Custom Vision Clinic Reviews 365

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Simply the best! Fantastic level of care and surgical expertise from James Ball and the whole team. The end result far exceeded my expectations having worn high prescription glasses for many years.... See more

Company replied

Rated 5 out of 5 stars

I had my lenses replaced just over a year ago. It was the best decision I have made in years and life changing. The procedure itself was incredibly straight forward, and I experienced no pain afterw... See more

Company replied

Rated 5 out of 5 stars

Recently had replacement lens surgery in both eyes and what a difference it's made! Distance vision is better than it's ever been and I no longer need reading glasses for close work. The team at Custo... See more

Company replied

Rated 5 out of 5 stars

From my first appointment I knew I had made the right decision. I had lens replacement surgery on both eyes , 1week apart. Iv since had further appointments and each time its been professional and... See more

Company replied

Company details

  1. Ophthalmologist
  2. Eye Care Center
  3. LASIK Surgeon

Information provided by various external sources

Maintaining excellent vision is crucial for a good life. Many people used to think that world-class eye surgery was only available in London. This is no longer true. We offer customised eye treatment options for your current age and lifestyle – right here in Yorkshire.


Contact info

5.0

Excellent

TrustScore 5 out of 5

365 reviews

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Rated 5 out of 5 stars

Life changing eye surgery in minutes

I was recommended to the Clinic by my optician for cataract surgery and lens replacement. It was the best recommendation that I have ever had. Every aspect of my experience has complemented James Ball’s superlative skills, caring attitude and his investment in unbelievably advanced technology. My treatment was remarkably quick and totally pain free. I can see better than ever in my life. I am so grateful. Thank you James.

1 April 2021
Unprompted review
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Reply from Custom Vision Clinic

Thank you so much for your kind words, we are delighted to hear that you had such a positive outcome with us.
Best wishes,
James and the Custom Vision Clinic Team

Rated 5 out of 5 stars

Highly recommended!

I attended Custom Vision Clinic for a YAG laser treatment to my left eye earlier this week. I had lens replacement surgery on both eyes some time ago with James Ball and got a fantastic result. More recently, I had developed some “frosting” to my left eye which can sometimes happen with lens replacement surgery. The problem was dealt with expertly and quickly by James and his team at the clinic. I was really pleased to see that all the Covid protocols were in place and religiously adhered to, it gives you great comfort. I am now three days on from my laser treatment and it looks like I have got a great result. Highly recommended, a very personal and professional approach!

4 March 2021
Unprompted review
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Reply from Custom Vision Clinic

Dear John,
Thank you so much for taking the time to write this review, we're thrilled to hear that you had such a great result with us.
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

I enjoyed a thoroughly professional and…

I enjoyed a thoroughly professional and friendly initial consultation. Followed by surgery quickly afterwards which I must stress has Changed my. Life. Then two more post care consultations, again very thorough and friendly. I would not hesitate in recommending Custom Vision Clinic.

19 February 2021
Unprompted review
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Reply from Custom Vision Clinic

Dear Mick,
Thank you so much for your kind words, we really appreciate you taking the time to write this review.
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

A thoroughly professional service

A thoroughly professional service right from the management team to the highly skilled surgeons. All in the beautiful surroundings of Bowcliffe Hall.

19 February 2021
Unprompted review
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Reply from Custom Vision Clinic

Thank you so much for this review, Simon. We really appreciate your kind words.
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

Exceptional standard of care

I have had Keratoconus for +10 years and had a graft previously with another surgeon in Scotland. When I moved to Yorkshire I never expected to find a surgeon I was comfortable with. But over the last 3 years, James and his whole team have surpassed all my expectations. The standard of care has been exceptional. He always takes the time to explain everything and answer all my questions.

