DarkinCloset Reviews 

644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the garments, noting that the unique pieces match the online photographs perfectly and feature clean, well-made stitching and details. Shoppers also highlight the exceptionally fast shipping speeds and helpful customer support, which consistently responds promptly to inquiries and ensures timely delivery for special events. However, some customers also noted minor issues regarding delivery delays, tracking updates taking extra time, or limited payment options available during checkout. A few reviewers experienced occasional frustrations concerning unexpected shipping expenses or small product defects like a loose button requiring minor repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and accurate... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with well-made... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping and prompt arrivals.... See more

Order

Reviewers highlight positive aspects of ordering, noting that items generally arrive quickly, look amazing,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were always available... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a customer since a few years now. I keep coming back beacause of the *great* designs, kind customer service, and the reliable and fast shippings abroad. Prices are not really low, considering that... See more

Rated 5 out of 5 stars

The delivery took some time, but the dress i ordered is a good quality and looks amazing. I was continuously informed about my order. Great customer service, would (probably will) order again.

Rated 5 out of 5 stars

Beautiful dress, well Made and gorgeous little details like soft lace and beautiful buttons. dark in closet sent it promptly- would recommend them 100%. The shipping was smooth, ups took a bit... See more

Rated 5 out of 5 stars

I was absolutely impressed by the quality of the items i received. This was my first time ordering from DarkinCloset and it’s safe to say that everything exceeded my expectations. The fabric is absolu... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(644)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and product

I saw this wonderful goth dress on TikTok and I immediately had to have it. I wanted it for months and finally I put the order in, their website was very helpful and instructive, the delivery process went smooth, and of course the product itself was indescribably breathtaking. Totally in love ❤️ 😍

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Beware

Beware. If you need to return the item that you bought on DarkinCloset website, they will give you a hard time. After countless emails back and forth they finally gave us the shipping address to ship the item back. Not only that we have to ship the item back to China and pay for the international shipping fee, which is $35 from the US for just a skirt, they also asked us to lie about the value of the item so that nobody has to pay the custom tax. Then once they received our item they won’t give us a full refund because they said their shipping fee was $24 instead of the $9.99 shipping fee that they already charged us. So they will deduct additional shipping fee out of the price that we paid for the item. Steer clear of this company! Plenty of other companies provide the same quality item that includes free shipping and return!

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

Very good quality product and friendly and helpful customer service; even though the skirt I ordered was initially out of stock, they emailed me shortly after I placed my order asking if I wanted a different size now or the one I ordered at a slightly later date; I chose the latter option and it arrived much sooner than expected; also the delivery tracking works well.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

They do not refund your money!!!!

I am really upset with this company! I advise everyone NOT to buy from them, I had ordered a rather expensive jacket, but they didn't have my size. But they would not return my money. They kept offering me "deals" on other items or store credit. I didn't want another item or store credit. Then they said they would refund it in 5 -7 business days. Didn't do that, either, and then never heard from them. I had to open a dispute with Paypal to finally get my money back. It took over a month! I do NOT recommend anyone purchase anything from this company!

9 September 2024
Unprompted review
Rated 5 out of 5 stars

The dress i ordered was STUNNING

The dress i ordered was STUNNING! Im 7 months pregnant and never thought I’d find a dress that would make me feel so good. The customer service was super attentive, and I got my package in maybe 4 days. Faster than Amazon. I also got a coupon code for an item that wasn’t in stock so I can pick out a new one. Overall very happy with my experience. I would recommend this store and I will buy from them again!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Stunning Jacket & Amazing Shopping Experience!

I recently purchased the Pentagramme Black Gothic Palace Style Long Jacket from Darkincloset, and I am absolutely thrilled with both the product and my shopping experience! The jacket itself is a perfect mix of elegance and gothic style, with high-quality fabric and exquisite detailing. It’s comfortable, drapes beautifully, and the pentagram accents add an extra touch of uniqueness that I love. It’s perfect for dressing up for events or just adding some dark sophistication to my daily wardrobe. I’ve received countless compliments already!

As for Darkincloset, I couldn’t be happier with their service. The website was easy to navigate, and I had no issues finding what I wanted. The checkout process was smooth, and I appreciated the clear communication throughout. My jacket arrived sooner than expected, and the packaging was excellent, ensuring the jacket arrived in perfect condition.

Overall, my experience was fantastic, and I would highly recommend Darkincloset to anyone looking for high-quality gothic fashion. I'll definitely be shopping here again!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I ordered the Devil Fashion Black Gothic Punk Asymmetric Military Jacket for Denver's Goth Prom. It arrived in time, fit perfectly, and looked great. I would order from DarkinCloset again.

16 June 2024
Unprompted review
Rated 1 out of 5 stars

Wouldn't refund for item they didn't send

Update to my previous review:
I had to open a Paypal dispute that escalated and was decided in my favor because the seller didn't even respond. So let that sink in, they told me they would refund me for the item that they never sent and then ghosted me. Luckily I paid with Paypal and got my money back. Please stay away from this shop, don't let the fake reviews and countless "influencer posts" fool you. They will take your money and then ignore you.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Exactly what I hoped for

The dress that I had ordered not only came in earlier then expected but was also really good quality. I'm usually a large and that is what I ordered but it is a little big in some places. I'd recommend going a size down as the dress is made of a stretch material

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Super customer service

Super customer service, fast reply and fast delivery. The dress I bought is nice quality and sit perfect. Maybe next time I buy more stuff. ฅ⁠^⁠•⁠ﻌ⁠•⁠^⁠ฅ

12 August 2024
Unprompted review

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