Difficulty at first was that the CyberGhost icon appears in the menu bar on top and the one on the desktop is not activated to open CyberGhost. This caused quite some profound confusion! Otherwise t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For my VPN needs 7 different devices are not enough. 10 as other providers allow, would be better! The functionality of CyberGhost VPN is great. No complaints necessary.
Company replied
So far so good. I was using a different VPN but saw the price of Cyberghost and switched. If later on and i don't like it i won't buy anymore because there are lot of other VPN services out there.
Company replied
Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ ser... See more
Company details
About CyberGhost VPN
Written by the company
Founded in 2011 in Romania, we are the makers of one of the world's most reliable privacy and security solutions in the world: CyberGhost VPN. We secure and anonymize the online presence of over 30 million users across the globe.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
Why CyberGhost VPN
Written by the company
- No Logs Policy
- "Here at CyberGhost, we’ve always followed the Privacy by Design principle. We don’t collect any type of data we don’t absolutely need. It’s the most reliable approach for us to provide you with a secure infrastructure and protect your digital privacy." Timo Beyel, CTO, CyberGhost VPN
- Global Servers Coverage
- With a global fleet of VPN servers in 90+ countries, we give you blazing-fast speeds and unlimited bandwidth. No more buffering, throttling from your Internet Service Provider, or proxy errors with our VPN connection!
- Connect to 7 devices at the same time
- Just one subscription covers and protects up to 7 devices simultaneously
45-day money-back guarantee
Test our VPN apps and enjoy our extensive money-back guarantee
If you aren’t 100% satisfied with CyberGhost VPN’s service for whatever reason, we have a money-back guarantee to safeguard your purchase.
Looking to buy a monthly subscription? We’ve got you covered with a 14-day money-back guarantee. Got hold of one of our longer subscriptions? You get 45 days to put our apps to the test.
Contact info
68 Polona Street, 010494, Bucharest, Romania
- support@cyberghost.ro
- cyberghostvpn.com
4.0
Great
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cyberghost scam
Title: SCAM: Charging for a broken service and non-existent support
"Total scam. I’ve been a customer for months, but the service has been completely broken for over a week (ERR_NETWORK_ACCESS_DENIED). I am being charged €14.51 monthly (Invoice# 3615451) for a VPN that doesn't even allow me to browse the internet.
The 'support' is a joke. They claim to escalate the ticket (#31477410) only to send automated emails days later asking if I still need help. They are literally ghosting me while keeping my money.
I demand an immediate refund for my last payment. If you value your money and your time, STAY AWAY from CyberGhost. Their support is just a bunch of bots designed to avoid giving refunds."
9 February 2026
Unprompted review
Reply from CyberGhost VPN
Hi laura botin,
I can completely understand your anger. Being charged for a service that is blocking your internet access and feeling like support is ignoring you is incredibly frustrating.
We have looked into ticket #31477410 and can confirm that our team has fully processed your requested refund. You can find the official receipt for this transaction directly inside that support ticket thread for your records. Please note it may take 5 to 10 business days for the funds to appear in your account.
Best,
CyberGhost VPN Team
The function is easy!
The function is easy!
Now I wait till Formula one is running before I cancel the actual possibility for looking formular one.
15 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you find the app so easy to use.
Thank you so much for taking the time to share your positive feedback! Enjoy the upcoming races!
Warm regards,
The CyberGhost VPN Support Team
It works fine and fast!
20 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that CyberGhost is working perfectly and fast for you. Providing a high-speed, reliable, and seamless connection is exactly what we strive for.
Thank you so much for taking the time to share your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you are happy with the service and that you found our customer support team to be very efficient. Providing a high-quality product alongside a quick, helpful support team is exactly what we strive for.
Thank you so much for taking the time to share your fantastic feedback!
Warm regards,
The CyberGhost VPN Support Team
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you find CyberGhost to be a reliable VPN and that it is working excellently for your streaming services. Keeping your favorite content accessible with a fast, stable connection is exactly what we strive for.