13 February 2021
Unprompted review
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Reply from Custom Vision Clinic

Dear Wendy,
Thank you so much for this review, we're thrilled to know that you had such a fantastic result with us.
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

Wish I'd done it earlier

I had lens replacement surgery in both eyes, the left eye initially and the right eye eye one week later. The procedure was painless, helped by the relaxed atmosphere generated by James and the team. I am very pleased with the results and have no need for glasses since the surgery.
I would highly recommend the Custom Vision Clinic.

11 February 2021
Unprompted review
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Reply from Custom Vision Clinic

Thank you so much for your kind words, Rowland. We're delighted to hear that you had such a great outcome with us.
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

Matching Pair

Great Service again from James Ball and his team, when it was identified my second eye would benefit from a lens replacement. Totally professional and safe during covid times. Would highly recommend Custome Vision Clinic.

9 February 2021
Unprompted review
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Reply from Custom Vision Clinic

Dear Alison,
Thank you so much for taking the time to write this review, we really appreciate it.
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

Lens Replacement Surgery

After speaking with my optician about lens replacement he advised me to see Mr Ball which is one of the best things I’ve ever done. From the first meeting/consultation through to surgery to the final check up it has been a incredible experience and I felt extremely at ease. Mr Ball and his staff are so nice and polite and informative on each step you take which helps so much , would definitely recommend anyone thinking of any sort of eye improvement to contact Customvision Clinic.

25 January 2021
Unprompted review
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Reply from Custom Vision Clinic

Dear Paul,
Thank you so much for your kind words, we're so grateful that you trusted us with your care.
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

Having been advised by my longstanding…

Having been advised by my longstanding optician that she could no longer maintain my standard of vision due to deteriorating cataracts especially in my right eye it was time to find someone able to carry out the necessary surgery. James Ball had operated on both my wife and my mother in law in an “earlier existence” so I made the appointment with Custom Vision Clinic.

The initial consultation was thorough and culminated in a discussion with James about the way forward - operations on each eye a week apart. Despite Covid we were able to proceed and 2 swift and painless operations later my shortsightedness was a thing of the past.

You often don’t get what you pay for but in this case you do - a very professional and efficient service throughout

It is difficult to put into words the pure joy of being able to see clearly into the distance without the need for glasses or contact lenses but thanks to James and his team every morning that elation hits me the moment I wake up.

Thanks to everyone at Custom Vision Clinic, but especially to James, for what he and they have achieved.

Jeremy Henderson

20 January 2021
Unprompted review
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Reply from Custom Vision Clinic

Thank you so much for taking the time to write this review, Jeremy. We're delighted to hear that you had such life-changing results with us
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

Quality lens replacement

After checking out several eye clinics for lens replacement surgery, l decided to go with custom vision.
I had an in depth consultation with Mr Ball, and decided to have the surgery
Mr Ball did an amazing job replacing the lens to my left eye. I had no pain or soreness. I can now read with out the need for glasses and would definitely recommend the clinic and use them again if needed to

Stephen Lund

19 January 2021
Unprompted review
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Reply from Custom Vision Clinic

Dear Steve,
Thank you so much for your kind words, we're thrilled to hear that you had such a positive outcome with us.
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

Not an understatement to say this…

Not an understatement to say this cataract procedure was life changing. The whole treatment was so quick and pain free, suburb service.

18 January 2021
Unprompted review
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Reply from Custom Vision Clinic

Dear Jonathan,
Thank you so much for taking the time to write this review, we’re thrilled to hear that you had such a positive outcome with us!
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

James really knows what he is doing and…

James really knows what he is doing and I wouldn't hesitate to recommend Custom Vision Clinic to others. The team were always polite and the service was excellent. .

18 January 2021
Unprompted review
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Reply from Custom Vision Clinic

Dear Chris,
Thank you so much for your kind words, we're delighted to know that you had such a fantastic experience with us.
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

A superb service from a very…

A superb service from a very professional team. I would have no hesitation in recommending them for cataract surgery.

