Commercial Vehicle Direct Reviews 

3,079
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and professional staff for providing clear explanations, offering great support, and securing fantastic insurance quotes without any sales pressure. People deeply appreciate the smooth, efficient process, noting that representatives are always friendly, knowledgeable, and genuinely eager to help find the best coverage. Consumers consistently note how easy it is to renew policies and save money compared to standard renewal letters. Some reviewers were not happy with post-purchase communication, mentioning irritating follow-up text requests for additional documents and experienced instances where specific customer questions went unanswered.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting friendly, polite, and efficient... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, polite, and efficient... See more

Customer service

Consumers find customer service to be exceptionally positive, praising representatives for being helpful,... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and fantastic... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and painless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... See more

Company replied

Rated 5 out of 5 stars

Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to... See more

Company replied

Rated 5 out of 5 stars

Gentleman who dealt with my enquiry was extremely helpful. Clear and precise. Excellent quotation for my new van, which I was only to happy to accept. Considering I had never heard of your company... See more

Company replied

Rated 5 out of 5 stars

I would like to express my sincere thanks and appreciation to Kanye for her outstanding service and professionalism. She was extremely helpful, patient, and went above and beyond to support me and... See more

Company replied


Company details

  1. Insurance Agency

Information provided by various external sources

We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,079)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Renewing my insurance policy

The CVD representative called John was excellent from start to finish. I have never found it so straightforward to renew my policy. Well done and thank you.

25 July 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Melody, thank you for the 5* review. We're pleased you found the process easy and chose us again for your insurance needs. We'll ensure this feedback is passed on to John's manager!

Connor

Rated 5 out of 5 stars

Charlie was amazing

Charlie was amazing, very patient & did a great job getting my husbands new Defender insured.

25 July 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello, thank you very much for the 5* review and we're thrilled you're pleased with the service. We'll ensure this great feedback is passed on to the agent and their manager to get the recognition they deserve.

Connor

Rated 5 out of 5 stars

Ease of renewal

Ease of renewal. Trust in quote.

14 July 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Ron, thanks for the great review and renewing with CVD! We're glad you're happy with the process

Connor

Rated 5 out of 5 stars

Agent was extremely helpful

Agent was extremely helpful

20 July 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Barry, thank you for the 5* review. I will ensure the agent who helped you with your policy receives the positive feedback!

Connor

Rated 5 out of 5 stars

Easy to renew

Easy to renew. They actually contact you for renewal. All very polite and easy

11 July 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Peter, thank you for the 5* review. We're glad you found the process easy!

Connor

Rated 5 out of 5 stars
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Colin, thank you for the 5* review. We're glad you were pleased with the service and chose us for your insurance needs!

Connor

Rated 5 out of 5 stars

very helpful

very helpful, clear info, assisted with any questions I had.

1 July 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi James, thank you for the 5* review. We're glad you're pleased with the experience! If you have any further questions please get in touch.

Connor

Rated 5 out of 5 stars

Landrover insurance

Spoke to a young lady who was very polite and helpful and got me a very competitive quote,speak to these people it’s a better way of doing business thank you🙂🙂

7 July 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Jimmy, thanks so much for the positive review. We'll ensure the agent's manager receives this feedback so they get the recognition they deserve!

Connor

Rated 5 out of 5 stars
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Nicholas, thank you for the 5* review. If you need any help with your policy, don't hesitate to get in touch.

Connor

Rated 5 out of 5 stars

Been many years with CVD and they have…

Been many years with CVD and they have always managed to get me a good quote. Very happy, thank you.

1 July 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Daniel, thanks for the great review. At CVD we always search the market to find our customers the best deal available!

Connor

Rated 5 out of 5 stars

Polite and competent agent

Polite and competent agent. An easy process and done professionally. Thank you.

25 June 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Charles, thank you for the 5* review. We're glad you found the process easy, and will ensure the agent you spoke to receives the positive feedback!

Connor

Rated 5 out of 5 stars

Reasons tove used CV Direct for many years

We have used CV Direct for many years, the main thing is that the people you deal with are really helpful, professional and helpful. The price is competitive and they do everything they can to help.

28 June 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Peter, thank you for the positive review. We always look for the best deal for our customers and ensure we add a personal touch!

Connor

Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with, very straightforward set up of insurance and polite and considerate staff

28 June 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Paul, thank you very much for your kind words and 5* review. We're glad you chose us for your insurance needs!

Connor

Rated 5 out of 5 stars

Superb service

Superb service

15 June 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Darryl, thank you for the 5* review - we pride ourselves on our exceptional service and are glad you feel the same!

Connor

Rated 5 out of 5 stars

Great representative.

The representative of the company that arranged my insurance was very helpful and guided me through.

23 June 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Roger, thank you for the 5* review. I will pass this feedback to the manager of the agent in question to ensure they receive the praise they deserve!

Connor

Rated 4 out of 5 stars

Very very good

Very very good

22 June 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Eugenia,

Thanks for the great review, we're pleased that you're happy with our service.

Connor

Rated 5 out of 5 stars

Excellent service

20 June 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Karen,

Thank you for the 5* review, we're glad you're pleased with the service received!

Connor

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