Cutsclothing Reviews 454

We had a problem with our order, but they resolved it immediately and with excellent results. Their customer service is very good.

My boyfriend and I have been wearing Cuts for years but I few months ago I ordered a mystery box of tee shirts and ran into so many issues. The first issue was I received a pair of shorts. I wouldn't have minded since it was a mystery box even thought it was supposed to be all shirts, but the size was way too large for my boyfriend to wear. I emailed the company and with a lot of back and forth sending pictures, them claiming it was supposed to be there and then not, they finally agreed to replace the shirt. They asked me what i preferred and i asked for a long sleeve of any color but maybe blue because i received a black tee, green tee and grey long sleeve. When i received my new shirt in the mail, it was the exact same as the black tee I had already received in the initial package. I emailed again asking for something different and the support was so unhelpful. I had to send pictures of both tee shirts, then i had to send them together, then I had to send all of them and it was just such a hassle. In the end, they never responded to my last email and never replaced the second black tee.
UPDATED:
After posting my review i received an email from Ivan who was extremely helpful. They sent me a new shirt and a discount code for my troubles which was so nice of him. I really do love the quality of these clothes and will remain a customer. Thanks Ivan!

Ivan.O was great. He responded quickly to every email and was on top of it within a few days. CUTz definitely earned brownie points from me.!! Keep it up Ivan

Customer service is responsive, always looking to provide solutions. Have always updated me on issues that needed to be resolved

I live in Canada and placed multiple orders with Cuts recently. When I received my orders, it seemed like changes had been made to sizing of certain shirts. And I was quite frustrated. But Heidi provided excellent customer service and we reached a resolution that I was super happy with. I’ll continue to be a Cuts customer for a long time! Thanks again, Heidi!

Excellent customer service, quick to reply and solution oriented. Thank you to the Cuts team

There was an error with my reward points and the customer service team got back to me quickly and after a couple of back and forth emails, fixed the issue.

The timeliness of the request was a shock. I was sent the wrong shirt size and color. My shirt was picked up the next day and my correct shirt is being sent now.

On another note, this brand of shirt has been my favorite. Can dress athletic or casual with them. I love the fit and texture of this brand.

I had made the mistake of having my package from Cuts sent to my old address. The customer service team in the matter of 2 days set up a new delivery at my new address. They were so nice, attentive and moved at a fast pace to correct my mistake.. I will be buying from Cuts more often!! Thank you

CUTS has been fantastic in terms of quality and customer service! I have been ordering from them for a few years and they continue to impress me! Recently, I emailed them and Alejandro immediately responded back and provided excellent customer service! Highly recommend this great company!

I have been a loyal Cuts customer for the past five years and they have yet to let me down from a quality or a customer service perspective. My recent experience with Ivan, one of the customer success specialists, fortified their excellent track record with me. I would happily recommend Cuts to a family member or a friend.

Great customer service on a return. Damaged item and just had to send picture and they replaced the shirt with information needed

The team at Cuts Clothing is top notch, Mari was especially kind and helpful and the quality of their merchandise is amazing!

I am a longterm customer of Cuts, I think I ordered 9 times already and was always super happy with the shirts. The quality was top and the fitting perfect.

On my last order of 7 new shirts I realized that its not the same anymore. I dont know if that was a production mistake but the quality now is unacceptable. The shirts seem way thinner and wrinkle quickly. But the worst thing is the fit. Its inconsistent and not tight to the body anymore. I ordered the same size like always.

I really hope you will fix that issue with your production and get back to the old quality. As a longterm customer I am super disappointed. Is there no production control? For now I cannot recommend to buy Cuts anymore.

If I could give less than one star I would. Bought clothes and the fit is all over the place. I returned and boy what a hassle, got a gift card that doesn’t work!!!! Can’t make this nonsense up. Good luck Cuts! You can keep my little $57 since the gift card doesn’t work. You need it more than me.

Love the product. Their customer service has always been top notch too.

There has been issues not on their end and mistakes on their end, and each time I felt they went above what I was considering fair.

Will continue to support and buy them for a long time.

Amazing customer service. They went out of their way to help me when they all rights to refuse me, per their policy.

Super responsive and helpful. No issues with quality. Will definitely order again

Love Cuts clothes. Their customer service is excellent. I had a problem with a return and they were so quick to solve it for me. Outstanding and polite service. My son and husband love the quality of their clothes. I will continue to buy from them.

This company is unbelievable. I have been buying from them for about 5 years now. Once they sent me a new shirt because I asked how to get stains out of one. Today a shipment I ordered from them was held up by a random shipping service audit and they sent me a $40 coupon code for the inconvenience. PS I was not at all inconvenienced and didn't ask for this. On top of the great customer care these are the most incredible and long lasting clothes on the market today. Not to mention they look amazing and work for every occasion!