cvgenius.com Reviews 1,037

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 577 reviews, reviewers had a great experience with this company. Customers consistently praise the website for its ease of use and helpfulness in creating professional CVs, with many appreciating the variety of templates and the guided approach. The overall user experience is described as smooth and efficient, allowing people to easily navigate and build their CVs. Reviewers frequently highlight the exceptional customer service, noting the staff's politeness, professionalism, and quick resolution of issues. However, some people mentioned dissatisfaction with the service, feeling misled by advertisements of free templates when a payment was required to download their completed CVs, leading to frustration after investing time in the creation process.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform easy to use and helpful for... See more

Website

Customers consistently note positive experiences with the website, praising its user-friendly interface, easy... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, kindness, and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the helpfulness and speed of customer... See more

Customer service

Users describe positive interactions with customer service, highlighting top-notch support, quick response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has a very easy and guided approach to designing a professional CV. I likes how it had a variety of templates to select from.

Company replied

Rated 5 out of 5 stars

The CV builder was amazing. At first, I was really frustrated because I spent an hour creating my CV, only to find out that downloading it required a premium feature. But then the “Need Help” suppor... See more

Company replied

Rated 5 out of 5 stars

Very helpful website, it gave me great ideas for how to share my detials in an interesting professional way. Very easy to navagate. Customer service was amazing tondeal with today. Frank C on their... See more

Company replied

Rated 5 out of 5 stars

Many companies tell they give free CV but always end up asking for money at the last minute. I find it evil that they make us wait till the very end after we wasted our time choosing, only to know t... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

For Mr.Daniel D

one Mr. Daniel assist me today, for problem solving. he is just a good soul and helped mee very much. I felt so great and serviceable at his through out support. i think you got a good customer understandable staff in your firm. I should say a big thank you for him. Thank you Mr. Daniel.

25 March 2026
Unprompted review
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Reply from cvgenius.com

Thank you, we are thrilled to hear that Daniel was able to assist you with your request and provide you with excellent service. We will be sure to let him know your amazing comments.

Regards,
CV Genius

Rated 4 out of 5 stars

Pleased to have available template

I could not test it yet but having this template free is ALL I need at this moment. Thanks for sharing!

24 March 2026
Unprompted review
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Reply from cvgenius.com

Thank you for taking the time to rate our service. We hope your new CV helps you achieve your career goals.

Best regards,
CV Genius

Rated 5 out of 5 stars

Helping a person with kindness

I needed help with downloading and building my CV and could not but Daniel D assisted me and told what the issue was and now it is resolved. Really appreciated the help

24 March 2026
Unprompted review
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Reply from cvgenius.com

Thank you, we are thrilled to hear that Daniel was able to assist you with your request and provide you with excellent service. We will be sure to let him know your amazing comments.

Regards,
CV Genius

Rated 5 out of 5 stars

Really great support

Really great support, quick response time and really friendly. Resolved my issue perfectly.

23 March 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We're pleased to know that our team provided you with exceptional service. We wish you success in your job search.

Sincerely,
CV Genius

Rated 5 out of 5 stars

useful site

useful site

22 March 2026
Unprompted review
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Reply from cvgenius.com

Thanks for your feedback! We’re so glad we could help with your CV. Wishing you the best of luck in your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

cool easy to update and get your CV…

cool easy to update and get your CV done in few clicks

22 March 2026
Unprompted review
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Reply from cvgenius.com

Hi, we are happy to read your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!

Regards,
CV Genius

Rated 4 out of 5 stars

Great

Great, nice website with many formats but a bit expensive

21 March 2026
Unprompted review
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Reply from cvgenius.com

We’re thrilled that you had a good experience. Hope your new CV helps you land your next job!

Regards,
CV Genius

Rated 5 out of 5 stars

lovely guy that helped me wıth…

lovely guy that helped me wıth cancellatıon

20 March 2026
Unprompted review
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Reply from cvgenius.com

We appreciate your review! It’s great to know our service met your needs. Best of luck with your applications!

Regards,
CV Genius

Rated 5 out of 5 stars

Thank you for your free icons

Thank you for your free icons. I really appreciate it.

