Our experience with Dacast has been very positive. We have been clients for several years, and their platform has consistently provided a reliable streaming service for our online classes. Our studen... See more
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Been with DaCast for over 15 years, since the days of VZaar. Never had a reason to leave. The system was always up and worked all the time, but what impressed me the most was how they stayed backwards... See more
Company replied
We’ve been using DaCast for several years now for our projects, and it’s been a solid experience all around. Streaming has been reliable with no major issues, and their customer support has honestly b... See more
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Be aware if you consider purchasing the annual plan. Technically, you have to mark your renewal date next year on your calendar yourself because your plan will automatically get renewed and charge... See more
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Company details
Written by the company
Dacast is the first online video platform with a complete SaaS (Streaming as a Service) approach. It offers a suite of features through cloud computing that include high definition live broadcasting, on-demand video, and paywall integration. Paywall integration is handled by a unique payment system inside the player and generates viewer login details. The platform is white-label, allowing companies to build their streaming needs on top of DaCast and embed on their site with no ads.
Contact info
Folsom Street 1175, 94103, San Francisco, United States
- 855 896 9300
- dacast.com
4.4
Excellent
94 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable Streaming Platform for Online Learning
Our experience with Dacast has been very positive. We have been clients for several years, and their platform has consistently provided a reliable streaming service for our online classes. Our students can watch the videos smoothly online, and the download option is especially valuable for those who prefer to study offline at their own pace.
What Dacast does well is offering a stable, user-friendly solution that supports both online and offline learning needs. We are very satisfied with their service and appreciate the value they have provided over the years.
22 April 2026
Unprompted review
Reply from Dacast
Thank you so much for your kind words and for being with us over the years!
We’re really glad to hear that Dacast has been a reliable solution for your online classes and that your students are enjoying both the streaming and download options. Supporting flexible learning experiences, whether online or offline, is something we care deeply about, so it’s great to know this is making a difference for you.
We truly appreciate your trust and long-term partnership. If there’s ever anything we can do to support you further, don’t hesitate to reach out.
All the best,
The Dacast Team
Been with DaCast for over 15 years
Been with DaCast for over 15 years, since the days of VZaar. Never had a reason to leave. The system was always up and worked all the time, but what impressed me the most was how they stayed backwards compatible even as their technology advanced and ours didn't. They did not force us to update our API, etc. It just worked.
10 April 2026
Unprompted review
Reply from Dacast
Thank you very much for your kind message and for taking the time to share your feedback on Trustpilot, we truly appreciate it !
We’re very grateful for your long-standing trust, from the Vzaar days through to Dacast. It’s especially rewarding to hear that the transition and overall experience have remained seamless for you over the years.
Here’s to many more years to come !
Very Satisfied
Although, I have not uses the APP in a while. But I am very satisfy with the followup emails received from your staff.
Thanks
3 April 2026
Reply from Dacast
Thank you very much for taking the time to share your feedback.
We’re glad to hear that you are very satisfied, and that our follow-up and support emails have been helpful to you, even during periods when you haven’t actively used the app.
We truly appreciate your support and kind words. If you ever decide to use the platform again or need any assistance, we’ll be happy to help.
Thanks again, and take care.
DaCast is very reliable
DaCast is very reliable. We have never encountered a problem with our streaming service and the price is affordable. High marks!
3 April 2026
Reply from Dacast
Thank you very much for your wonderful feedback!
We’re delighted to hear that you find DaCast reliable and that your streaming experience has been seamless. Providing a stable service at a fair price is exactly what we strive for, so your “high marks” truly mean a lot to us.
We appreciate your trust and look forward to continuing to support your streaming needs!
long stanting
long stanting, relabial, group of people who are willing to listen to our needs. Obie Young- Florida Aviation Nework.
1 April 2026
Reply from Dacast
Thank you so much, Obie, for your kind words and for taking the time to share your experience!
We’re truly grateful for your long-standing trust in us. It means a lot to know that our reliability and commitment to listening to your needs are making a difference for you and the Florida Aviation Network.
