DAY ET Reviews 284

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Super light little occasional polyester summer cross body for when you need a hands free day out small bag just for phone, keys, sunglasses, card/cash.

Company replied

Rated 3 out of 5 stars

Gwyneth bag is great quality - but it arrived too late for my holiday and I wanted to return it - Beware if purchasing from UK as there is a cost of £20 to return, so in the end I decided to keep it a... See more

Company replied

Rated 4 out of 5 stars

My order was quickly processed and received within the time frame their site showed. Bags are looking good. The Gwyneth bag was exactly what I needed. The parcel arrived with preprinted return labels... See more

Company replied

Rated 4 out of 5 stars

Really pleased with my bag quality product however I was totally stung on extortionate postage of £12.50 which wasn’t even next day !! It took my money before I even saw the expense of it wouldn’t hav... See more

Company replied

Company details

  1. Bag Shop

Written by the company

DAY ET, founded in 2018, is a Copenhagen-based design brand that elevates the everyday life of people on the move and celebrates the spirit of travel. Combining timeless Scandinavian design with a playful approach and attention to detail, DAY ET creates products that blend functionality with effortless style – from bags and suitcases to travel accessories and jewellery boxes.


Contact info

4.1

Great

TrustScore 4 out of 5

284 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Super light little occasional crossbody bag…

Super light little occasional polyester summer cross body for when you need a hands free day out small bag just for phone, keys, sunglasses, card/cash.

16 March 2026
Unprompted review
DAY ET logo

Reply from DAY ET

Dear Susie

Thank you so much for your review!

We’re delighted to hear that the bag is working perfectly for those light, hands-free days out.

Thank you for taking the time to share your experience – it truly means a lot to us.

Kind regards,
DAY ET

Rated 3 out of 5 stars

Beware cost of returns if buying from UK

Gwyneth bag is great quality - but it arrived too late for my holiday and I wanted to return it - Beware if purchasing from UK as there is a cost of £20 to return, so in the end I decided to keep it as not worth it for a £50 bag. I'd buy DAY products again but not online due to difficulty / expense of returns from UK.

3 March 2026
Unprompted review
DAY ET logo

Reply from DAY ET

Dear Heather,

Thank you for taking the time to share your experience with us. We’re happy to hear that you like the Gweneth bag.

We’re very sorry that it didn’t arrive in time for your holiday. Sometimes customs clearance can take longer than expected. As orders are shipped from Denmark, returns from the UK unfortunately involve international shipping and additional customs costs after the UK left the EU, which is why the return cost is £20.

If you are based in the UK, we recommend purchasing from one of our local retailers to avoid these additional costs.

You are always very welcome to contact us at hello@day-et.com – we’re happy to help provide an overview of UK retailers or assist with any questions.

Thank you again for your feedback and for supporting DAY ET.

Best regards,
DAY ET

Rated 4 out of 5 stars

Really pleased with my bag quality…

Really pleased with my bag quality product however I was totally stung on extortionate postage of £12.50 which wasn’t even next day !! It took my money before I even saw the expense of it wouldn’t have bought it with the postage at that price !!!

6 February 2026
Unprompted review
DAY ET logo

Reply from DAY ET

Dear Sarah,

Thank you very much for your review.

We’re so pleased to hear that you’re happy with the quality of your new bag.

We’re sorry that the shipping cost came as a disappointment. The delivery fee is shown at checkout before payment, and as all orders are shipped from Denmark, UK deliveries are international. Therefore, next-day delivery is unfortunately not possible, and the £12 reflects international handling and shipping costs.

We truly appreciate your feedback and hope you continue to enjoy your bag.

Best regards,
DAY ET

Rated 4 out of 5 stars

Satisfied first order…

My order was quickly processed and received within the time frame their site showed. Bags are looking good. The Gwyneth bag was exactly what I needed. The parcel arrived with preprinted return labels and instructions. Their online order page could use several improvements. You need more pictures of the products for a more informed and less frustrating shopping experience.

14 January 2026
Unprompted review
DAY ET logo

Reply from DAY ET

Dear JavaMama

Thank you for taking the time to share your experience with us.

