D'Angelico Guitars Reviews 

729
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and craftsmanship of the products, especially the guitars, noting their superb performance and beautiful design. Many consumers also highlight the efficient ordering process and fast delivery, often receiving their items quickly and well-packaged. Furthermore, people appreciate the company's customer service, describing it as excellent, helpful, and caring. However, some customers also noted issues with shipping, such as delayed updates or lack of tracking information. A few people experienced unresponsiveness from customer service regarding inquiries or problems with orders. Additionally, some reviewers mentioned minor product discrepancies like ill-fitting parts, limited color choices, or items arriving with small defects.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality of guitars, cases,... See more

Quality

Customers had positive experiences with quality, frequently praising the high quality of products like guitar... See more

Delivery service

People report positive experiences with delivery service, highlighting super fast delivery and quick... See more

Order

Users describe positive interactions with order, highlighting easy ordering processes and timely delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the outstanding, prompt, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Every team member I dealt with was friendly and professional. Shipping and processing were top notch. I am pleasantly surprised by the quality of the tailpiece. It would have been 5 stars but there is... See more

Rated 5 out of 5 stars

Always great ordering from D'Angelico direct. My only small gripe is the color choices of some other parts...like Scalini pickguards are limited. If D'A carried more colors, specifically pearled cream... See more

Rated 5 out of 5 stars

my first was a premier mini dc. arrived with some bad frets. your customer service department approved fret work by a good luthier in las vegas. love the result so much i picked up a premier bright... See more

Rated 5 out of 5 stars

Firstly, I love the Korean made guitars, especially my Excel SS. I own a nice Gibson 335, as well as other name guitars, and my D'Angelico is as sweet or better than the others. The staff who have hel... See more


Company details

  1. Music Store
  2. Hobby Store

Information provided by various external sources

D’Angelico Guitars is an American musical instrument manufacturer and guitar brand based in Manhattan, New York.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

729 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(729)

98 reviews in the last 12 months

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Rated 4 out of 5 stars

Good gig bag but not an informative site

The gig bag I bought is of good quality, but the company somehow didn't think to list its dimensions on their site. I had to ask around in forums to find out that there's only 1 pocket (more would've been nicer) and that it's a decently padded bag that fits my Deluxe DC well.

28 May 2024
Rated 5 out of 5 stars

Everything was great

Everything was great! Arrived fast. I really like the gig bag for my Bedford, fits perfectly and large side pocket for all stuff. And of course LOVE the guitar, amazing tine and playability. I am pleasantly surprised by the flexibility and range of tone. It’s take top spot as my main guitar and I rarely play others. It’s also beautiful and I get compliments all the time. Thank you!!

29 April 2024
Rated 5 out of 5 stars

If you’re wondering about the quality…

If you’re wondering about the quality of D’Angelico acoustic guitars I can report that my new Excel Gramercy A/E is a keeper. I only had to adjust the truss rod a tiny bit to get great, low, buzz free action. All solid wood construction, great sound both ways. Fit and finish is excellent. The neck shape is a better handful for me than my Taylor was. The narrow nut width is a big help to me. Also, it’s my first ever experience with Grover Imperials. Despite being a little gaudy, they are absolutely fantastic.
It was a totally successful experiment?

16 April 2024
Unprompted review
Rated 5 out of 5 stars

The DC Tour is a good buy

The DC Tour isn't perfect (the bridge on mine has to be super-low on the treble side to get the action right), but it's very good for what the guitar costs (I got a demo for $500 from Sweetwater). Love the Supro pickups; they're worth the price of admission.

24 March 2024
Rated 1 out of 5 stars

I will be twice thinking

I ordered 2 things with a promo code . I ordered them Separtly because YOUR website will not let you do it any other way ! Or be able go back and Fix It ! I E mailed and I asked why I am getting charged shipping on both of the items ? And was to it was Because I ordered them separtly ? Then they arrive in the same package ? What UP ?

8 March 2024
D'Angelico Guitars logo

Reply from D'Angelico Guitars

We're sorry you had difficulty using the promotional code. Most of our sales are only available to be used on one item at a time or on the total order based on the type of promotion that was offered. So unfortunately the system would not be able to automatically accept an order that breaks those terms. Separate shipping charges would automatically be applied on two separate orders. If the items were sent together, and the shipping weight was within the shipping limit for that shipping price, you will be refunded for the second shipping charge. Our team will look into this further and reach out with a resolution.

Rated 5 out of 5 stars

The folks over at D’Angelico were kind…

The folks over at D’Angelico were kind and knowledgeable. They helped me pick out a neat Pigtronix pedal that I’m super happy with. They were also both from Mississippi which was a really cool thing to stumble across on my trip to Aspen. Thanks for the help, y’all! 10/10 would recommend 💜

6 March 2024
Rated 2 out of 5 stars

Where's the customer service?

I called and left message regarding my purchase. No reply, nothing. I Still purchased my items despite, hoping they'll work. Poor attention to customer service, at least for this customer.

1 March 2024
D'Angelico Guitars logo

Reply from D'Angelico Guitars

Hey Orlando, our apologies for not seeing your call or message prior to this. I'm happy to get you connected with the right department. You can email jessica@bondaudio.com with your issue.

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