D'Angelico Guitars Reviews 

Great shopping experience because of the easy to use and navigate website. Great product selection. Timely shipping.

The pick guard doesn't fit can't get in touch with customer support.

I love the guitar. Everything about it is exactly what I wanted. There was only one problem. I purchased the Excel 16. The pick guard was not fitted very well and required several adjustments of the mounting bracket to fix the problem. On this model, the pickup is attached to the pick guard. When it arrived, the pickup was resting on the 6th string. Someone had placed a stack of foam backed adhesive tape under the pickup to pull it down but the tape had pulled loose. I think the people manufacturing the guitar did not want to take the time to adjust the bracket and mount the pick guard correctly. That should not happen on a guitar this expensive.

Well, the buying experience was a bit difficult since they use the SHOP app. I did not get tracking information. I struggled to find a way to contact customer service, and that is handled by a 3rd party as well. The first hard shell guitar case came broken But I must say that their customer service person did a great job and replaced the broken case right away.

DAngelico Excel B excellent tone and playability.

There's no link in your hamburger menu to your apparel or anything else. There's a guitars link, but I don't know if you sell anything else I want because I can't browse it.

Good, responsive and personal service. I had s problem and it was a person with name who helped me. He showed concern for my issue.

Product desired was in stock and shipped immediately.

First, it's next to impossible to actually speak to a customer service representative. They rarely respond to emails or the web page request. I ordered a truss rod cover online. It took three days to ship. They forgot to seal the envelope, so the item was lost in transit.. envelope arrived empty. It took another three days to ship the replacement.

While I was not happy that my tailpiece broke at the hinge, speed of service in getting a new was great. I replaced the old tailpiece, set it up, and am back up and running with minimal down time. Thanks.

Beautiful guitar and very happy with the purchase. I’m going to make some modifications but my questions regarding replacement parts and/or specific d’Angelico parts eg specs for upgrading were met with vague responses that didn’t help at all so I’ll be getting a luthier to assess what is required. Overall an enjoyable experience however.

The items arrived very quickly. I had a question about the order which was answered thoroughly and promptly.

Great sounding guitar. First one i received had a couple blemishes on the back. Took it back to Guitar Center ordered another and that on had fret buzz on the first fret of one of the strings to where it buzzed and muted the string at the same time. Loved the guitar but took it back.

Update: response to D'Angelico. The guitar that I'm talking about is the D'Angelico Premier Series Gramercy CS Cutaway Orchestra Acoustic-Electric Guitar Vintage Sunburst- Guitar Center exclusive. I ordered both in store from Guitar Center one i had sent to the store and the second one was sent to my house. It is great guitar sounds great and looks even better but just had those issues with it. I had been looking into buying since December 2024 I would still like one they sound and look great.

You won’t stop emailing me. Leave me alone.

Sent the wrong product. Can not get anyone to respond.

The customer service and personal attention were prime. Beautiful guitar arrived on time and in pristine condition. Gracias