We’re very happy to hear that your order was processed quickly, arrived on time, and that the bags — especially the Gweneth bag — were exactly what you needed.

We truly appreciate your honest feedback regarding our online product presentation. Improving our product images and overall shopping experience is something we continuously work on, and your input is very valuable to us.

Thank you again for shopping with us. We hope to welcome you back soon.

Best regards,
DAY ET

Rated 1 out of 5 stars

Non profesional customer service

I ordered a bag for my daughter for Christmas. The description was misleading and the bag was too big. No assistance to know how to return the product that we finely had to send to our own expense. The bag has been sent back the 2d of January and we still haven't received the refund despite of a reminder email the 31st of January and the assurance that it should be proceeded within 2 or 3 business day. We are now the 10th of February. Purchase has been done the 17th of December

17 December 2024
Unprompted review
DAY ET logo

Reply from DAY ET

Dear C M,

Firstly, we want to sincerely apologize for the inconvenience you've experienced. We're really sorry for the challenges you faced during the return process.

We've looked into your case and it appears there was an error with the processing of your refund after it was initiated. I want to assure you that we have resolved the issue and your refund has successfully been processed today. You should see the amount reflected in your account shortly.

We value your feedback and are taking steps to ensure that our service and descriptions are clearer in the future to enhance our customer experience.

If there’s anything more we can do for you, or any further assistance you require, please do not hesitate to contact us directly.

Best regards,
Day Et

Rated 1 out of 5 stars

The bags are lovely but the customer…

The bags are lovely but the customer service is horrible, the bags have the incorrect sizes listed on their website, off by over 15cm. I have been trying to return it for over 2 weeks and still struggling to just get a return label, my frustration is SO HIGH and I don't understand why it is impossible to reach a human being for so long.

21 January 2025
Unprompted review
DAY ET logo

Reply from DAY ET

Dear Amanda,

We're truly sorry to hear about your frustration with our customer service and the incorrect sizing information on the website. This is absolutely not the experience we want you to have.

We understand how important it is to resolve issues quickly and smoothly, and we regret that we fell short in your case. The recent sale has brought an unusually high volume of inquiries, and while we're doing our best to assist everyone as quickly as possible, we understand this should not have been a problem for you.

Our customer service team has reached out to you to help finalize your return and ensure the issue is resolved to your satisfaction.

We truly value your support and hope you’ll give us another chance in the future to show you the quality and service we strive to deliver.

Best regards,
Day Et

Rated 1 out of 5 stars

Very poor quality not worth theMoney

Very poor quality on one particular style I bought two of. Both had been incorrectly sewn and the straps frayed on both after a few uses!!
Would not buy again customer service terrible to
Absolutely not worth the money

4 September 2024
Unprompted review
DAY ET logo

Reply from DAY ET

Dear Natalie,

Thank you for sharing your feedback with us. We are truly sorry to hear about your experience, and we completely understand how frustrating it must have been to encounter issues with your bags.

As we discussed, it seems the items are from a very old collection that we no longer carry or recognize in our current range. Furthermore, since the purchase wasn’t made directly through us, it unfortunately limits the assistance we can provide. Had they been purchased from our store, we would have been able to offer more support and explore other solutions.

We truly wish we could do more in this case. If there’s anything else we can help you with, or if you have any questions, please feel free to reach out. We value your feedback and will pass it along.

Best regards,
Day Et

Rated 1 out of 5 stars

£12 for postage! Beware.

£12 for postage! Really? Didn't place my order. Will shop elsewhere. Shame...

28 March 2024
Unprompted review
DAY ET logo

Reply from DAY ET

Hi Kim,

We are really sorry to hear you weren't happy with your experience at our shop. The shipping cost is around what you'd expect when buying from a Danish brand outside of the EU. However, we are looking into ways to bring those costs down in the future.

Hope to see you again and have a great day!

Best regards,
Day Et

Rated 4 out of 5 stars

first time buying from DAY ET

first time buying from DAY ET. I got a black leather coat. However, its way too shiny, in the image with the model it looked less shiny. The quality is great. Strong leather smell, i hope it goes away with time because its a bit too intense. But nice experience over all.

