Davidjones Reviews 

Took days to get my money back after a problem with their online system which automatically cancelled my order not a good impression on a first time customer
and guarantee it will be my last.

Non existent customer service. On hold for literally hours. Appalling! I purchased online due to Covid and the goods are faulty. I simply want advice as to warranty process. No help whatsoever. I will never shop with David Jones online.

I purchased a egift card and called in regards to it. The customer service lady on the phone was so rude. Not polite or helpful but had attitude. "so what is the problem with it she said". I am sorry but such a big brand it is and there staff is zero helpful.

The worst online purchasing experience i've ever had. 5 times my orders have been cancelled. One time they sent me a $5 lip balm instead of my $350 purchase, and most recently they left a security tag on my quilt cover. Customer service is abysmal and have ignored most of my emails.

Rude and unprofessional costumer service ,I placed order they canceled it after two days then I called they told me they fixed the issue and I can order it again , I ordered it again and my order got canceled again ,I contacted them through live chat ,he got my details and left the chat ,can’t believe it , so unprofessional

Totally disappointed as I expected more attention on packing and dispatch.

I purchased one dinner set online and the first that it arrived, I noticed one bowl was broken. However I have tried to exchange just the bowl as they sell single items, I have been told that I couldn’t do it as I bought in a set.
So I went to store and I got a refund, and decided to buy again as I couldn’t imagine that it will happen one more time.
Yesterday the dinner set arrived and this time two bowls were broken, I don’t what is happening with David Jones I expected more.
I don’t know what to do as I don’t wanna take the whole set again to store. I just wanna exchange my broken bowls. Is that so hard?

My Mother and I went shopping at David Jones in the city. We tried purchasing a dress in the designer department. Where I believe the manager of that department is Roula. May I just say that she is the rudest person we have ever come across. Incompetent and lazy. She Doesn’t know how to order or use seek and secure. Refused to help us as it was really busy in the store that day. Rudely ordered her staff members to order the dress for us and said it’s easier if you do it because I’m busy! as she was more interested in helping another customer When we were being helped by her first. Was told by her that the dress can be ordered! then was told it’s not available and basically got told to purchase elsewhere.

Luckily her staff member called another store for us and we ordered the dress over the phone.
As a manager I believe you should know all of your companies services, how to use those services and offer all alternatives to solve the issue.

This floor manager Has been heard talking about how certain brands don’t suit or fit (fat) people.
She is rude to her staff and as we were told by multiple staff members, she’s never on the floor to help her colleagues. Shops while she’s working and not only that upsets her staff members. I have personally seen them cry because of her tone and unwillingness to help and support her team. We are regular customer who shops at DJ’s and found out that the blonde girl who served us in the end had resigned because of the unfair treatment from her. This Manager should not be allowed to get away with this behaviour or needs to be Re-educated. Overall I’m not happy with the service and management team thanks.

I received a online purchase of a coffee machine back in 26th January 2021
Order Date: 26 Jan 2021
Unit did not work correctly contacted manufacture which tried basic troubleshootiing but advised to return to store for refund/replacmenent.
returned unit to david jones malvern, and its been nearly 6 months since i lodged a fault with the manufacturer.
David jones refused my ACCC rights to a refund/replacment esp since the repair was not able to be done in a reasonable amount of time. Rang DJ support Rachel refused saying its covid repairs take as long as they take when i tried to explain that sorry no the consumer can now insist on a replacment/refund she hung up on me.

At Robina a visiting consultant from Joe Black went above and beyond to help my husband find trousers and jacket for a special event. Unfortunately the jackets were not in his size so she asked “Patrick” to source one at a different store. He was not very happy but found one at Pacific Fair and wanted us to buy it from him and then go pick it up. My husband said he wanted to try it on first and Patrick got all shades of snotty and rude. We bought the trousers which we were told there was a further discount on, which we didn’t get, and Patrick almost through the bag at my husband who was quite surprised by Patrick’s reaction. Not a good advertisement for customer service David Jones!!

Woeful communication service, nobody answers the phone. Waited on phone for 10 minutes and still waiting for someone to talk to me! Just wanted to check stock before visiting store at Pacific Fair. Smarten up DAVID JONES!

I always enjoy going to David Jones. Bought my airpods from there and a couple of electronics. The lady at David Jones Adelaide was very helpful with my return. Overall good experience

I had a terrible experience with David Jones when purchasing a coffee machine. A day after purchasing the machine, I received an email saying they were unable to fulfill my order.
I found out the price had been jacked up by $30. This is seriously disappointing from a customer and fair trading perspective. I've contacted the ACCC regarding this and will not be buying anything from David Jones ever again.

do you believe I have received a pair of boots I am going to wear tomorrow with totally two different colour, one white and one black.

Omg I have loved shopping with David jones for over 40 years. Their new phone communication system does my head in. I’m usually very patient. But I have to say David Jones bring back good old fashioned service.
You are missing out on a lot of sales.
Jennie Hughes

You can sometimes expect delivery delays during sales time, but don't blame Australia Post. When I saw my recent DJ order status advising that it was at dispatch i would reasonably read that as " got the stock but not yet sent". When i finally inquired i was told that the manufacturer was being asked to send.... please. My inquiry was given a number, and again no further correspondance. DJ business practices are shameful. I have purchased from far-flung overseas websites with no issues, but in trying to support a local business and buy Australian, we consumers are treated as fools. Sadly this is not the first time this has happened to me with DJ... its actually the 3rd time. I have lived in hope and taken the bait, so maybe they are right... i am a fool. NEVER AGAIN NOW.

Rudest careless Managers at Pacific Fair store ! You wonder , how much they get paid for such a job! Hardworking staff who seems to carry 3 jobs at ones has no help ! Filthy dirty fitting rooms , severely understaffed floor , messy counters filled with piles of inside out clothes doesn’t make it any better than a downtown Market....
Thumbs down DJ ,,, the name of iconic luxury department store is definitely the joke !

Lee at the Robina store was excellent. I had trouble using the website so he took great care to help me buy an item that was in Robina but not in Sydney where I lived and mailed it to me. First rate friendly efficient customer service.

I love doing my homewares shopping here, but there prices are a bit expensive. Maybe consider price matching with others such as the good guys to draw in more customers

The worst telephone customer service experience ever, (except for Dean, the last person to answer my call). Worse than Telstra, Optus and any utility company I have had to deal with. Liz the 'virtual assistant' does not work and serves no benefit to David Jones. I would think that David Jones would be smarter than this considering that face to face retail is dying and more and more people are shifting to buying online. Such a shame, they were once upon a time a reliable department store.

I ordered a Michael Kors bag last year and it never came. Never ordering anything from David Jones again