17 January 2021
Unprompted review
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Reply from Custom Vision Clinic

Thank you so much for taking the time to leave this review, Stephen.
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

Excellent service

Excellent service. Felt so well looked after. The lens replacement has changed my life and only 10 minutes per eye. I cannot thank the safe hands of James and his team enough.

15 January 2021
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Reply from Custom Vision Clinic

Dear Leona,
Thank you so much for your kind words, we’re thrilled to hear that you had such a fantastic result with us!
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

James Ball has changed my life!

James Ball has changed my life by allowing me to be free of contact lenses and glasses after 60+ years. I am still amazed that I can open my eyes and see the world every day. This man is a treasure.

1 January 2021
Unprompted review
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Reply from Custom Vision Clinic

Dear Audrey,
Thank you so much for taking the time to write this review, we're delighted to hear that you had such life-changing results with us!
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

ICL surgery performed by Dr Ball

I recently had an ICL surgery performed by Dr Ball. I was very nervous. However, Dr Ball and his team were amazing at reassuring me throughout the procedure. He explained everything so clearly and answered all my questions prior to the surgery. The surgery was painless and quick, Dr Ball also kept me calm and relaxed throughout the procedure by reassuring me of how well it was going. I had amazing results from day 1 and my vision has been amazing since. I am so glad I made this decision. The team have also stayed in contact throughout and I have recieved excellent service from all the staff.
A huge thank you to Dr Ball for the life changing experience. Highly recommended.

29 December 2020
Unprompted review
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Reply from Custom Vision Clinic

Dear Shemila,
Thank you so much for your kind words, we are over the moon to hear that you had such a fantastic result with us!
Best wishes,
James and the Custom Vision Clinic team

Rated 5 out of 5 stars

Since meeting Mr Galmly

Since meeting Mr. Jack Gormley at Custom Vision Clinic, I felt I was in proffessional, very capable hands with an holistic approach which is exactly what you need when dealing with your sight and health. My problem is Glaucoma, but I have had cataract surgery to help lower the pressure to both eyes at Custom Vision, and now recovering well. On my experience, I would recommend Custom Vision for the cataract surgery.

17 December 2020
Unprompted review
Custom Vision Clinic logo

Reply from Custom Vision Clinic

Dear Jo,
Thank you so much for taking the time to write this review, we are so grateful that you trusted us with your healthcare.
Best wishes,
Jack and the Custom Vision Clinic team

Rated 5 out of 5 stars

I was told by my Optician that my…

I was told by my Optician that my eyesight, even with glasses, was very close to the legal limit for driving and I needed cataract surgery.
I was recommended by a friend to contact Custom Vision and consequently arranged an appointment with Mr Gormley
As a result I had the cataract surgery and now, just over a week after surgery, I can see much better that I expected without glasses, and have no worries about losing my driving licence.
Everything from my first appointment to my post surgery appointment has been very professional and I would have no hesitation in recommending Jack to anyone with an eye problem

15 December 2020
Unprompted review
Custom Vision Clinic logo

Reply from Custom Vision Clinic

Dear Keith,
Thank you so much for your kind words, we are thrilled to hear that you had such a fantastic outcome with Dr Gormley!
Best wishes,
Jack and the Custom Vision Clinic team

Rated 5 out of 5 stars

Cataract operations

I must admit I wasn’t looking forward to having my eyes “fiddled” with but I can honestly say that the procedure was surprisingly pain free.
The operation was performed with skill and attention to detail from pre-op through to post-op by Jack and his team.
If any of my friends say they have cataracts then I shall be pointing them in the right direction!

Keith Wood

10 December 2020
Unprompted review
Custom Vision Clinic logo

Reply from Custom Vision Clinic

Dear Keith,
Thank you so much for your kind words, we're delighted to hear that you had such a positive result with us and we look forward to seeing your friends in the future!
Best wishes,
Jack and the Custom Vision Clinic team

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