Davidjones Reviews 

Just had first class customer service with 2 ladies at Anthea Crawford.
I could not have recieved better help if Id paid for it.
Thank you ladies.
Sooo enjoyable.
I'll be back!!

Purchased a pan at DJ Wellington before it closed, was charged incorrectly, took it back for refund where I was assured it was processed and was charged a second time at correct price. 2 months + no refund and a pan I have paid for twice, completed impossible to complain in NZ. Never trust DJ!

I want to pass on a commendation for Mandy in Customer Services at David Jones Doncaster store. What a patient, helpful and pleasant lady she is! My thanks to Mandy for assisting with my enquiry today. She was an absolute delight.

Parramatta DJ. Staff accused me of returning a poor quality item. Despite me returning a brand new top with tags and receipt and original untouched DJ bag. What gobsmacked me is that the top is designed to be sheer and the staff was so rude and blunt to accuse a customer of something they have not done. If she walked to the shelf and compared it to the same item, her brain would have realised her incompetence. Appalling behaviour. Just horrible. KMART, TARGET, MYER and even Best and less offered superior customer service to me on the same day.

I found my online experience excellent.Well packed fragile goods.Deliverred fast

I would give David Jones less than one star if I could. They make promises but don't deliver on them - false and misleading. I am waiting for a winter item that no-one appears to be able to find. It is cold now, and I would like it or my money back. Instead I have been getting the cold shoulder. I wish I had seen these reviews first - I would never have shopped there.

Was excited to order new items for a work function. David Jones sent me the wrong top (someone else's order) and the customer service was terrible. Forced to wait for them to get their act together for the wrong item that I received. They would not send out what I had ordered, even though I have the order number etc, nor process a refund. Their team's response has been disappointing and slow

Be careful when buying a sleep maker mattress from David Jones, slept on ours for one night and hurts hips. Some stores have a try out policy, but not David Jones so have a $2700 mattress we can't sleep on. The David Jones sleep maker person said to go to Kmart or Target and buy a bed topper. Be careful where you buy.

I had purchased an item with a promo gift card, item had been ordered 2/02/2022 and delivered 7/02/2022. there was a gift card with a expiry after 1 month after the purchase which was 3/2/2022. what is going to happen to the days which the item was delayed for the delivery you should consider that in your promo expiry qq items are not shipped the same day so why aren't you considering the delivery delays in the expiry. very disappointing and not a good customer service my card was expired on 3/3 and they didn't even extend it for a day! ordno: 91523000

I ordered an item online that arrived damaged so I went to Macquarie Park David Jones to refund/exchange.

The staff who served me was inconsiderate and clueless on how to refund payment and was reluctant to assist me. So INCOMPETENT!

Also after the staff realised she processed the payment incorrectly she tried to blame me!
DJs would appreciate if you can train your staff to NOT blame your customer for not knowing how to refund payments!! APPALLING!!!!

Never experienced this at any retail store!!

Drove 2 hours to speak to someone in the Ella Bache section to be told there's no one who can help. I was treated like I was a nuisance. I bought two products and the girls didn't believe there was a bonus offer - I had to google it and show them on their website. Then I still didn't get the bonus offer, and the product they sold me was not the same as the tester they showed me - after they finally found one. They kept telling me they don't have testers. Won't go back.

GIFT WRAPPING OF ON LINE PURCHASES Recently bought two items for home delivery in NSW area, as we are presently living in the ~UK, two family members gifts both arrived with no gift wrapping for Christmas, of course refund given, but the disappointment for our children and partners, the Xmas day surprise is gone, not to be replaced, We all expect better from DJ

Was shopping at David Jones robina and the lady working there was extremely unfriendly and rude. Judgemental of me because my baby was crying.
Would not shop there again. A horrible experience

Earlier this year I had the pleasure of meeting Jen in the Accessories Dept of David Jones Southland. Through her assistance & patience answering my many & varied questions, I applied for a DJ Amex card. I have been using this card for 4 months now & love it!
Thank you Jen for all your knowledge & patience through the process. You are a remarkable sales person who goes above & beyond for the customer. I really appreciated all that you did. Keep up the great work & thank you again.

Surprisingly Good Express Delivery Experience

Sorry to hear all the other challenges noted here - I know the frustrations of having a bad customer experience :( I was hesitant to order online from David Jones but ended up having a fantastic experience. I ordered two pairs of men's runners via express delivery during lockdown and they were delivered within 24 hours! They were in perfect condition but sadly they weren't right for my partner, so I went into a physical store to return; it was seamless to get a refund.

David Jones Highpoint was one of the most toxic places that I’ve ever worked. Management had no integrity and broke just about every rule in the book in terms of leading by example. Bullies enabling bullies -name and shame I will- Nursel, Adelina, Leanne in customer service would screen every staff member at the door and try and intimidate all the staff. I felt so sorry for the poor kids that worked there. What a terrible introduction to a workplace. Where was their “Bullying and Harassment” policies? They all fed off each others negativity and it still amazes me that they got away with it for so long. They were a disappointment to the brand “David Jones”. I wish I had filed a report for bullying when I had the opportunity. What a disgrace. Now, as a manager myself I use them as the worst possible example of management and pride my self on being encouraging, supportive and kind to all of my team.

Discriminating against people who have not had a medical procedure won't do you any favours. You are a disgrace. We'll enjoy seeing you go bust. You're no better than the brownshirts back in the day. Karma

The store which discriminate against their customers is no longer my store

I always loved David Jones
Reminded me of John Lewis
But have had very bad experiences over covid period
Really bad customer service
Long delays in delivery
Had to pay for return postage
Some products were lost 😠
Closing their food hall on Bourke was not a good move for their brand
I think the key will be to improve their customer service it is currently appalling
Workers are untrained rude careless and not interested it will destroy their brand

Retail staff (mature women in black) chatted to each other whilst casting superior glances at customers. They are indifferent to customer queries. Surely they are being paid to provide customer service?