D'Angelico Guitars Reviews 

729
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, including guitars, accessories, and merchandise, often noting superior craftsmanship and value. Many people found the ordering process easy and efficient, with fast processing and quick delivery of their items. Reviewers frequently highlight the helpful and exemplary customer service, appreciating the personal communication and care shown by the company. However, some customers also noted occasional issues with shipping, including delays in receiving tracking information or packages arriving later than expected. A few other people also felt that customer service response times could be slow or unresponsive. Additionally, some reviewers mentioned minor product defects, such as bad frets, ill-fitting parts, or screws not properly installed.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and design of guitars, cases, and... See more

Quality

Customers consistently note positive experiences with quality, praising products like guitar cases, straps,... See more

Delivery service

People report positive experiences with delivery service, highlighting super fast delivery and quick... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting its ease and... See more

Customer service

Clients share positive opinions on customer service, with many praising the outstanding, prompt, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great ordering from D'Angelico direct. My only small gripe is the color choices of some other parts...like Scalini pickguards are limited. If D'A carried more colors, specifically pearled cream... See more

Rated 5 out of 5 stars

my first was a premier mini dc. arrived with some bad frets. your customer service department approved fret work by a good luthier in las vegas. love the result so much i picked up a premier bright... See more

Rated 5 out of 5 stars

Firstly, I love the Korean made guitars, especially my Excel SS. I own a nice Gibson 335, as well as other name guitars, and my D'Angelico is as sweet or better than the others. The staff who have hel... See more

Rated 5 out of 5 stars

I'm pleased with my order. It arrived well-packed and undamaged, and of course the quality is first-class. The only glitch was in the online ordering process itself. I attempted to purchase four of t... See more


Company details

  1. Music Store
  2. Hobby Store

Information provided by various external sources

D’Angelico Guitars is an American musical instrument manufacturer and guitar brand based in Manhattan, New York.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

729 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(729)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful guitar, well made, great tone

Beautiful guitar, playable right out of the case. Great tone playing thru a Roland JC 22 amp. Workmanship on the korean guitarl is top notch with nice straight neck and low set up on the strings. Could not be happier with the guitar. Thaks

28 September 2025
Rated 5 out of 5 stars

Bought a beautiful guitar in the Aspen…

Bought a beautiful guitar in the Aspen store. Garland was my sales person who was very knowledgeable and accommodating. It was a very non pressured transaction and we were able to get in and out the door quickly. I was a great experience. It’s too bad this store is closing because I would buy another one from Garland!

25 September 2025
Rated 5 out of 5 stars

Delivery on time

Delivery on time. Gig Bag was dirty in the sealed box. Not sure if it had to be resealed in transit

12 September 2025
D'Angelico Guitars logo

Reply from D'Angelico Guitars

So sorry to hear that! If you don't mind, please send photos to us at info@dangelicoguitars.com so we can look into this.

Rated 4 out of 5 stars

The T-shirt itself is great

The T-shirt itself is great. Nice quality material, printing on it is nice and clear.
I received notification that the product was shipping, but then the updates showed for about 3 days that ‘label was created and waiting for USPS to receive it’. Then, when it was finally shipped it took 3 days.
It was shipped from Cincinnati….i live in Cincinnati. About 6 miles from the place it was shipped. So, shipping process definitely needs improving. Don’t send a “notification of shipping “ if only a label has been generated, then it sits for 3 days.

30 August 2025
Rated 1 out of 5 stars

Service was a disgrace to the…

Service was a disgrace to the D’Angelico name.

29 August 2025
D'Angelico Guitars logo

Reply from D'Angelico Guitars

Hey Dominick. I'm very sorry you've had an issue. We've had a recent issue with our contact form preventing some messages from coming through. I'd be happy to help as best we can if you want to contact me directly at jessica@bondaudio.com.

Rated 3 out of 5 stars

I setup me new EX1 serial number and…

I setup me new EX1 serial number and information, and it stated that I could get 30% off accessories, once filled out. Did that online. Then it gave me 20% off on accessories. So I went to accessories and purchased a hard case for my new Premier EX1. Tried to enter the discount given. did not work. Needing the case, I paid for it. emailed sales about it. They seem to think that a hard case for one of their guitars is not an accessory, even though, it is under accessories. Change it. Dee

29 July 2025
Rated 1 out of 5 stars

Never received my full order

Never received my full order, email customer service twice with no response and no refund. Worst customer service I’ve ever experienced. Will never order from this worthless company again!!!!

26 July 2025
D'Angelico Guitars logo

Reply from D'Angelico Guitars

Hey Kevin, I'm so sorry. There's been an issue with our ordering and communications system this past week and there must have been some sort of mix up. I'm working to learn more about your order from our team and will get back to you right away.

Rated 1 out of 5 stars

12 days ago I ordered 2 guitar straps

12 days ago I ordered 2 guitar straps.
No tracking #
No answer to my inquiries. Waiting.

2 August 2025
D'Angelico Guitars logo

Reply from D'Angelico Guitars

Our apologies, I'm not sure why you hadn't heard back from us when you reached out, but your order is shipping today. There was a mix up in our ordering system.

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