The chairs a gorgeous and perfect for my dinning room. They took a bit of time to get to me(I didn’t read the fine print in detail before purchasing).. and setting them up quite un pleasant, especial... See more
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850 Sherman Ave, 08110, Pennsauken, United States

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Amazing customer service. Fast delivery love my chairs exactly what I was hoping for

Reply from DAYALANE
Unfortunately, my experience with the customer service at this store was very disappointing.

Reply from DAYALANE
We ordered dining table and unfortunately I believe due to delivery/shipping company, the table had minor scratches.
Dayalane customer service was extremely receptive and offered multiple options to resolve the situation.

Reply from DAYALANE
I am amending my review for Dayalane. Well, it was frustrating that there is not a live person to talk to, they went above and beyond to rectify my situation. I did not get proper tools to put the chair together, which made the chair useless. But they were very quick and making sure I received a new chair.

Reply from DAYALANE
Quick and best customer service. The delivery partner missed my item but DAYALANE helped and escalated it and fulfil the order anyhow. Definitely recommend them 10/10

Reply from DAYALANE
I have been trying to get help with returning items and getting a refund. When I came customer service they say they will email support@DAYALANE and I have already done that. I’ve gone back and forth with emails for a week. Every time they reply they are not addressing the issue. When I asked to speak to a supervisor, I was told that everyone in any support/customer service is only reachable by email. Emails are only replied to late at night during non business hours and then I have to wait until the next night for replies from which the replies appear that they are not reading my email to them. There has been a very frustrating experience.

Reply from DAYALANE

Reply from DAYALANE
We love the dining room set and fantastic customer service! Sent a replacement when something didn’t perform as expected.

Reply from DAYALANE
The convenience of buy now and pay later option.
Delivery timing. I have yet to put the chairs together so I cannot give a rating on the quality of the product today.

Reply from DAYALANE
Great products and service.
You can TOTALLY TRUST this company.
My family has been buying from them for years and ALWAYS checks out their products FIRST when wanting to purchase something.
I highly recommend them.

Reply from DAYALANE
I am extremely disappointed with my experience with Dayalane. The table I received arrived with very poor quality and incomplete printing/finishing, which was not noticeable until after I had already hired and paid an installer for the setup.
After installation, I discovered the defects and immediately contacted customer service. While they agreed to send a replacement table, I was then forced to hire and pay an installer a second time just to install the replacement.
This situation caused unnecessary stress, delays, and additional expenses that should not have been my responsibility. For the price paid, I expected significantly better quality control and customer support. Unfortunately, this experience has been very frustrating and disappointing.

Reply from DAYALANE
Product was as described and high quality. Asembly was easy. Delivery was fast and well packaged . Customer service was excellent

Reply from DAYALANE
Quick delivery and packaging excellent! We love the sofa and you couldn’t beat the price.

Reply from DAYALANE
Very nice entryway table very well built and looks great. You wouldn’t be disappointed. Excellent customer service.

Reply from DAYALANE
The chairs a gorgeous and perfect for my dinning room. They took a bit of time to get to me(I didn’t read the fine print in detail before purchasing).. and setting them up quite un pleasant, especially on my fingers. Everything else including the customer service was amazing and helpful.

Reply from DAYALANE
UPDATED review : Only received the glass top to the cofffee table. Reached out to customer service and at first it took awhile to respond - i left a negative review and then i got quick responses from support. They worked with me and sent another pair of legs. The item is sturdy- but the legs are cheaper feeling / looking than expected for price. They did provide a small $30 discount for the troubles. I personally don’t think i will purchase again due to quality of the legs but it is a beautiful table and built well besides the cheap plywood they cover in vinyl for the legs. It’s was already starting to warp when i opened the box. I would tell my friends to purchase if you want the look of upscale furniture but ok with IKEA quality.

Reply from DAYALANE
I really like the dining chairs I purchased. I need to order two more when my budget permits to add to my dining area.

Reply from DAYALANE
Great shipping! Quality of the bench exceeded my expectations. It has a rich feel. Easy to assemble. A purchase I do not regret.

Reply from DAYALANE
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