Davidjones Reviews 

Excellent customer service and swift online purchasing/ordering & delivery.

Placed an order for a King Sealy Mattress. They kept us in tow with updates.

Customer Service 10/10 - professional and prompt to sms's inquiries. Obliging with rescheduling delivery, they went above and beyond to move the delivery to a later date.

It was our first time shop for a bulk item, and from this experience, will not have any hesitations in the future for any other bulk items required.

Thanks DJ for the prompt, professional, assisting and hassle free customer service provided.

Highly recommended!

David Jones has lost its reputation and integrity. What was once my favourite store is now subservient to other big departments.
Burwood store is under renovations and is challenged of stock. What was the straw that broke the camels back is no children’s shoes or socks are being sold. One person on the children’s counter so need to frolick other counters to get served. The most experienced , long-standing staff have been either dispersed to other stores or terminated.
As the staff is reduced and dispersed to all counters, no one knows the stock because they come from other departments.
The underwear section was depleted of standard sizes. Eg: basic black stockings has multitudes of size mediums but the most common being tall was non existent.
Children’s basic Spencer’s have one or two sizes I’ve been several times and only have the same sizes. Can’t get older children sizes
I dislike shopping there as it’s lost all appeal and stock and staff that were there for many years have gone.
Stand alone store staff are picking up the slack where David Jones have dispensed of good long term staff.
Children’s shoes and basics like socks and underwear should be your bread and butter despite the condensation of your floors

Past 3-4 years I’m buying my sport-everyday shoes from Midas brand in David Jones Chatswood. I adore lady, her name is Hurry (hope spelling is right). Such a caring personality, she love the brand she's presenting, always trying to find some solutions for you, trying to find whatever you liked from other stores. Brand and David Jones can be more than proud to have such a representer. Thank you Hurry

Terrible customer service. You can hold on for over an hour to speak to someone and then they hang up

2nd time i've ordered from David Jones in a couple of months and there has been an issue with the order. First time they sent the completely wrong product, the second order the boots came scuffed up, used and scratched. I suspect this is because David Jones ship out floor stock.

Really disappointing - Won't be shopping with them again

I recently had a disappointing experience at the Wittner, David Jones store in Bondi Junction regarding a return. Upon attempting to return a pair of brand new sandals purchased from the Elizabeth Street DJ just two days prior, I was met with resistance from a staff member named Niaf (afternoon shift, young girl, no name tag, not sure of the spelling), due to the fact that she notice discolouration on the bottom of one of the heels. The other heel was spotless and it was obvious that the heels had not be worn. The one with the slight damage was the one that was obviously used for customers to try on. Despite the sandal showing slight signs of damage, which neither I nor the original salesperson noticed at the time of purchase, Niaf insisted that I return them to the original store in the city. This insistence, despite it being the same shop and department, was both inconvenient and unreasonable, especially given that I had proof of purchase. This encounter left me feeling frustrated and disappointed with the level of service provided. Very poor service.

If there was a half star rating I would struggle to feel this was a low enough score for the VERY VERY POOR level of customer service from David Jones. This company is very dodgy. I had my credit card details stolen through the David Jones platform and someone has made purchases online. When I reported this to them, they did absolutely nothing at all. The "customer service" from the David Jones head office were completely useless and rude. Be very careful shopping with the David Jones company online through their platform as they obviously keep customer details from purchases well after you have made them. The David Jones system is obviously flawed and they have a security issue. David Jones I will never purchase anything from you again, and I will be ensuring that EVERYONE I know hears about this terrible experience that I have had because of you. DO NOT SHOP AT DAVID JONES.

I was at Macquarie Shopping Centre, Waterloo Rd &, Herring Rd, North Ryde NSW 2113, today, as I had to browse for a luggage piece as my Delsey luggage bought earlier had a broken clasp which could not be fixed.
I was attended to by Sadaf at the customer service, I have to say she is a good will ambassador for DJ.
Sadaf's communication skills, patience, tenacity, adaptability and resourcefulness are exemplary.
Well done and thank you Sadaf. All the best.

I have been trying to contact customer service relentlessly, I’m currently waiting for over half an hours there online chat is off line this is an under performing company

David Jones is pathetic you cannot even speak to a human being how can you consider yourself a high end department store when you dont have any customer service, the people who serve you dont even know the products, they give you a used plastic bag, when you try and call you get a robot who asks you where you want to be connected and has no recognition, the products that they sell ie clothing brands are rubbish and above all when you call you get transferred from one area to another or you wait for hours sorry my rating would be -100 very bad not even third world countries provide this type of service I am going to try and avoid David Jones as much as possible

David Jones Elizabeth St two days ago, on the 23rd. Looking for hummus I found 4 (over 5 !) cans with expiry date on Dec 14th !!! I had a look at other cans/bottles/packs of other products, found again 5 or 6 with expiry date mid December.
Is that David Jones standards ???

Ordered a Chanel perfume only for it to arrive without plastic cellophane and nail marks on the box, the perfume it’s self had finger prints on it already and looks like it had been already sprayed. Totally disgusted as I bought this obviously with the assumption that it is brand new since David Jones isn’t a charity shop, god they won’t even give you samples! Can’t return it now since it didn’t even come with a plastic seal and that I live 6 hours away from the CBD.

What on earth is the point of a returns policy if the company won’t even abide by it? All Chanel stock that they carry has had some inconsistency, you’re better off going to the source CHANEL!

If I could leave zero stars I would. I ordered a Dyson hairdryer on the 17 th of November which still hasn’t arrived. The live chat is just sending text messages which take 24 to 48 hours to get a very generic unhelpful response. Very frustrating and disappointing

I introduced myself to the loveliest young woman in your homewears I introduced myself to the loveliest yong women in the homewears department. She was not only friendly and honest but had an element of secrecy which made me call my wife and say we are buying all the appliances from David Jones. I didn’t see her name badge but when I introduced myself I’m sure she said Shona or Sherona.

David Jones Burwood such a great experience with Jasmine from the makeup and eyelashes on Saturday the 25th of November. Outstanding, thank you so much Jasmine.

I made a special trip to purchase Giorgio Armani face foundation to be served by a lady that was not interested at all in my request just telling me the lady that usually works in this department is away and gave me two samples that she thought might work , no colour match . I asked could she look on the computer what I had previously brought to be told no she doesn’t have access.
So disappointed with the customer service and I will not be returning to David Jones to make my purchase but will go online ( adore) as I will get more help then received in store .

It's a really nice fancy departmental store, with most of what you need. Many big international brands through to local designer brands, can be found here. The food hall is large and vast, with many eateries also housing themselves here. The entire mall is connected underground to Westfield side of things, through to the train station.

They do run promotions from time to time, so do look out for those newsletters.

That said, it's more a generic place if you're looking for things, like how a departmental store is supposed to be. If you already know what you're looking for, I'll suggest you go directly to the specialty brand stores elsewhere instead of coming here.

Online Shopping Experience:

It has gone beyond and above with beautiful gift wrap fast express delivery.

I love David Jones!
Superior store and service at all times.
Online shopping service is excellent too.

I purchased Lancome products at David Jones Online as a part of the free gift promotion. I did not receive the advertised free gift. When I enquired I was told they'd run out. Apparently, it was my bad luck. Despite this, I continued to receive advertisements offering the same free gift package, the one they couldn't supply to me.

I paid an extra $15 for express delivery one week ago and am yet to receive my good or a refund. I am going around in circles with my next stop at Fair Trading. I would never purchase online from David Jones again. It is nothing short of a joke. I am still out of pocket $300!!!