I have ordered four times; before, the package used to take a month to arrive, but now it comes within a week or two. The shoes are flawless, comfortable, and sturdy. Even after 2 years, they still... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The shoes are very comfortable. The colors are cool, even though i got a few compliments ☺️. There are lots of brands that are producing barefoot, but saguaro is affordable, i mean for low middle clas... See more
Perfect fit. I want a pair for both of my kids also. You can regulate around the amkle as you wish. Even with low volume and instep I can have a good fit and keep the width at the front. Easily my fav... See more
Very happy with Saguaro. We already bought many pairs of shoes the last years. The women sandals are great too! Finally they got sandals for women by Saguaro!! We hope Saguaro will soon make sandal... See more
Company replied
> their shipments take over 2 weeks > they have a small sizing: i usually wear 42 - 43, i have 43 from other barefoot shoes... all their 43 shoes are massively short > returns and exchanges for si... See more
Dear Saguaro, IT HAS BEEN MORE THAN 20 DAYS AND SHIPMENT (two pairs) DIDN'T ARRIVE I SAW IN THIS TRACKING NUMBER THAT 23.7. SHIPMENT STOPED SPMEWHERE IN THE MIDDLE. SEE PICTUREs ATT... See more
I gave back my product and I did not receive the money back.
Company replied
I had to return the shoes because they were sent wrong (each shoe from a different model), but the return system worked pretty good. Unfortunately I could not order the shoes I originally wanted again... See more
Boots were shipped from china. WebSite seems to be german though. Shipment took a lot of time. Products are average. For example in the pictures inner lining seems to be plush however only the topnof... See more
Delivery time was too long But the shoes looked good in terms of quality, unfortunately was too short so i had to return it.
I was very sadiscifed with options that they gave. I choosed to get a new pair of shoes. I was thankfull for not having to convince anybody how and what exactly was i doing in regard to the disfunctio... See more
Great service. I received the shoes I had ordered and the style wasn't to my liking, so I asked to return the product (I had purchased the send back guarantee), and it was seamless and easy. I'll be c... See more
Delivered earlier than promised.the one of the shoes had a problem and they were responsive and solved it perfectly! The shoes are cool and comfy. They are made of plastic, but that I was aware of.... See more
Very comfortable shoes, they really set your feet/toes free. I like the grip of the soles as well. Can't say much about longevity yet. Delivery from China to Europe took about two weeks.
Company replied
We are very pleased with the order. We have now several pairs of shoes from Saguaro and are all very happy with them. We all wears them now. Comfortable and in good quality.
Company replied
I asked for a replacement for the shoes I bought due to a defect. Saguaro replaced it ASAP, no questions asked. I was very pleased with the service. Thank you!
No problem with delivery and no problem with returning items that didn’t fit.
The product is good , the feeling of wearing the shoes is very good , the service is very good , thanks
The size I purchased was too small, and the process to exchange them was fast and easy.
Good quality and value for money.. I am always happy to go back to buy more..
I liked the shoes and fast delivery. I liked the payment option and return ready box for one of the deliveries. I did not like the confusion with returns due to the order being divided into two pac... See more
Company replied
The shoes are great for me and my son - on all surfaces, also in the wild. I would only like that the insoles would be more durable (the foam wears down quite quickly) or at least the additional one... See more
My order has not arrived yet, yet on the shop app it says it has been delivered when it hasn’t. I want to know what is going on or I want a refund. Update: my order arrived after 2 1/2 weeks and... See more
Good store. I buy a great shoes.
It looks great
Company replied
Greta shopping, fast delivery
Very good shoes! Will buy for my kids too!
Fast delivery, comfortable shoes
Everything. I will buy again!
very nice shoes :)
Shoes are great.
Company details
About SAGUARO DE
Written by the company
FOR EVERYONE:
Mit unseren Produkten bedienen wir jeden, vom ersten Schritt eines Kindes, über den täglichen Pendelverkehr eines Erwachsenen, bis hin zu den Abenteuern von Outdoor-Enthusiasten und der Genesung von verletzten Sportlern, wir hören auf ihr Feedback und optimieren kontinuierlich, bis jeder zufrieden ist.
KEEP UNAFRAID:
Inspiriert von der SAGUARO in der Wüste, hoffen wir, dass jeder Herausforderungen furchtlos begegnen und ein grenzenloses Leben genießen kann.
KEEP UNBURDENED:
Benutzerfeedback besagt, dass ihre Füße sich leicht anfühlen und sie die Schuhe nicht einmal ausziehen wollen. Solches Feedback motiviert uns, diese Erfahrung mehr Menschen zu bieten.