19 March 2026
Unprompted review
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Reply from cvgenius.com

Thank you for the great review! We are happy you enjoyed your experience.

Regards,
CV Genius

Rated 1 out of 5 stars

'Free' method to get metaphorically bunned

I searched the world wide web for a FREE CV BUILDER with AI assist. Your website was at the top of my feed. With my typing in specifically "FREE" i did not do a second glance. I then spend about an hour on your website that is very well layed out, easy to use and user friendly. Only to try and download a copy of my CV and be told i MUST PAY £2.90 FOR A PDF DOWNLOAD!!!!! OUTRAGEOUS! This company is smart in the sense it knows an hour of my time is worth more than £2.90 so i am ashamed to say i am actually a valued paying customer. I can not call it a scam as i got what a paid for, however false advertizement YES. Usually i end my deliberations with a thank you! but not this time. Shame on yourselves. I hope others read this before making the same mistake, however i imagine if you are infact reading this you have also done the same thing. 1/10

17 March 2026
Unprompted review
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Reply from cvgenius.com

Thank you for sharing your feedback. We understand the confusion around our pricing and want to help clarify. At CV Genius, we provide free access to a range of resources, while our premium option offers additional support, such as AI-powered CV and cover letter builders and expert career advice to make your job search easier and more effective.

Our goal is to give you clear information about the value of our services, and if you have any questions, we’re always happy to assist.

Best regards,
CV Genius

Rated 1 out of 5 stars

over charged

over charged. I paid the 2.90 it suggested was a one off fee for downloading my CV. No problem. Now 2 weeks later I have been charged 19.90 for a subscription I didn't subscribe too or if I did it wasn't clear.

As of yet no contact regarding refund, just a cancellation offer of 3.00 for the month which I have refused.

unclear and dishonest pricing with the offer of silly prices if you cancel. why not charge at a fixed rate for everyone, make it clear and give me my money back.

17 March 2026
Unprompted review
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Reply from cvgenius.com

Hello,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you.

Shortly, you will receive a private message from Trustpilot so we can investigate what is happening for you.

Regards,
CV Genius

Rated 4 out of 5 stars

nice formats but user interface very…

nice formats but user interface very clunky

17 March 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your valuable feedback! We're always looking for ways to improve, and we appreciate your insights. We'll share this with our team to see how we can enhance your experience.

Regards,
CV Genius

Rated 5 out of 5 stars

I Am A Polymathy Student.

15 March 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We're confident that CV Genius will help you achieve your career goals. We wish you the best of luck in your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

Nice experience

13 March 2026
Unprompted review
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Reply from cvgenius.com

We’re delighted to hear this! Thank you for choosing CV Genius. We’re here for you whenever you need career support.

Regards,
CV Genius

Rated 5 out of 5 stars

Provided a full refund

Accidentally continued my subscription for another month, and they were able to provide me with a full refund. They were content with doing so and did not heavily push back, very good customer service.

12 March 2026
Unprompted review
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Reply from cvgenius.com

We appreciate your review! It’s great to know our service met your needs. Best of luck with your applications!

Regards,
CV Genius

Rated 5 out of 5 stars

My contact Jason A was very supportive…

My contact Jason A was very supportive of my needs and acted extremely professionally throughout my dealings with him

12 March 2026
Unprompted review
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Reply from cvgenius.com

Thank you, we are thrilled to hear that Jason was able to assist you with your request and provide you with excellent service, we will be sure to let him know your amazing comments.

Regards,
CV Genius

Rated 4 out of 5 stars

good better best

11 March 2026
Unprompted review
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Reply from cvgenius.com

We appreciate your kind words! It’s wonderful to hear that our tool made your CV-building process smooth and effective. Wishing you success in your career!

Regards,
CV Genius

Rated 5 out of 5 stars

Ease of use

Ease of use and taking the frustration out of creating a CV

11 March 2026
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Your feedback means a lot! We’re thrilled that you found our service helpful. We wish you all the best in your job search.

Regards,
CV Genius

Rated 5 out of 5 stars

Great

Great, easy to use and quick

10 March 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your kind words! We strive to make CV writing easy and effective, so we’re happy to hear you had a great experience.

Regards,
CV Genius

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