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Dart Armoury Reviews 596

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TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 573 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the responsive customer service, noting quick replies and efficient handling of issues, including replacements for lost or faulty items. Many also find the ordering process easy and the products themselves are often described as well-made, fun, and exceeding expectations, with some highlighting the realistic action features. However, some people mentioned significant issues with product quality, such as items breaking quickly, jamming, or not functioning as expected, leading to disappointment. Delivery times are a frequent concern, with many experiencing long waits, lost packages, or incorrect addresses, and some reviewers were dissatisfied with the lack of communication regarding shipping origins and delays. Additionally, there are mixed opinions on product descriptions and the consistency of item quality, with some receiving non-matching parts or items that differ from website descriptions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and functionality, with some customers praising... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising products as... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers reporting fast and quick delivery,... See more

Order

Customers had ambiguous experiences with order fulfillment, with some reviewers praising the quick and easy... See more

Customer service

Users describe positive interactions with customer service, often highlighting amazing, excellent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The original gun was "lost in post"... they responded by sending a replacement... The shotgun itself is well made & a fun item to shoot...

Rated 4 out of 5 stars

Items were delivered at the time and date promised. Both items exceeded expectations of what was expected. One downside, however, was the lack of assembly instructions. The instructions provided s... See more

Rated 3 out of 5 stars

Every single gun these guys sell is by a different company, so every single one has a completely different spectrum of how well made it is, how it functions. The Pump, the sawn-off shotguns and Lee... See more

Rated 5 out of 5 stars

Bought twice from these guys after visiting at Anime con in Manchester, cracking quality even in the hands of my austistic 12 year old Super fast delivery, well packaged Would definitely buy ag... See more

Company details

Written by the company

Dart Armoury is the world's largest retailer for authentic toy guns, fidget guns and prop weapons. Founded in 2021, we now operate globally to serve customers across Europe, North America and Oceania with fast and secure delivery. Our products stand-out for their realism and fun-factor. Using our tested 'recoil-shock' mechanism, we simulate real firearms with great accuracy, whilst keeping things safe by using bright colours and 'foam darts' only. You can find our pop-up shops across the UK, USA and EU at ComicCons year-round to come try our products in person.

After-Sales Support

Written by the company

We'll help you with your guns!
We have a long-standing commitment to support all customers with the products and help them in understanding their use and upgrades. We are the undisputed leader in toy guns and are experts in these products.

Contact info

3.7

Average

TrustScore 3.5 out of 5

596 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, really love the variety available.
Me and my partner are going to have so much fun with our purchase, extremely happy.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I had a bunch of trouble with site navagation and locking in the correct address for shipping, but all my problems got handled with a few emails.

Great service (do y'all even sleep?..) and my son's super happy with his new shotgun.

3 March 2026
Rated 1 out of 5 stars

My order 37900 never arrived

My order 37900 never arrived! I will be reporting this to my credit card company as fraud to get my money back if the package doesn’t arrive by end of next week. It was ordered on 5/19 and it’s now 6/12. This was for my grandson who is no very disappointed.

19 May 2026
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Reply from Dart Armoury

Hi Janice, could you please email us so we can help you resolve this? I don’t believe you’ve contacted us yet - please make sure to use the correct spelling of Armoury with a U! Thank you!

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