We look forward to continuing to support you for many years to come!
We’ve been using DaCast for several…
We’ve been using DaCast for several years now for our projects, and it’s been a solid experience all around. Streaming has been reliable with no major issues, and their customer support has honestly been some of the best we’ve worked with—responsive, helpful, and easy to deal with. Definitely a service we trust and continue to rely on
23 March 2026
Unprompted review
Reply from Dacast
Hi there,
Thanks a lot for your continued trust over the years, that really means a lot to us.
We’re glad to hear the platform has been reliable for your projects and that you’ve had a good experience with our support team. Consistency and responsiveness are exactly what we aim to deliver.
Truly appreciate you taking the time to share this.
Best regards,
Vincent
Customer Success Team
Reliable streaming platform
Excellent customer service, competitive rates and a reliable streaming platform. Every interation with its team members were excellent but Maria Celeste has exceeded all of my expectations with her excellent sales and support service
18 March 2026
Unprompted review
Reply from Dacast
Thank you for your great feedback!
We’re really glad to hear you find the platform reliable, our pricing competitive, and our support team helpful.
And thank you for highlighting Maria Celeste. She’s a valued part of our team, and we’re lucky to have her dedication and professionalism reflected in experiences like yours.
We truly appreciate your support!
Mike is efficient and professional
Mike is efficient and professional. His response is quick and educated. I aplaud any promotion. Paul Goodmann
16 March 2026
Unprompted review
Reply from Dacast
Thank you Paul for your kind words!
We’re delighted to hear that Mike provided you with such efficient and professional support.
We made sure to share your feedback with him, it means a lot.
We truly appreciate your support!
Love Dacast
Love Dacast! Streams my live webcam with no troubles.
Customer support is fantastic too
9 March 2026
Unprompted review
Reply from Dacast
Thank you so much for your feedback, Matthew !
We’re thrilled to hear that your live webcam streams are running smoothly and that our customer support has been helpful. Our team takes pride in making streaming easy and reliable, and it’s wonderful to know that this has made a difference for you.
We look forward to supporting all your future streams!
Kind regards
Was very easy for us to set up for our PPV event
Was very easy for us to set up and sell tickets for our first PPV event. Had no issues at all. Mike did a great job of making sure we had the right amount of data – and has up ready for next month's event.
6 February 2026
Unprompted review
Reply from Dacast
Thank you for your wonderful feedback !
We’re thrilled to hear that setting up and selling tickets for your first PPV event was smooth and hassle-free. Launching a first event is an important milestone, and it’s great to know everything worked seamlessly for you.
We’ll be sure to pass along your kind words to Mike, ensuring customers have the right setup and resources for successful events is exactly what our team strives for.
We appreciate your trust in Dacast and look forward to supporting your upcoming event next month!
Kind regards
Refund
Just a short while later, **DaCast** promptly charged us for another full additional year once again. We made every effort to configure the platform using all of our knowledge and experience, but it still failed to deliver what we required. As a result, we set up our own server for encoding and switched to a different provider for passthrough.
Not long after making the switch, DaCast charged us for yet another full annual term. I contacted them to explain that we had never been clearly informed about any automatic renewal—especially since we were no longer using the service—but DaCast refused to issue a refund, stating that all subscriptions renew by default.
Overall, our experience with DaCast has been extremely disappointing, both technically and from a customer service perspective. We strongly caution others to carefully review subscription terms and closely monitor billing.
17 February 2026
Unprompted review
Reply from Dacast
Thank you for sharing your feedback, Carlton.
We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to clarify the situation.
Following a detailed review of the account history, we confirmed that no explicit cancellation request was submitted prior to the 2025 renewal. While there were exchanges with our team in January 2025, they did not include a clear request to cancel the subscription, and the required cancellation process outlined in our Terms of Service was not completed.
For the 2026 term, the cancellation request was received after the annual renewal had already been processed, despite several follow-up emails sent regarding the account status. As with most subscription services, plans renew automatically unless cancellation is completed before the renewal date.
