Jimdo Reviews 

Raised support ticket weeks ago still did not receive response. I receive last kind of update 5 days ago that they have too many tickets and it was already over a week since I raised a ticket. Do not recommend.

And no it has been 2 weeks and still no solution so you can reply you have increased volume but in the way that I cannot have response in weeks? Really??? Are you serious?

I have three paid sites on Jimdo for several years, including one with an online store, and until now, I never had any issues. Due to a billing error, I received the same payment link twice for one site, which made it impossible to pay for the third. As a result, my site has been blocked.

I have tried contacting Jimdo multiple times, but there is no response from support or customer service, only automated emails and an unhelpful chatbot. I cannot pay the invoice because my account is blocked, which is a frustrating design flaw in their system.

My online store, moonsisters.nl, has been offline for almost a full week, costing me sales and revenue. Despite repeated requests for a working payment link, I have received no help. This is extremely disappointing. Jimdo’s lack of support has caused unnecessary stress and financial loss.

We found them unethical. We signed up for a service then within minutes, learned that it wasn't capable of meeting our technical requirements. Immediately canceled and explained. From Germany, they argued that they don't have to cancel anything even if we can't use it or it doesn't meet our needs because "it's a contract." We are filing suit in the US as a point of principle. We also found they're not registered to conduct business in the US, meaning they're operating in most, if not all US states illegally. If you look at their Trust Pilot reviews from the original French location (Support perhaps is there), there are many, many negative reviews. Strong avoid.

Maggy - you should work in the Customer serivce Department as your response time is better!
I sent customer service requests on sep 13.14.16 and 19 as well as direct emails to your billing department from my email jolievonarnim at gmail.If you can help me that would be Great, but I am desperate and frustrated at this Point as I have Not had a response and the website is down. Its ok to train people but a backlog of almost 2 weeks is unacceptable and there is NOTHING I can do

This is adding insult to injury - you replied to my Trustpilot review but not my customer service request from 10 days ago? This service is so bad, I don’t understand how I am even wasting time on it…..except that I am a hostage of Jimdo….the zero communication company

My website has been down for more than a week, I have sent more than 5 customer support enquiries which were acknowledged but not dealt with. This is a commercial operation and unacceptable, but there is no number or responsive email at all. It's unacceptable and I would leave, but can't

Jimdo is a reliable website builder that offers easy-to-use tools, professional templates, and solid hosting—perfect for individuals and small businesses looking to create a website without coding.

A platform that stands out for its responsiveness: responses are quick, clear and tailored to our needs.I particularly appreciate their ability to get back to us with improvements,which shows genuine consideration for their users.A great experience that I would recommend without hesitation.

Our Jimdo website is down since 2 weeks and in spite of sending multiple messages to Jimdo, there is no response. Why am I paying for this "service" if no one is there to help?

How can I "write do you directly" ? I already send multiple emails and also write through your contact form.
please reply to infoatconsciousinnovationlabdotcom

They provided excellent service when I needed their help.

Was really amazing to get help from support team. It is only recommended.

I strongly advise anyone considering Jimdo (jimdosite) to look elsewhere. I used them to host my site for years, and missed a subscription payment deadline due to not having access to my accounts whilst moving to a different country. When I finally got back in to check my email, my website had been taken down and my "invoice" had already been sent off to a shady third-party collection agency whose job is to pressure and intimidate customers over minor subscription disputes.

No decency. Just threats and legalese from a company you've never heard of.

Worse, their customer support is completely unresponsive and utterly useless. It took more than two weeks to get any response back and they have no flexibility for customers who are willing to give them money.

I offer to pay back the period of time that they actually ran the service for + a penalty, and the immediate reaction is that they want me to pay basically 150% of the full 2 year subscription fee to the debt collection agency in order to "reactivate my contract." The site was only operational for 1.5 months past the payment due date before they took it down.

I have had nothing but a nightmare with Jimdo since I decided to move from Squarespace to Jimdo - serious regret!

The products and customer service have been nothing but disappointing, service is rude, tricked me into purchasing another SHIT product of theirs on a 'good will' provisor that they would refund the AI version - the creator version is even worse.

It is plastered all over the internet about a 14 day refund period which is why I chose to try them out and then they blatantly refused a refund. Benjamin is rude and unhelpful and now holding my domain ransom. He actually said that he couldn't refund because my website was for business use - why the hell do people have a website if not for business??? This is the stupidist thing I have ever heard.

I wanted to refresh my website and their marketing for their AI site seemed like a great quick idea but I have spent more time trying to fix my issue with these muppets than it would have taken to build my own site on Squarespace.

It doesn't even offer enough features to hold a fully functioning website to run your business.

Now no one will return my emails, my emails are getting stuck in my clients quarantine spam, I have an effing business to run!!!

I want the 2 websites refunded and my domain unlocked which I have been told by the registra this can be done but they are obviously blocking it.

You should be ashamed of yourself Jimdo - disgraceful given that your CEO supports entrepreneurship

How about you help me get my business back on track!

And as for your customer responses on all of your reviews here it is a joke - people are here because they have already reach out - you don't respond and you certainly don't look into things and take action or we wouldn't be here right now. How about you pick up the damn phone and actually provide some really customer support if you really actually want to rectify the issues!