KEEP UNLIMITED:
Wir konzentrieren uns auf den Online-Verkauf, bieten Service ohne Zeitzone und regionale Einschränkungen und bieten unsere Produkte zu einem vernünftigen Preis an die Öffentlichkeit an. Unsere Produkte werden weltweit verkauft und befriedigen eine grenzenlose Nachfrage.
KEEP UNRESTRAINED:
Wie die SAGUARO, die nachhaltig in der Wüste wächst, bleiben wir furchtlos und unbegrenzt. Unsere Mission ist es, UNRESTRAINED zu bleiben und ein belastungsfreies Laufgefühl für alle zu schaffen.
Contact info
4.2
Great
14K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order took 2 1/2 weeks to arrive but very good shoes
My order has not arrived yet, yet on the shop app it says it has been delivered when it hasn’t. I want to know what is going on or I want a refund.
Update: my order arrived after 2 1/2 weeks and the shop app updated to notify me that my order was arriving soon.
I love the shoes a lot and I do recommend buying from this brand as they are good shoes especially for the money and I bought them because of all the great reviews online. Great for a first barefoot shoe. I did have an email arrive a few days after I ordered to say that they had no stock in the local warehouse to me and that they were shipping from overseas, which I’m guessing was from china, so I don’t know if this is something that always happens but either way they are a good brand. Just wish the tracking was not faulty/confusing bc then it would be a stress free experience.
24 August 2025
Unprompted review
Dear Saguaro,
Dear Saguaro,
IT HAS BEEN MORE THAN 20 DAYS AND SHIPMENT (two pairs) DIDN'T ARRIVE
I SAW IN THIS TRACKING NUMBER THAT 23.7. SHIPMENT STOPED SPMEWHERE IN THE MIDDLE.
SEE PICTUREs ATTACHED.
PLEASE CHECK IT AND SOLVE IT ASAP.
THANK YOU
Andrej Kiauta
00386 40 301 739
16 July 2025
Great shoes, insoles could improve
The shoes are great for me and my son - on all surfaces, also in the wild.
I would only like that the insoles would be more durable (the foam wears down quite quickly) or at least the additional ones in stock at all times also for adult sizes.
2 July 2025
I didn't receive my order
I didn't receive my order. It's almost one month now.
Customer service is also poor - after the first email no words from Saguaro now.
28 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I gave back my product and I did not…
I gave back my product and I did not receive the money back.
17 June 2025
Reply from SAGUARO DE
Thank you for your message and we apologize for the inconvenience.
We will investigate immediately and make sure your application is processed as soon as possible.
Thank you for your patience and we are always ready to help you!
Great service
Great service. I received the shoes I had ordered and the style wasn't to my liking, so I asked to return the product (I had purchased the send back guarantee), and it was seamless and easy. I'll be checking the site for another style.
15 June 2025
The shoes are very comfortable
The shoes are very comfortable. The colors are cool, even though i got a few compliments ☺️. There are lots of brands that are producing barefoot, but saguaro is affordable, i mean for low middle class people. I love the shoes, and the quality is impressive for the price you pay.I bought for my son too,even though he ain't like barefoot, but surprisingly, he really likes it ,so I'm happy with my purchase and warmly recommended to everyone. Good job saguaro,thank you. My feet are well.
7 June 2025
Fast reaction
No problem with delivery and no problem with returning items that didn’t fit.
28 May 2025
I liked the shoes and fast delivery
I liked the shoes and fast delivery. I liked the payment option and return ready box for one of the deliveries. I did not like the confusion with returns due to the order being divided into
two packages and amount of mails I got both from thd shop and Klarna
10 May 2025
Reply from SAGUARO DE
Thank you for your honest feedback! We're glad to hear you liked the shoes, the fast delivery, and the convenience of the return-ready box and payment options that's exactly the experience we aim to provide.
We're sorry, however, for the confusion caused by the split shipment and the volume of emails from both us and Klarna. We understand how overwhelming that can be and will take your feedback seriously as we work to streamline our communication and improve the return process for future orders.
Thanks again for choosing SAGUARO!
Prompt and friendly service.
6 May 2025
I was very sadiscifed with options that…
I was very sadiscifed with options that they gave. I choosed to get a new pair of shoes. I was thankfull for not having to convince anybody how and what exactly was i doing in regard to the disfunction of the shoes and i didnt need to return it i just got another new pair. Thank you, that is very rare.
5 May 2025
Very happy with Saguaro
Very happy with Saguaro. We already bought many pairs of shoes the last years.
The women sandals are great too!
Finally they got sandals for women by Saguaro!!
We hope Saguaro will soon make sandals for men and kids!!
24 April 2025
Reply from SAGUARO DE
We sincerely thank you for your support and suggestions for SAGUARO. Your feedback is very important to us. We will seriously evaluate your suggestions and continuously improve our products and services. We look forward to bringing you a better shopping experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.