Although the renewals were applied in accordance with the subscription agreement, we understood that there had been a misunderstanding regarding the cancellation procedure. In the interest of resolving the matter amicably, we conducted an additional internal review and approved a 6-month prorated refund as a goodwill gesture.
At Dacast, we are committed to transparent communication and fair resolution of customer concerns, and we appreciate the opportunity to work directly toward a solution.
Kind regards.
Very Poor Experience – High Latency, Bad Encoding, and Surprise Billing
We tried using DaCast for about a year in Paraguay, but the latency was consistently very high, and the encoding performance was unreliable. Despite several attempts to make it work, the quality just wasn’t up to standard. Eventually, we had to set up our own servers for stream encoding and switched to another provider for passthrough.
Shortly after switching, we were unexpectedly charged for another full year. I contacted support immediately, arguing that we were not made aware of any automatic renewal for an annual subscription — especially since we were not actively using the service. However, DaCast refused to refund the charge, stating that all their subscriptions are auto-renewed by default.
Overall, it has been a very disappointing experience both technically and in terms of customer service. I would strongly caution others to be careful with their subscription terms and monitor billing closely. We won’t be using DaCast again.
23 July 2025
Unprompted review
Reply from Dacast
Hi Kelly,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet your expectations.
After reviewing your account, we would like to clarify a few points regarding the billing concern. Our records show that your subscription renewed on July 8, and your request to cancel and inquire about the charge was received on July 9, after the renewal had already been processed.
All Dacast plans are subscription-based and automatically renew at the end of the billing cycle (whether monthly or yearly) unless they are cancelled beforehand. When subscribing, customers are asked to review and accept our Terms of Service, which explain this renewal process and our refund policy as stated in these terms:
“No refunds or credit will be issued if you or we terminate your subscription in accordance with these terms, unless (a) a general network outage or problem prevents you from using your account for a period of at least seventy-two (72) hours, or (b) otherwise agreed to by Dacast in advance.”
Because the request was made after the renewal and outside the conditions outlined above, the cancellation and billing were processed in accordance with these terms.
That said, we fully understand that unexpected charges can be frustrating, and we regret that the platform’s performance — particularly latency and encoding — did not meet your needs during your time with us.
Our team continuously works to improve streaming performance globally, and feedback like yours is important to us.
If you would like us to review the technical issues you experienced in Paraguay or discuss your case further, we would still be happy to do so.
Please feel free to contact our support team with your account details so we can assist further.
Kind regards
The sales team is very professional and…
The sales team is very professional and is available via email, phone, and whatsapp at any time + their livechat (Humans not only bots) with 24/7 availability! That was the main reason we switched from old supplier and we are happy customers !
2 June 2025
Unprompted review
Reply from Dacast
Hi David,
Thank you very much for taking the time to share your experience!
We’re delighted to hear that our team made such a positive impression. Providing real human support 24/7 is something we truly believe makes a difference. We're proud that our customers can reach actual team members via email, phone, WhatsApp, and live chat whenever they need assistance.
It’s wonderful to know that this level of accessibility and support was an important factor in your decision to switch providers, and we’re very happy to have you as part of the Dacast community.
If there’s ever anything we can do to make your experience even better, please reach out to your account manager or our support team, we’re always here to help.
Thank you again for your trust and for choosing Dacast !
I used Decast and never had any…
I used Decast and never had any problems at all. Once I learned how to really use it. It was fun. I want to host my TV show. Because I would be in control. I can do and say whatever without any problems. Not like YouTube, it's always something. You have to work hard to get views. I'd rather do this and do a funnel and get my views than have to go through hell dealing with YouTube and their foolishness.
7 June 2025
Unprompted review
Reply from Dacast
Thank you for sharing your experience!
We’re especially glad to hear how much you enjoy the sense of control Dacast gives you—that ability to manage your content on your own terms really makes a difference. It’s great to know the platform has become both easy and fun for you to use.
Wishing you all the best with your TV show project, and don’t hesitate to reach out if we can support you along the way !