We've been getting threatening letters from a German collection agency after using the free version of the website builder....and we aren't the only ones!

My husband built me a cutesy little website a few years ago. It was just his thoughtful way to show off my crochet art. He used the free version of the website builder and never agreed to any sort of renewal terms.

Fast forward a couple years and we've started getting threatening letters from some German debt collection agency. The letters always come several weeks after the date they are demanding payment for and it's always a different dollar amount (somewhere in the range of $300-$350). I'm assuming they are racking up the interest which is crazy since we never get these letters until well after the date they put on them has passed. For example, one letter came on July 17th and the date they DEMANDED payment was June 26th. This last letter we received says that they've been instructed to take further legal action against us. With research, I've determined that the agency is legitimate. I was unsure because these do not look legitimate at all. The last letter contained a bank account and instructions to deposit money into it. That's definitely not going to happen!

My husband scoured his email and found one singular email in his junk folder requesting payment. That was it—no further communication or warnings. If this is a legitimate charge, there should be more than one communication at least.

Here's the biggest red flag of all. There is an entire Reddit forum discussion of previous Jimdo users who have been receiving the SAME letters after either canceling their services or being enrolled in an auto-renew program without consent. Reading through the negative reviews on this site is just reading the same experience over and over again. At the very best, the terms of service are NOT clear, and at the worst, this is a shady business practice that targets clients looking for free or inexpensive website-building tools.

Buyer beware for sure!

UPDATE: In response to the response,

We have tried to log in to the Jimdo account to verify all information before reaching out to your support team, and it's saying it's "blocked". I'm not even confident that support would be helpful based on other reviews I've read here.

When we received the first letter a little over a month ago, we logged in to verify what sort of account we had. Under Profile Subscription Plan, it said "Free". Since this was supposed to be an inexpensive gift for me at a time when we were really struggling financially, I don't really have any other information to give. I do know, however, that there was no upgrade done on our part. Ever. Period.

The only communication we ever received was a single email that went straight to my husband's junk folder. This is not an adequate notification of a payment request. Sending one notification and never following up in any other way, and then sending it to a collection agency, is just poor customer relations.

The only "fair solution" here would be to reverse any charges and drop it. We did not agree to any "upgrades" or charges, and do not feel obligated to pay for something that we didn't want or take actionable steps to purchase.

Jimdo is a serious and reliable company. They deal quickly with any problems that arise, providing quick and easy solutions. The different options offered by the website are varied, which helps to create a website adapted to your needs.

Criminal.

2-4 week waits with customer services. Only to tell you they are “busy”. I had to threaten them with police and bank reports till they finally answered.

I was trying to transfer my domain and needed an auth ID which only they can provide. They finally did after months of repeated demands. However, they gave the auth ID, but kept my domain locked in their hosting!

They also ignored my refund request that was filed well within the timeframe of their “100% risk-free period”.

This is a criminal operation.

I was charged for a full year’s subscription by Jimdo for a website I wasn’t using and had no idea was still active. The only renewal notice they sent went to an email address that had been deactivated — and despite that, they made no effort to contact me through any other means, even though they had my payment details and name.

When I raised the issue, their support team took an inflexible, robotic stance. They admitted they would only consider a refund in cases of personal bankruptcy, which contradicts their earlier claim that no exceptions could be made. Their tone was dismissive throughout, with no attempt to engage reasonably or fairly.

Disappointing customer service and a poor experience overall. I would not recommend Jimdo to anyone looking for a transparent or customer-focused platform.

Not paying my renewal invoice should trigger cancellation of account, not a mandatory payment and then collections. Be careful with this one.

Terrible experience. My son 10 year old son signed up for a one month subscription and did not renew. Jimdo automatically renewed him for a year and cancelled the subscription due to non payment. Despite cancelling the subscription, Jimdo pursued us for payment and went so far as to send their debt collectors after us, threatening to serve us with a subpoena in Germany.

It's hard to imagine a more unfriendly and unethical outfit. Do yourself a favor and use Shopify.

I had elected not to auto-renew my business website that was hosted by Jimdo GmbH, in October 2024. I was surprised then to get a letter from a collection agency called Debtist, stating that they are collecting on an unpaid invoice from Jimdo. At first, I thought it was a scam email. I contacted Jimdo Support and they said that they turned it over to collections. I am now attempting to appeal this invoice, because I had specifically not wanted to renew my subscription and turned off auto-renew. I will update my review as things develop, but just a heads up for those who may be in a similar situation as I was, to be very careful.

📢 Attention Jimdo Users! ⚠️
We've received multiple reports of unfair practices related to Jimdo subscriptions.

👉 Automatic renewals without clear warnings, difficulty cancelling plans, and poor customer support are causing frustration for many users.

🔍 Before starting any subscription, make sure to read the fine print!
💳 If you're no longer using the service, double-check that auto-renewal is turned off.
📬 Have you had a similar experience? Share your story in the comments.

Transparency is a right. Don’t let yourself get caught off guard. 💥
#Jimdo #Subscriptions #OnlineTransparency #UnfairBilling #DigitalRights #StayInformed