Daylesford Organic Reviews 1,877

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,129 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as delicious, high-quality, and effective, with many appreciating the organic and wholesome ingredients. People also consistently praise the delivery service for being fast, well-packaged, and arriving in perfect condition, often with items kept fresh. The overall service is frequently highlighted as outstanding, making the ordering process easy and pleasant. However, some customers also noted issues with their orders. A few people experienced delayed deliveries or had their orders arrive on a different day than expected. There were also occasional concerns about damaged items upon arrival, such as ripped labels or broken products, and some found the amount of packaging to be excessive.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the excellent quality of items,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of food products,... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising fast and reliable... See more

Order

People report ambiguous experiences with order. While some customers found the website easy for ordering and... See more

Service

Customers generally had positive experiences with service, often praising the care and attention to detail,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable. They arrived in perfect condition with cool bags to keep them fresh. I wou... See more

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

After an absolute faff trying to track my parcels, using Daylesford and DPD I got my order as expected. The packaging the products are a pure delight. I was a bit concerned with use by dates but t... See more

Rated 5 out of 5 stars

My purchase was a gift (unfortunately - my fault - I managed to put the account in the donee's name). The recipients were absolutely delighted with the hamper, which was the most perfectly suited for... See more


Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Rose diffuser oil

Great product and excellent service from the online site. The Reed diffuser oil was delivered quickly and very well wrapped.

13 April 2026
Rated 3 out of 5 stars

The delivery was late so had to buy…

The delivery was late so had to buy additional product from another shop and the packaging comes with far too much shredded paper to pad out / protect the items shipped. I'm not sure what I am meant to do with all of that as if you stick it in your recycling it will blow around the neighbourhood

5 April 2026
Rated 3 out of 5 stars

Lovely produce

Took a very long time for my order to come, but they did tell me there had been a transport problem over Easter so I was grateful for this. Im very happy with my pumpkin bread. A slice in my bag makes a great snack when Im out and about.

30 March 2026
Rated 3 out of 5 stars

Disappointed tea for two

My wife and I visited on Friday 17th and ordered tea for two. We asked for white sugar and was told only brown sugar and sweeteners were available. When my wife asked Daylsford’s website why there was no white sugar available the reply was
White sugar was not organic. This is incorrect. White granulated sugar can be certified organic, organic white sugar is derived from sugarcane or sugar beets grown without synthetic pesticides, fertilisers, or GMOs. It is refined without bone char or harsh chemical bleaching agents, often appearing less ‘pure white’ than conventional, highly processed white sugar.

17 April 2026
Unprompted review
Rated 2 out of 5 stars

Poor service

Delivery of my purchase was delayed by a day , there was no notification from Daylesford. I had to contact customer services and the attitude from the person I spoke to was not what I expected. DPD never contacted me when the parcel was delivered as I wasn’t at home and was left at the doorstep in full view. Don’t think Carol Bamford would be too impressed.

1 April 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello,

Thank you for your review. 
We are sorry to hear that you were disappointed with the customer service. 
If you wish to discuss this further with a member of the guest services team, please do contact them on 01608 692871 or via email on guest.services@daylesford.com and we would be delighted to assist. 
We do hope that this can be rectified and you continue to shop with us.

Rated 4 out of 5 stars

Better service online than in store

This is a mixed bag as online the service is great delivery on time reallt prompt. In store remains a lot to be desired unfortunately , staff lack the product info and often come up short which is what it is . I dont think they are hiring the best possible staff and with the high turnover i dont think they do enough to convince good people to stay

11 March 2026
Unprompted review

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