23 March 2024
Unprompted review
DAY ET logo

Reply from DAY ET

Hi Cynthia,

You must be mistaking us for DAY Birger et Mikkelsen, as we do not sell clothes in our shop. If you're looking for a stylish bag to go along with your new coat, you can check us out at www.day-et.com.

Have a great day!

Best regards,
Day Et

Rated 1 out of 5 stars

Delivery takes ages

Delivery takes ages! Not the 4-7 days that it says on the website. I placed an order over a week ago now and it hasn’t even arrived in the UK yet. The timeframe wouldn’t be an issue if the delivery wasn’t SO expensive! If you pay that much for delivery, it should be a speedy service!

19 March 2024
Unprompted review
DAY ET logo

Reply from DAY ET

Dear Laura,

We're so sorry to hear that you haven't received your parcel yet! If you haven't already done so, please write to our customer service at hello@day-et.com and we'll look into the whereabouts of your parcel right away.

We look forward to hearing from you, so that you hopefully have a better experience purchasing with us.

Best regards,
DAY ET

Rated 5 out of 5 stars

Excellent choice ✨✨✨

18 February 2024
Unprompted review
DAY ET logo

Reply from DAY ET

Dear Panagiota

Thank you so much for taking the time to write such a great review! We're really happy that you had a great experience with us ❤️

We hope to see you again!

Bets regards,
DAY ET

Rated 3 out of 5 stars

I did not receive my whole purchase

I did not receive my whole purchase. I hope my other bag arrives too.

12 January 2024
Unprompted review
DAY ET logo

Reply from DAY ET

Hi there,

We're sorry to hear that you haven't received your whole parcel yet! If you haven't already done so, please write to our customer service at hello@day-et.com and we'll look into the whereabouts of your parcel right away.

We look forward to hearing from you, so that you hopefully have a better experience with your purchase with us.

Best regards,
DAY ET

Rated 5 out of 5 stars

Love your bags but your customer…

Love your bags but your customer service rocks as well

6 December 2023
Unprompted review
DAY ET logo

Reply from DAY ET

Dear V,

Thank you so much for taking the time to write such a great review! We're thrilled that you found both our customer service and your shopping experience great ❤️

We hope to see you again!

Best regards,
DAY ET

Rated 5 out of 5 stars

Great experience

Great experience! OK, I had a problem with the order because it did not arrive on time, I suggest removing the information about the shipping time, which is misleading and leads to unnecessary problems and stress. Also, great customer service, easy to reach and quick to respond. The product is great and solid, my wife is delighted. I can recommend it as a gift for any occasion for women of all ages, from your grandmother to your daughter.

24 August 2023
Unprompted review
DAY ET logo

Reply from DAY ET

Hi Artur

Thank you so much for your five-star rating and recommendation!

We're very sorry that your order was delayed and will take your feedback into consideration. However, we're equally as happy that it didn't have too much of an impact on your experience of us as a whole.

We hope to see you on the webshop again.

Have a great day!

Best,
Day Et

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! The bag looks fab and I couldn’t be happier really. Everything feels super high end, especially the zippers. The material is soft and seems sturdy! Definitely recommended and I’ll certainly buy again!

19 February 2023
Unprompted review
DAY ET logo

Reply from DAY ET

Dear Marta,

We appreciate you so much - thank you!
We hope to see you on the webshop again 🙏🏼

Best,
DAY ET

Rated 5 out of 5 stars

Love this bag

Love this bag. Great quality, very roomy and love the side pockets. Handles perfect length.

29 January 2023
Unprompted review
DAY ET logo

Reply from DAY ET

Dear Christa,

Thank you so much for letting us know - we are happy to hear 🙏🏼

Best,
DAY ET

Rated 5 out of 5 stars

Repeat purchases

This is not the first time I have bought a bag from DAY ET -- good quality and design, reasonable prices, swift delivery. I will come again (but it will be a little while, the bags are sturdy and last well...)!

13 January 2023
Unprompted review
DAY ET logo

Reply from DAY ET

Dear Angelika,

Thank you so much for your review 😊 It makes so so happy!

Wish you a lovely day.

Best,
DAY ET

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