David James Limited Reviews 

124
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of selling their car to be easy, straightforward, and hassle-free from start to finish. Reviewers frequently highlighted the professionalism, helpfulness, and polite nature of the staff, who kept them informed throughout the process. Many customers received competitive and fair prices for their vehicles, often better than other options, with prompt and quick payment upon collection. The overall user experience is consistently described as smooth, efficient, and stress-free, leading to high recommendations.

What people talk about most

Service

Clients share positive opinions on service, frequently describing it as smooth, hassle-free, and efficient... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, efficiency, and... See more

Price

Customers consistently note positive experiences with price, often receiving competitive and fair offers for... See more

Payment

People report positive experiences with payment, highlighting quick and efficient transactions. Customers... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing the process as smooth, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sold my Golf R through Kylan. Made the whole process easy and straightforward. Better offer than anywhere else. Jordon came down to check it thoroughly. Once he was happy the paperwork was sent a... See more

Rated 5 out of 5 stars

Just sold my Audi Rsq3 to David James. The whole process from first contact to receiving my payment was so smooth and stress free. I would particularly like to thank CJ for his professionalism from... See more

Rated 5 out of 5 stars

An absolute seamless, stress free reluctant sale of my beautiful BMW 135i msport! Kept me informed throughout the full process. Can not fault this company and if you fancy buying a stunning piece of m... See more

Rated 5 out of 5 stars

Had a brilliant experience selling my car through motorway to David James. CJ who dealt with the transaction was superb, very clear and responsive to any queries. Taylor who came to collect the ca... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Used Car Sales & Professional Vehicle Sourcing | Used Cars for sale in Newcastle Upon Tyne, Tyne and Wear


Contact info

4.8

Excellent

TrustScore 5 out of 5

124 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(124)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a brilliant experience

Had a brilliant experience selling my car through motorway to David James.
CJ who dealt with the transaction was superb, very clear and responsive to any queries.
Taylor who came to collect the car was very polite and made the process easy. Came across as respectful and trustworthy also making it a smooth transaction on the day.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Hi I have just bought a 335d bmw from…

Hi I have just bought a 335d bmw from David James.The car was as described it was in immaculate condition.I dealt with Robbie and the communication was outstanding.I went to pick the car up and all the paperwork was done for me.It was an amazing experience for me.Well done David James I would highly recommend this company.Many thanks

21 November 2025
Unprompted review
Rated 1 out of 5 stars

I sold my delightful BMW 330e (24…

I sold my delightful BMW 330e (24 plate) to David James on 15 October 2025. Both parties were very happy with the transaction, and I even left a glowing review shortly after the sale to express my satisfaction.
However, just a few hours after posting that review, I realised I had accidentally left behind an umbrella with great sentimental value inside the car. I immediately contacted the David James employee who handled the purchase to ask for assistance in retrieving it, only to be informed that the umbrella could not be found. This was deeply disappointing, as the umbrella had always remained in the car and could not realistically have been misplaced elsewhere.
This incident unfortunately cast a shadow over what had otherwise been a wonderful experience. Keeping someone else’s belongings, whether intentionally or through negligence, is unacceptable, and one would expect any reputable dealership’s ethics and conduct policies to address such matters thoroughly.
To make matters worse, after showing little interest in helping me recover my umbrella, the David James representative (whom I prefer not to name) later contacted me with a query about a supposedly missing car charger, an item I had already handed over to their driver at collection. This felt as though it was being raised merely to offset or “balance out” my report of the missing umbrella, which only added to my disappointment.

3 November 2025
Unprompted review
David James Limited logo

Reply from David James Limited

Thank you for taking the time to leave your review.

Having revisited this matter internally, we can confirm that when you contacted us about the umbrella, the team acted immediately. As we operate across multiple sites, the vehicle had already been moved to our preparation centre. The member of staff you dealt with personally contacted the team there and even attended the site himself to physically check the vehicle and preparation areas.

No umbrella was found at any stage.

We would never knowingly retain a customer’s personal belongings. Items left in vehicles are routinely set aside and owners are contacted so arrangements can be made for prompt return. An umbrella would, of course, have no relevance or value to our business, and had it been located it would have been returned to you immediately.

With regard to the charging cable query, this was a standard check during appraisal, as plug-in hybrid vehicles are expected to be supplied with their charging equipment. It was entirely procedural and unrelated to your report.

We are genuinely sorry this has detracted from what was otherwise a very positive transaction.

Rated 5 out of 5 stars

Seamless and stress free!

An absolute seamless, stress free reluctant sale of my beautiful BMW 135i msport! Kept me informed throughout the full process. Can not fault this company and if you fancy buying a stunning piece of machinery then head to David James ltd for your next car purchase 😀

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, sold my XC90 T8 and dealt with Kylan.

