DAI Leisure Reviews 

843
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and highly efficient delivery service, highlighting prompt communication and personal phone calls. Buyers deeply appreciate the smooth ordering process, wide stock range, and top-notch products provided daily. Many visitors emphasize how pleasant, helpful, and welcoming interactions are when dealing with the team. Though some reviewers were not happy with staff assistance during shop visits or experienced extended delays waiting for replacement stock. A few people also noted occasional issues concerning product accuracy, strange faults, or missing parts upon initial arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising the knowledgeable and friendly team both... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Clients share positive opinions on service, highlighting exceptional and efficient experiences during their... See more

Product

People report positive experiences with product, noting great quality items and excellent choices available.... See more

Order

Customers had positive experiences with order, highlighting efficient and easy to follow processing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service from DAI Leisure, super quick ordering and confirmation of delivery date by personal phone call. Then on the Sunday morning of delivery, their fantastic driver, Paul, rang... See more

Rated 5 out of 5 stars

I just took another delivery from DAI Leisure, as always a pleasure! From ordering to delivery, first class service and communication. Driver Paul telephoned to say he was en route and 14 minutes away... See more

Rated 5 out of 5 stars

Direct human contact for a recent online purchase was a breath of fresh air. From the phone call to inform me of the delivery date and approx time to the special praise for Paul who called forty minu... See more

Rated 5 out of 5 stars

Friendly (and humorous) staff. Very helpful with purchase, which had a strange fault. Gun wildly inaccurate, which puzzled staff too. However, exchanged happily and let me test gun in their range f... See more


Company details

  1. Sporting Goods Store

Written by the company

DAI Leisure is one of the UK's largest independent suppliers of Air Rifles, Airguns, Shotguns, Rifles and shooting equipment. Our huge store (5,000+sq ft) in Merry Hill Dudley West Midlands has a huge selection of Air Rifles, Shotguns, Firearms and shooting accessories all under one roof - with a team of firearm experts and a gun smith on hand to provide advice, repairs, servicing and aftercare.


Contact info

4.8

Excellent

TrustScore 5 out of 5

843 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(843)

222 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchase a gun from these guys over a…

Purchase a gun from these guys over a year ago made easy with their fantastic customer service and knowledge.one year later and I popped in today with a jammed barrel. Mark was extremely helpful and fixed it on the spot after a few minutes of careful work. What more can I say if you're looking for an Air rifle or pistol then there's no place I'd rather go. Great shop and staff!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I made my order online

I made my order online, found the website beautifully laid out and explained in detail all information you would want to know, I was phoned by a lovely man who got me on delivery for the next day, the delivery driver rang ahead this morning to let me know how long, he was bang on, great having a quick chat with him, I can't recommend dai leisure enough, absolutely smashing 👌

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Been waiting 8months for replacement…

Been waiting 8months for replacement stock for a RAW micro hunter after they sold me a stock described as new but was clearly second hand the cheek piece didn’t match the stock the accessory rail was missing they’ve continued to make excuses and lie about why it hasn’t been sorted and delivered. STAY AWAY FROM DAI Lesure

22 July 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!

BUYER BEWARE!
REFUSED REFUND!
Customer service is diabolical.
They have had my cash for six months and still no goods!
DO NOT TRUST THESE PEAKY BLINDERS.

14 July 2026
Unprompted review
DAI Leisure logo

Reply from DAI Leisure

Earlier this year, you purchased a Walther RM8 from us. Which we delivered in a timely fashion. Shortly after you received the gun, you decided that it was too heavy and could you exchange it for a Snowpeak AP900 in .22. It was explained to you at the time that there were none in the country and that as soon as they arrive, we would deliver the AP900 and collect the unwanted RM8. To date, we haven't received any AP900's in .22. You have since decided that you no longer wish to wait for the AP900, but you still have the RM8 that you originally ordered. We cannot issue you a refund until we have collected the RM8.

Rated 5 out of 5 stars

Due to my mistake

Due to my mistake, I caused a financial mixup when ordering my new air rifle.
The staff were brilliant, took it in their stride and within 48 hours the new rifle was ordered. Looking forward to visiting the shop. I had heard good things before this but I’m now convinced they put the customer first!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from DAI

Excellent service from DAI. I had an issue with a BB revolver. They collected it, repairs were first class and delivered back to me in good time. Once again Paul the driver was first class. Called me with updated ETA while he was travelling and arrived well within the time slot.
I wouldn’t go anywhere else

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Paul the Driver

DAI Is my go to when ordering an air gun, they are the fastest and most reliable shop. I have never had a problem with them.

The drivers are all great especially Paul has been to me a few times now and he is has always been a super chill and nice guy to talk to.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Epic vision micron CFB 300 air rifle

I have just had the great pleasure of meeting Darren DAI Leisure's delivery driver what a great man cheerful happy great smile and courteous, DAI Leisure is brilliant ordered me my air rifle, delivered very fast great sales team is very understanding, great website I will be using their website again and again, In my opinion they are the Muttz Nuttz [ Compliment } thank you so very much.
Cheers Danny.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Paul the delivery guy

Paul the delivery guy. Been to me twice now. Brilliant. Helpful. Mr Chilled. Excellent..

Plus the guys at base.. huge knowledge. I bought new.. but needed an old rifle fixed.. (dad gave it to me 30+yrs ago.. he's long dead.. so important to me etc).. Just perfect service at every level... 10..!!

25 June 2026
Unprompted review

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