Cut My Reviews 

21,613
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 5,803 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the precision and high quality of the custom-cut products, noting perfect fit. Many appreciate the easy ordering process and excellent service, often highlighting staff helpfulness. Consumers frequently mention prompt delivery and well-packaged items, ensuring products arrive in perfect condition. However, some customers experienced delivery issues, including delays, missing tracking, or damaged items. A few also noted the cost was not cheap. Additionally, some reviewers reported receiving incorrect items, like missing components or pieces not cut to specifications, and occasionally faced poor communication.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising its quality, precise cutting, and bespoke options.... See more

Quality

Customers consistently note positive experiences with quality, praising the materials supplied as great and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Consumers find the ordering process to be positive, often describing it as easy to use and straightforward,... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing experience. Yes they cut a sheet of Plexiglass to order. Did it very well. The courier managed to damage it. Megan Roberts answered the phone to me. I had informed them by email prev... See more

Company replied

Rated 5 out of 5 stars

Order delivered very quick well packed & no damage to any part of the order. My son fitted it yesterday & was so easy everything fitted well just needed to cut 2 pieces to size. The only thing left... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy and especially liked the preview so i could see it before committing to it. My only negative would be delivery. It stated a specific day for delivery so i organised a day off to be i... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve got a top for my wicker garden table (first one was damaged in a storm), absolutely delighted with the quality. It’s totally transformed my wicker table into a functional... See more

Company replied



Company details

  1. Do-it-Yourself Shop
  2. Acrylic Store
  3. Home Improvement Store
  4. Plastic Products Supplier
  5. Plywood Supplier
  6. Wood Supplier

About Cut My

Written by the company

Who We Are

Cut My is a UK-based manufacturer and online retailer specialising in cut-to-size plastic and wood, supplying made-to-measure products for home, DIY and trade projects.

We help homeowners, DIY enthusiasts and trade professionals save time by cutting materials accurately to your exact measurements, allowing you to focus on installing and completing your project. All products are manufactured in the UK and cut specifically to order using precision cutting equipment.

We take pride in delivering exceptional work that surpasses your expectations, thanks to our fast turnaround and outstanding customer service. If something isn’t quite right with your order, our Customer Experience team is here to help and will work with you to put it right.

What We Make

At Cut My, our aim is to save you time and effort by supplying accurately cut, made-to-measure materials.

Easy Online Ordering

Our online ordering system lets you enter your measurements and instantly see your product take shape using our built-in visualiser.

Where We’re Based

We’re based in West Sussex, UK. We offer a click-and-collect service. By appointment, you can also come and take a look at our sample selection and speak to our helpful Customer Experience team.

Contact us

For Trade & Professionals

We also offer hassle-free, time-saving solutions for Carpenters, Joiners, Cabinet Makers, Furniture Makers, Builders and Developers. You can order cut-to-size sheet materials, cabinet and shaker doors online, from simple sheets cut and edged to complex CNC cut designs primed and painted, we can help at Cut to Size.

Trade

Wall Panelling

Create feature walls with panelling strips or boards cut to your exact wall dimensions. Kits arrive ready to install and paint.

Replacement Windows and Glazing

Acrylic or Polycarbonate panels cut to size for greenhouses, sheds and garden buildings — lighter and stronger than glass.

Shelving

We offer a large range of made-to-measure shelving solutions from floating shelves to shelf boards in a range of colours and finishes.

Table Tops

Protect both your indoor and outdoor furniture with clear or coloured acrylic table tops.

Splashbacks

Transform your kitchen with our range of made-to-measure acrylic, glass and aluminium composite splashbacks. We cut to any size and can include precise cut-outs for sockets and switches.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(21,613)

5,590 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very useful for my air conditioner

I ordered a clear piece to help seal my window as it was an outward hinging window on the top floor of the house, so fabric ones would collecting rainwater and would go mouldy.

It was exactly the size requested and the cutout was perfectly measured to the point that the exhaust hose didn’t need anything to hold it in place as the fit alone keeps it right where I want it.

25 June 2026
Rated 5 out of 5 stars

I ordered a table top

I ordered a table top. It was cut and delivered promptly. Sadly the corner was damaged in transit. If I pushed that corner against the wall as intended, the damage is not visible. The perfectionist in me wanted a replacement but the realist won out ...only I know its damaged. Cut my offered to replace the table top immediately but when I contacted them offered a reasonable discount. This is just good flexible service.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely use again

The choice of woods the colours and the price. The service was excellent and updates on delivery were good except for a delivery driver failing in his job and declared we weren't in !!!! However, there was a phone number to contact the delivery company and the goods were delivered the following day. The shelves fitted perfectly and finished off a cupboard beautifully

24 June 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Extremely happy with my order, had perspex with vent hole for my portable air con unit. Fits perfect over window. so neat. Cost very reasonable and quality just perfect. Thank you would highly recommend.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, saves time having a kit to work with, would have taken days to cut the parts myself. Price well worth all that cutting.Neat and accurate cutting - definitely use again.

18 May 2026
Rated 4 out of 5 stars

Does what it needs to do

Ordered portable AC acrylic, dimensions perfect for my window and it works as it should but for some reason the plastic has heavy scratches not sure what from but still works as intended. Quick shipping and safely delivered.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Massive delays, horrible customer service

I ordered floating shelves on 26 July, they were supposed to be delivered within 2 weeks. When the estimated time came I had heard absolutely nothing from the team so I contacted customer services. I have continually been given vague answers and when asked about an actual delivery date (because I am leaving the country soon) I just get a status about "your product is in process". It's completely unacceptable to not give a customer who has already paid hundreds of pounds no timeline for which the products will be available. Last night I received a further message that they have to cut the products from scratch. The customer service agent then emailed me to apologise for the delay and asked if since I am leaving soon I want to postpone further the production. No, why would I want to pay for an item I was supposed to receive within 2 weeks but to receive it several months later. The timelines are misleading on this website. I still have not been offered any firm time by which I will receive anything.

24 June 2026
Rated 1 out of 5 stars

Unhappy Customer

As others have stated, they give you an estimated delivery date, knowing it won't be delivered on time. £12.99 delivery charge for a small sheet of acrylic plastic, extortionate! And, it took 6 days to arrive from Sussex to South Wales, not good enough. When it finally arrived, again as others have stated, the hole was 4", not 7", as ordered. Also send you strange, negative emails, unprofessional. I will get it cut properly to size myself and will use a more competent, cheaper company in future.

15 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look