D'Angelico Guitars Reviews 

730
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, including guitars, accessories, and merchandise, often noting superior craftsmanship and value. Many people found the ordering process easy and efficient, with fast processing and quick delivery of their items. Reviewers frequently highlight the helpful and exemplary customer service, appreciating the personal communication and care shown by the company. However, some customers also noted occasional issues with shipping, including delays in receiving tracking information or packages arriving later than expected. A few other people also felt that customer service response times could be slow or unresponsive. Additionally, some reviewers mentioned minor product defects, such as bad frets, ill-fitting parts, or screws not properly installed.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and design of guitars, cases, and... See more

Quality

Customers consistently note positive experiences with quality, praising products like guitar cases, straps,... See more

Delivery service

People report positive experiences with delivery service, highlighting super fast delivery and quick... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting its ease and... See more

Customer service

Clients share positive opinions on customer service, with many praising the outstanding, prompt, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great ordering from D'Angelico direct. My only small gripe is the color choices of some other parts...like Scalini pickguards are limited. If D'A carried more colors, specifically pearled cream... See more

Rated 5 out of 5 stars

my first was a premier mini dc. arrived with some bad frets. your customer service department approved fret work by a good luthier in las vegas. love the result so much i picked up a premier bright... See more

Rated 5 out of 5 stars

Firstly, I love the Korean made guitars, especially my Excel SS. I own a nice Gibson 335, as well as other name guitars, and my D'Angelico is as sweet or better than the others. The staff who have hel... See more

Rated 5 out of 5 stars

I'm pleased with my order. It arrived well-packed and undamaged, and of course the quality is first-class. The only glitch was in the online ordering process itself. I attempted to purchase four of t... See more


Company details

  1. Music Store
  2. Hobby Store

Information provided by various external sources

D’Angelico Guitars is an American musical instrument manufacturer and guitar brand based in Manhattan, New York.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

730 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(730)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experience was great

Experience was great. I have owned one of your axes for a while and needed a shirt to rep the brand. Thanks!

13 September 2024
Rated 5 out of 5 stars

Love my EXL-1

After adjusting the neck and bridge, the guitar plays effortlessly, and sounds great. The finish and hardware are beautiful.

12 September 2024
Rated 5 out of 5 stars

I made a special trip out to Aspen…

I made a special trip out to Aspen Colorado location, and the store was closed, I then called and emailed the company and was able to get the item I wanted via mail and with all the help I needed. They were very helpful and I’m pleased with the hoodie I purchased.

28 August 2024
Rated 5 out of 5 stars

Great

Just right! Well made and well designed gig bag, came on time as promised. Always great products from D’Angelico!!

5 August 2024
Rated 2 out of 5 stars

While I was contacted

While I was contacted, considering the serious nature of the problem, the lack of a useful response was beyond disappointing. The fix for my new guitar will be out of my pocket, likely costly, time without my guitar. It was a neck/fret issue, which ultimately is a quality control issue.
More broadly, I LOVE the sound, playability, the vibe of the EXL 1 I purchased! I own 3 Gibson LP’s, 2 Fender Strats, a Tele, 2 Kiesel’s, 2 Steinberger’s, 2 Ibanez, a Martin, 2 Cordoba’s, an Epiphone Joe Pass, a Jackson Fusion, an early Charvel, but I wanted a more engaging Jazz archtop hollow body. This guitar has a fast neck, the spruce top gives a BEAUTIFUL sound! But the high open E buzzes to the point of being muted, and now it’s developing buzzes on the B and G string as well. Given this serious lack of QC, I can’t imagine ever buying another D’Angelico, sadly. I imagine I’ll have to trade this in on a guitar that I can actually play. How utterly disappointing. I’d hoped that D’Angelico would make it right, but they’ve left me to fend for myself, and I just bought it this year.

3 August 2024
Rated 5 out of 5 stars

I Was Treated Like I Was a Member of The TEAM

The guy at the Warehouse, was exceptional, informative and delivered a well-packed instrument.
UPS brought it home. The guitar was a B-stock that plays GREAT. You can tell that the quality and effort went into building this fine guitar. I now have a D'Angelico hat and tee-shirt to help spread the word. One day I hope to visit New York City and stop by the main headquarters just to say hello. I am a senior citizen that wants to learn some slow-Jazz and Blues. Thank You!

30 July 2024
Rated 5 out of 5 stars

Truss Rod Cover

I had ordered a gold skyscraper truss rod cover for my D'Angelico Semi Hollow Body Deluxe guitar. When it arrived I received a silver one instead. I notified the company by email and the very next day I received a response from the company with an apology and a promise to send the correct one. Three days later from across country I received the new one. Errors can happen but how they are handled makes all the difference. D'Angelicao went above and beyond in my book. Not only do they build a beautiful guitar, their service is great.

15 July 2024
Rated 5 out of 5 stars

All the "right stuff".

Since I recently purchase a N.O.S. EXCEL-1 Premier I decided to also buy a D'Angelico hard case and strap to go with it. I'm kinda weird in that way to have an item with all the accessories to be from the same company. What can I say, a beautiful guitar deserves the matching "bling".

6 July 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look