Believe the other reveiws about renewal
This company is NOT a client of our company. They used to supply a service to our company. They were a pretty good service while we willingly paid for the service. Once we decided we no longer needed their service they REFUSED to cancel the service. Even after MANY emails saying we wanted the service canceled they refused or made it impossible to cancel.
Logging into the account to turn off auto-renewal IS NOT available. Only after their feelings were hurt by our harsh language about how corrupt they are, they decided to add a link to the account to cancel auto-renewal. BUT, they shut down our log in access and required us to agree to continue service in order to log back in. They continued to refuse to stop auto-renewal and threatened to bad mouth our company because their feeling were hurt. Ultimately, we had to file a complaint with our bank and our bank agreed with us and the bank refunded our money.
Buyer beware, this company may offer a decent service, but when you no longer need the service they make it impossible to cancel and WILL NOT refund your money, even when you have not used the service or ask for a refund, ON the day they charged you.
3 March 2025
Unprompted review
Reply from Dacast
Hi Jeffrey,
Thank you for your feedback. We take claims like this seriously and would like to clarify a few important points for transparency.
Your account was subscribed to the Annual Starter plan, which renewed on February 23, 2025, in accordance with the subscription terms accepted at signup. All plans offered by Dacast are subscription-based and automatically renew at the end of the billing period unless cancelled beforehand. These conditions are clearly outlined in our Terms of Service, which customers must agree to when creating an account:
https://www.dacast.com/terms-of-service/
We would also like to address the claim that cancellation was “impossible.” Our platform includes a standard cancellation form within the account, which allows the account owner to request termination and disable future renewals. During our correspondence, our team provided instructions to complete this process so that the subscription could be properly cancelled.
Additionally, a payment dispute was opened with your bank shortly after the charge. When a dispute is filed, payment processors require merchants to wait for the bank’s investigation and decision before issuing any refund or adjustment. This means we are not able to process refunds independently while the dispute is active.
We regret that this situation became frustrating and that the conversation escalated. Our team’s goal is always to assist customers respectfully and resolve concerns in accordance with our policies.
Kind regards
Be aware if you consider purchasing the…
Be aware if you consider purchasing the annual plan. Technically, you have to mark your renewal date next year on your calendar yourself because your plan will automatically get renewed and charged unnoticed. (No reminder or consent) When you receive a bill? it's too late: there is no way for you to get a refund because it's their "new policy" even if you contact them the day of the billing.
They should either send their customers a consent/notification before the auto renew at least once, or let the user cancel and get a refund, especially when they didn't use the plan yet.
I feel like i've been scammed. Wow
6 March 2025
Unprompted review
Reply from Dacast
Hi there,
Thank you for your feedback — we’re genuinely sorry to hear about your frustration and apology for the delay.
As outlined in our Terms of Service, all our plans are set to renew automatically at the end of the billing cycle. This is a common practice across the industry, designed to ensure uninterrupted service unless a cancellation is requested beforehand.
That said, we completely understand your perspective, and we’re sorry for any inconvenience this may have caused. Your feedback is important, and we’re always looking at ways to improve the overall experience for our users.
If there’s anything we can review together or clarify further, please don’t hesitate to reach out to our support team — we’d be happy to help.
Best regards,
Vincent
thanks you for help me
20 October 2024
Unprompted review
Excellent team and very good aplication
20 September 2024
Unprompted review
A satified user.
I have used Dacast for almost five years and have seen a huge improvement over that time. It is now a very stable and easy to use platform. I went through a stage where I had multiple issues but tech support always sorted them, sometimes it took a day or so but they were always fixed. I have not had any issues for almost two years, hence why I say it is a stable platform. One improvement for me though would be that I would like to see the raw video recording accessible via the the original share link as YouTube and Vimeo, do instead of me having to send another link to my viewers. As a streaming service though, I highly recommend Dacast, easy to use, low latency and high device compatibility.
1 July 2024
Unprompted review
A strange and happy customer
I appreciate this company because they provide a lot of support. They provide library of videos full of information on how to operate the product. This probably brings you closer to freedom on the Internet. Thank you Dacast!
13 June 2024
Unprompted review
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