed of were not disassembled.
We are sorry that it took more time to contact you again to arrange a date for the subsequent disposal. We will discuss your request internally with our logistics partner.
We hope you enjoy your new sofa!
Best regards,
Barbara from SOFACOMPANY
____________________________________________________________________________________
Liebe Alicia,
vielen Dank für Deine Bewertung.
Es tut uns leid, dass der Kontakt mit unserem Logistikpartner nicht nach deinen Vorstellungen erfolgt ist.
Du hast bei unserem Logistikpartner den Service der Altmöbel-Entsorgung hinzugebucht. Leider konnte dieser Service bei Anlieferung deiner Bestellung nicht ausgeführt werden, da die Beine des zu entsorgenden Möbels nicht demontiert waren.
Das die erneute Kontaktaufnahme zur Terminavisierung der nachträglichen Entsorgung mehr Zeit in Anspruch genommen hat tut uns leid. Wir werden dein Anliegen intern mit unserem Logistikpartner aufarbeiten.
Wir wünschen dir viel Freude mit deinem neuen Sofa!
Viele Grüße,
Barbara von SOFACOMPANY
The attention in the store was…
The attention in the store was excellent and the delivery service as well.
30 July 2023
Reply from SOFACOMPANY Deutschland
Dear Pamela,
thank you so much for your kind review!
The criteria you mentioned correspond to the requirements of our service!
We wish you much comfort with the new dream SOFA :)
best regards
Kristina von SOFACOMPANY
I love my sofa :3 its so comfy
I love my sofa :3 its so comfy, and the delivery was incredibly fast. Highly recommend!
19 July 2023
Reply from SOFACOMPANY Deutschland
Dear Sheyda,
thank you for the recommendation! We wish you many cosy hours on your new dream sofa.
Many greetings,
Katharina from SOFACOMPANY
Quality sofa
Quality sofa, fast delivery. I bought a Gloria sofa, and I'm content with it.
17 July 2023
Reply from SOFACOMPANY Deutschland
Dear Varvara,
thank you so much for your kind review.
We hope you'll enjoy many cozy hours with beautiful GLORIA and visit us again in the future :)
sunny regards
Kristina von SOFACOMPANY
the sofa is nice but is alot smaler…
the sofa is nice but is alot smaler that deemed in the puicture and highly uncomfortable. the seating material is of a low grade
17 May 2023
Reply from SOFACOMPANY Deutschland
Hello Eran
Thank you for your review.
We are sorry that you are not satisfied with your order of the armchair.
We would like to draw your attention to your 30-day free right of withdrawal for standard products such as the one you have.
Please send us an e-mail at info-de@sofacompany.com and we will be happy to help you.
Kind regards
Barbara from SOFACOMPANY
Smooth experience!
Checked out the sofa online and then went to one of their store to see it in person. As it looked great I ordered online and the rest was super smooth. It said delivery time would be 7 weeks but it ended up coming earlier! The delivery date selection was great too!
I was really positively surprised how easy and smooth everything went!
12 May 2023
Unprompted review
Reply from SOFACOMPANY Deutschland
Lieber Andreas,
vielen Dank für deine Bewertung!
Klasse, dass du mit unserem Service und vor allem deinem neuen Traummöbel glücklich bist.
Viele, flauschige Stunden wünschen wir :)
sonnige Grüße
Kristina von SOFACOMPANY
Superb Quality
Ordered a Sofa, table, and a hocker. Superb quality, very comfortable, and easy to assemble!!! Very happy with the purchase.
4 May 2023
Reply from SOFACOMPANY Deutschland
Dear Mahmoud,
thank you very much for your kind review!
We are very pleased to hear, that everything is to your liking.
We hope, to welcome you again in the future :)
kind regards
Kristina von SOFACOMPANY
Super schön Couchtisch!
I was very satisfied with the coffee table and Holly chairs I ordered. Can recommend!
27 April 2023
Reply from SOFACOMPANY Deutschland
Dear Ivana,
thank you very much for your kind evaluation.
We wish you lots of fun with your new ensemble of coffee table and HOLLY chairs :)
sunny regards
Kristina von SOFACOMPANY
professional service
professional service, solid packaging, delivers to apartment, takes out packaging, good quality and superior designs. recommended.
It would have been best to have the assembly service included (in my case it would have been minimal effort to install couch legs)
5 April 2023
Reply from SOFACOMPANY Deutschland
Dear Danae,
thank you very much for your kind review!
We are happy that you like the design and comfort of your new SOFA!!
An assembly service can easily be added through our shipping partner if desired. Maybe an info for future orders with us ;)
We wish you much joy with the new SOFAdarling and welcome you at any time !
kind regards
Kristina von SOFACOMPANY
Truly fantastic experience
Truly fantastic experience. I ordered the 2 seater Paula sofa in Danny cream. It arrived with in 2 weeks. It is gorgeous and very comfortable. The perfect fit for my fireplace room. Highly recommend.
4 April 2023
Reply from SOFACOMPANY Deutschland
Dear Mary,
thank you so much for your positive review!
As you, we also love our Award winnig PAULA ;)
We wish you many, cozy hours together in front of the fireplace.
kind regards
Kristina von SOFACOMPANY
Amazing service
Amazing service. Speedy delivery as promised. On time and professional. And if that's not enough. The sofa i order was TOP class.
19 March 2023
Reply from SOFACOMPANY Deutschland
Dear Vishal,
thank you very much for your friendly feedback!
Great, that you felt so well advised by us and especially that you are so happy with your new dream SOFA :)
sunny greetings
Kristina von SOFACOMPANY
Great great couch
The Sigrid couch is absolutely gorgeous! And so comfortable! Furthermore, Kubra from the Cologne store could not have been kinder and more helpful.
27 February 2023
Reply from SOFACOMPANY Deutschland
Dear Iulia,
thank you so much for your positive Feedback :)
Greetings to the dear colleague go out and we wish you many cosy moments with your new and beautiful SIGRID in such unique 70s style.
with kind regards
Kristina von SOFACOMPANY
The folks at sofa company were amazing
The folks at sofa company were amazing! We went into the store to sit on the sofas and they were very helpful. Would definitely use them again. the delivery was fast and very good. overall very happy with the quality and the price.
15 February 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.