The communication was spot on, keeping me informed at all times and Jordan who collected the vehicle was brilliant.

I would highly recommend using David James against other routes to selling your car, a great price received and awesome service.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

We’ve just bought a BMW 128 TI from…

We’ve just bought a BMW 128 TI from David James. The guys especially Chris made it a great experience, knowledgeable, approachable and really helpful with absolutely no pressure.
This is the place for an exciting car.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING

My experience with David James , I dealt with Dave himself, my whole experience start to finish was outstanding and very professional. This is my first car buying experience from a dealership and it was a absolute pleasure from start to finish. Any concerns ,questions or worries I was put to ease and nothing was a problem to sort. Everything was dealt with quickly and efficiently I would highly recommend this company for its high standard of service and sales, extremely pleased with the whole car buying journey from this company start to finish i can not fault one single thing 💫

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Original review wasn’t meant for this company

Apologies - original review was for a different company.
Thank you for getting back to me straight away

18 June 2025
Unprompted review
David James Limited logo

Reply from David James Limited

Hi David

Thanks for the review, although we believe you may have got the wrong company.

We are a car dealership and service centre. We have 3 physical sites with 20 members of staff, and unfortunately, no trace of you as a customer which leads us to believe the review is in error.

We would appreciate if you could remove this or supply further information for us to investigate further.

Kind Regards

Rated 5 out of 5 stars

Excellent Service

I recently sold my car to David James Limited and couldn’t be happier with the experience. From the very first enquiry to the final handover, the service was outstanding. The team was professional, friendly, and made the whole process smooth and stress-free. They offered a fair price, were transparent throughout, and handled all the paperwork quickly and efficiently. It’s clear they genuinely care about providing top-quality customer service.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service – Thank You, Kylan!

I had such a fantastic experience with David James Limited, all thanks to Kylan. From the start, he was professional, considerate, and genuinely took the time to make sure I was comfortable with every step of the process. His communication was excellent—always quick to respond, clear, and helpful.

What really stood out was not just how good Kylan is at his job, but how friendly and easy he was to work with. He made the whole experience smooth, stress-free, and even enjoyable!

I honestly can’t recommend Kylan and David James Limited highly enough. A truly amazing service from a team that genuinely cares.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

Excellent professional service
Cannot fault them !
Sold my RS4 after my needs changed and they gave a good price and paid out exactly what and when they said they would.
Don’t bother with other ‘dealers ‘ if you have a quality vehicle these are the guys to deal with .
Special thanks to Kylan for researching the model properly rather than just going with a book value appreciate the extra effort .

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Very Professional

I bought my car from David James yesterday, and the whole process was very smooth and pleasant. Jack helped me, and he was extremely professional—he gave me plenty of time to look at the car, answered all my questions, and never pressured me into buying.

So far, I’m really happy with the car. If I notice any issues later, I’ll update my review, but I doubt I’ll need to. Highly recommend!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Just sold my Mercedes C-Class to David…

Just sold my Mercedes C-Class to David James Limited. Professional from the initial call to paying the deposit to secure the car on Day 1
Extremely good communication and professionalism from CJ throughout the process along with Ian who collected the car
Cant fault the service in anyway and would certainly use again

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Contacted David James through Facebook…

Contacted David James through Facebook to sell my car. I was dealing with Kylan who came back promptly with a great price straight away and no haggling.
Make the whole process very easy from start to finish and the money was in my bank before the car left the street.

Would love to buy a car from them in the future…..

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Biggest regret of my life

Less than 6 months after purchasing a £40k+ car from David James, I now have no car and am out of pocket a lot of money. The car reared two major faults in this short time and low mileage, david james could not diagnose the fault so it was sent to BMW which couldn't get the car seen for almost 3 weeks. 3 days later a quote of over 3.5k for a starting motor. Warranty is not worth the paper it is written on and won't cover the work. David James has provided very little support and rarely calls back when they state they will. No courtesy car from any party involved and it is coming to nearly 2 weeks in the garage with no progress. I have had to chase every party multiple times daily to communicate and make the decisions on how to proceed. I was told the car would be moved to another garage and repaired there so it would be covered, all of a sudden this wasn't going to happen any more and I have had very little communication from anyone. You don't expect a service like this for such an expensive car. The biggest regret I may ever have is purchasing a car from here. I suggest you avoid at all cost. No sympathy or care for the experience I am facing and it definitely seems like I am just an inconvenience to them.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Selling Experience

Recently sold my beloved BMW to David James Limited. Really pleasant guys to deal with, particularly CJ who was my point of contact. Good communications throughout the selling process and on the day of collection their driver arrived on time. After a quick inspection to check the car matched my description all transactions were completed instantly. Would not hesitate to do business with David James Limited again.

10 February 2025
Unprompted review

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