Thank you so much for taking the time to share your fantastic feedback! Happy streaming!
Warm regards,
The CyberGhost VPN Support Team
Easy to use.
20 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you find CyberGhost easy to use. Providing a simple, intuitive, and user-friendly experience is exactly what we strive for.
Thank you so much for taking the time to share your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
It's very easy to use and it works well.
It's very easy to use and it works well.
14 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you find CyberGhost very easy to use and that it is working well for you. Providing a simple, intuitive app alongside a highly reliable connection is exactly what we strive for.
Thank you so much for taking the time to share your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
It just works
It just works. Let's you connect to any service with anywhere. Also has a split tunnel mode where some of my tv apps are tunneled and some are not. Thanks
16 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that CyberGhost "just works" for you and gives you the freedom to connect to your favorite services from anywhere. It's especially fantastic to hear that you are taking full advantage of our Split Tunneling feature.
Thank you so much for taking the time to share your fantastic feedback and for highlighting how you customize your setup!
Warm regards,
The CyberGhost VPN Support Team
Great stuff
Great stuff, THANKS! If you allow me a recommendation I'd suggest to develop some tutorials for the onboarding experience. That would give relief to the Helpdesk guys, which are doing an amazing job (Thanks Jasper!)
13 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you are loving the service, and we will be sure to pass along your massive shoutout to Jasper—our customer support team works incredibly hard, and hearing that he did an amazing job will absolutely make his day!
Thank you so much for taking the time to share your fantastic feedback and for helping us improve!
Warm regards,
The CyberGhost VPN Support Team
I expect the product to work as advertised
I expect the product to work as advertised. If it does, I am happy. I have limited experience using it and really do not have the time to figure out problems.
In general Cyberghost works fine
14 February 2026
Unprompted review
I swear this Vpn is best I just use one…
I swear this Vpn is best I just use one location Pakistan to USA and this server is very good.
13 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you find CyberGhost to be the best and that the USA server works so well for your connection. Providing a fast, reliable, and high-quality connection across the globe is exactly what we strive for.
Thank you so much for taking the time to share your fantastic feedback!
Warm regards,
The CyberGhost VPN Support Team
Prime Video VPN not working
Prime Video VPN not working, no matter the country. Everything else is fine!
13 February 2026
Unprompted review
easy to install
easy to install, pity it defaults to pages in the us, had to setup my region seperately, to tell it that i am in the netherlands, even though it connected to a server in Amsterdam
10 February 2026
Unprompted review
Nice improvement from -NORD VPN --
Nice improvement from -NORD VPN --
Thank you.
Chris A. from Wisconsin
29 January 2026
Unprompted review
Reply from CyberGhost VPN
We are absolutely thrilled to know that you are noticing a nice improvement since making the switch from NordVPN. Providing a superior, reliable, and high-performance experience is exactly what we strive for.
Thank you so much for taking the time to share your great feedback all the way from Wisconsin!
Warm regards,
The CyberGhost VPN Support Team
I found out the power of a VPN…
I found out the power of a VPN application by subscribing to Cyber host and for me it's a big step forward because I'm discovering everything and it's wonderful.
3 February 2026
Unprompted review
room for improvement
easy to use / set-up. connection speed could be better !
7 February 2026
Unprompted review
VPN works great but not amazing
VPN works great but not amazing, with some servers mostly American servers google says that there is an unusual traffic detected from my computer network and sometimes I have a not so great latency.
7 February 2026
Unprompted review
CANNOT INSTALL ON LINUX.
CANNOT INSTALL ON LINUX.
Also cannot have the browser relocate de connection even with google extension
4 February 2026
Unprompted review
Worked great in China
Worked great in China the whole two weeks we were there.
16 January 2026
Unprompted review
thank you for it so mach and loving it
thank you for it so mach and loving it
6 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you are loving the service so much. Providing a reliable and satisfying experience that our users love is exactly why we do what we do.
Thank you so much for taking the time to share your kind words and enthusiasm!
Warm regards,
The CyberGhost VPN Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.