I'd been having multiple issues of being unable to access my account, out of frustration called DCU for help. Ms Maryame was of great help, she guided me all through and better still, she made me awar... See more
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Review summary
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Long lines, but were moving quickly. Regardless, once I got to the front, Navin never rushed me along, double and triple ch reasonsecking all the changes and bank transactions I requested. Professi... See more
My auto loan request was handled by Cindy. She was very friendly and extremely helpful. She was able to quickly understand my requirements, look up my online request online and determine it was still... See more
I always expect good service from the DCU people who answer, and this time if anything it was better. He really listened and helped, didn’t corner me or try to fit me into a pattern, etc. He kindl... See more
Company details
Written by the company
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
Donald Lynch Boulevard 220, 01752, Marlborough, United States
- dcu.org
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Jamie was absolutely amazing
Jamie was absolutely amazing. She went above and beyond to resolve the issue that was preventing my loan application from being processed. Thanks to her persistence and dedication, everything was fixed, my application was processed, and my loan was approved.
If it hadn't been for Jamie, I would have gone with a different lender. The representatives I spoke with before her were dismissive and not helpful, which made the experience frustrating. Getting transferred to Jamie completely changed everything. She was knowledgeable, patient, and genuinely cared about helping me. She turned what had been a stressful experience into a positive one.
Jamie is a true asset to your company, and I can't thank her enough for the exceptional customer service she provided.
2 July 2026
Unprompted review
Amazing service!!!
Amazing service! The agent I spoke with on the phone went above and beyond to help me in every way possible. The entire experience was professional, friendly, and stress-free. Based on the outstanding customer service I received, I will be using DCU for all of my banking needs going forward. Highly recommended!
2 July 2026
Unprompted review
Soumil was excellent helping me with…
Soumil was excellent helping me with all questions that I had, He has high level of knowledge of his DCU system and he helped me with all electronic issues which are challenging for me. Excellent member service representative.
2 July 2026
Unprompted review
Navin did a good job
Navin did a good job! We talked about games which was fun!
2 July 2026
Unprompted review
Estonia was amazing!!
Estonia was amazing!!! 🤩 Very professional, helpful, and informative.
2 July 2026
Unprompted review
It always a pleasure to go into this…
It always a pleasure to go into this DCU branch. People are always friendly and helpful. Today Navin helped me with what I needed.
2 July 2026
Unprompted review
Connor’s 5 Star Service!!
Connor’s business acumen is amazing, complimented by the patience of Jobe.
I’ve been with DCU since 1998, and have nothing but praise for this institution and its service representatives such as Connor. Five Stars to both Connor and DCU!
1 July 2026
Unprompted review
Ashley know exactly what I am looking…
Ashley know exactly what I am looking for and Infact made guided me the info I missed. It was quick and checking the app and get it reviewed quickly
1 July 2026
Unprompted review
Udy was a great help
Udy was a great help and very experienced in handle customers with clear, calm, well guided explanations and instructions.
1 July 2026
Unprompted review
Dwayne was super helpful
Dwayne was super helpful. He detailed all the terms and conditions for my loan. He customized 3 times in the call and made every effort to get it approved in the same call...
1 July 2026
Unprompted review
Excellent experiences con vanessa
1 July 2026
Unprompted review
The DCU representative was very helpful
The DCU representative was very patient with me and explained the process clearly.
1 July 2026
Unprompted review
If I could give 6 stars I would!
Anyone and everyone with whom I had the pleasure to deal were the most kind, courteous, competent, and knowledgeable people. This was a 6 Star experience actually. Thanks to Julie, Joe, and Sanja (sorry if I misspelled). You were all amazing human beings!
30 June 2026
Unprompted review
Adam Zoldak - Leominster Branch
Adam Zoldak and his team were very helpful and supportive in assisting me and my family.
30 June 2026
Unprompted review
The executive is so nice to resolve my…
The executive is so nice to resolve my queries
In
1 July 2026
Unprompted review
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