Jimdo Reviews 

UPDATED REVIEW: PREDATORY AND UNETHICAL! STAY AWAY FROM THIS DISGUSTING COMPANY! THEY WILL SEND YOU TO COLLECTIONS.

I’m reporting this company to FTC for deceptive practices. Stop trying to tell me there is no deceit or else others wouldn’t be saying the same thing! You guys know exactly what you’re doing. It clearly says if you cancel within 14 days you are entitled to a refund. I never once used this service “ for business use”. And I should be able to cancel a service I never used, especially if & when it clearly states “ refund applicable within 14 days” why blatantly lie if that’s the case?I just wanted to make a website for fun & see how it would look. Turns out the whole setup is not for me and I did not even use the service at all. Not even for one minute. I chose to cancel, and even though it clearly says I’m applicable for refund within 14 days, you guys are finding any reason to not refund me, and send me to collections.

You’re a shady company and I hope you guys get what’s coming to you because you deserve it for trying to harm people’s credit score over the way YOUR SITE was built and worded. You guys set this up in this way to TRAP people. I hope people read my review and understand to never do business with a company like yours.

Cancelled this subscription on the day of purchasing after realizing this platform was not for me. They refused to refund me and their excuse was this:

“ Hello Shenisha, Thank you for your message! I'm happy to assist you. We're sorry to hear that you’d like to revoke the contract for your Jimdo website **.com.
We’ve reviewed your request. Since your contract is for business use, a revocation is unfortunately not possible. “

They refused to refund me, they terminated my contract, but keep sending me invoices saying I owe them money. My contract was terminated! Why am I being harassed with emails saying that this will be forwarded to a debt collection partner? I don’t owe this company $1. My contract was terminated yet they are saying I owe money on an invoice. This company is wrong for what they are doing to consumers. They deserve less than 0 stars. As of September 9, 2025 the invoice is at $167. I OWE NOTHING.

As you all can see from their replies, read properly before signing a contract with this company, they definitely are deceitful and there are hidden terms that aren’t advertised when purchasing a subscription. Again, they are going to say it’s stated in the terms but it’s not clear enough for users and they did this blatantly.
Their customer service is atrocious as well, and you won’t get a response for an entire week. Stick to BlueHost or GoDaddy, if you run into a problem, at least you will recieve support within a reasonable timeframe. MISLEADING is the word to use to describe this company.

A thorough customer service that ensures the satisfaction of the customer. Absolutely satisfied with the quality and exchanges. Job done in a short time frame and handled very professionally. Stellar service.

Jimdo has been an absolute game-changer for managing my websites. Their platform is intuitive, even for someone who isn't a tech expert. I appreciate how easy it is to customize the layout, add content, and maintain a professional look without spending hours on it. Their customer support is also responsive and helpful whenever I have questions. Jimdo makes running an online business hassle-free, and I highly recommend it to anyone looking for a reliable website builder.

Excellent platform for website creation and reliable technical support in case of need.

I made a website back in 2021. I remember clear as day that I cancelled the auto-renewal of that website because I wasn't even sure I was going to use it. And I did not use it. I moved and started using another email. I'm lucky the new person at my old place told me I received a letter otherwise I wouldn't have known there was a debt collection after me for something I know I didn't buy. They are scammers and you can't even speak to anyone from customer service. I received 1 email in 2023 saying I had an unpaid bill and it was their 2nd time contacting, which wasn't.
--Edit after their response. You never sent any bill. No email of confirmation of subscription, no anything. You can't decide to change your policy years after someone stopped using your services and decide that you are going to charge them on your new policy. You only sent a second reminder YEARS after I stopped using your services. I'm not going to update my email and home address just in case you want to sue me more than 2 years after.

Jimdo is great. I like it. And a friendly Team on top.

After a comment this is the outrageous answer I get (see my new comment after): "We’re sorry to hear about your experience. When an outstanding invoice is not settled despite multiple reminders over an extended period, the case is handed over to a collection agency. At this point, we are no longer able to intervene directly."
They were no outstanding invoice cause, first of all, I received anything and the automatic renewall, despite what you pretend, is not legit. You can threaten people all you want but, and ask any lawyer, if the renewall is not paid, there is no renewall
Continue to tell what you want, but, in two days you have already lost 2 very old subscriptions (so far much more) and it will continue on an on with our clients if we continue to receive harrassing reminders from your so called collecting agency.

Top Support, easy handling.

they helped me with connecting mailchimp and Jimdo

Quick response time and to my surprise very understanding kind and curtious

Jimdo Team is very friendly, gives quick answers on mails and very helpful support

Always a great service. Speed and humanity have a high priority here. Despite the size of the company, you are not just a number, you are taken seriously and your individual needs are catered for. Thank you Jimdo!

I missed the payment of my annual bill on time, however they helped me to recover the website of my business.
Thank you.

The helpdesk solved the problem. To get 5 stars the reactionspeed can be a bit faster.

I wish I spoke German. The responses from JImdo were inadequate. I wanted to delete a feature of my subscription not the whole thing. No one could tell me how to do that.

Immediate and Efficient

Two months ago I started asking Jimdo to support me while I was changing my website address and email address - a common request.

Throughout this long drawn out process where it takes them a week to reply to emails I've been misinformed or offered inadequate advice. The most frustrating aspect of this is being told that something should work when it doesn't. Repeatedly. Week after week.

I had one break from this hell after 6 weeks when someone called Camille called me and solved a problem and corrected misinformation in a single short phone call.

But then another problem arose with my new email address not working and someone called Davide who repeatedly tells me that Rackspace says it works and that he 'feels my pain' - what a thing to say when you're responsible for prolonging the pain by not providing solutions. 2 months of dealing with this man and when I ask to speak with someone else he ignores the request.

How is it that as a paying customer I'm always wrong? When I'm told it is working when it's not? Do these people think that we have nothing better to do that fill their inbox with support requests? Sadly I have the long email threads that back up this sorry tale.

I've been with this company 15 years. I can't believe I pay for this service - now into the thousands of pounds. Unbelieveably awful. What was a good company is no more. How about some proper support? I'm only trying to make a new email address work!

Very good company, we have been using JIMDO for several years and are very happy !

Several times i tried to build my websites with wordpress, but that's way to complicated, jimdo is still the best for me, use it sinds the beginning when the founders themselves did the customer service. (is Powen still there?) Just not the 5th star because of the google adsense issue, there is now a TXT code file option but just for google verification, you still can't do the adsense TXT file thing. Prices are tripled since, but hey, that's also the case in the supermarked these day. Lot's of option and very easy to build, i think i will stay another 10 years, thanks!

The excellent support, the splendid explanation and a great variety of possible solutions. Superb technical know-how and super friendly to me as a customer.
I'm using Jimdo as my website-provider since 2013 and am very satisfied with the increasing numbers of technical issues that makes my website is working on a high standard.