We absolutely love our neon sign! It’s exactly what we wanted and adds such a classy touch to our salon. We get so many compliments on it, and lots of our clients use it as a backdrop for selfies an... See more
Company replied
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See what reviewers are saying
Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... See more
Company replied
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... See more
Company replied
They were pretty communicative as the order processed, which I appreciated because it take so much time to create and then ship. The final product is gorgeous--exactly what my husband wanted. The ligh... See more
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Company details
Written by the company
Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order
Contact info
London, United Kingdom
- 020 3608 5978
- info@customneon.co.uk
- customneon.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great personalised sign I received for…
Great personalised sign I received for my wife's beauty room. The quality and finish is spot on. She loves her new sign. For being custom made the delivery time was really good.
29 January 2024
Unprompted review
Reply from Custom Neon®
Hi Gary. Thank you for this amazing review! We are so thrilled that your wife loves her new sign for her beauty room. We would love to see photos, don't forget to tag us @CustomNeon
I am so impressed with my sign and also…
I am so impressed with my sign and also the customer service at custom neon. They replied to my emails so quickly and couldn’t be more helpful! Really recommend.
1 December 2023
Unprompted review
Reply from Custom Neon®
Thank you so much for the 5-Star review, Talia! It's such amazing feedback to hear that you were impressed with your sign and that our team were able to provide you with such fantastic customer service. Thank you for the recommendation!
Hi amazing neon sign it was a birthday…
Hi amazing neon sign it was a birthday present for our son we were amazed when we lit it up looks great and the service was very good your company is doing a very good job of making bespoke signs well packaged thanks so much.
23 January 2024
Unprompted review
Reply from Custom Neon®
Hi Jane. Thank you for this great review! The team are so happy to hear that your son's birthday present looked amazing when you lit it up, and that you received great customer service. Thank you so much for the positive feedback!
Prompt, attentive customer service/quality
The timeliness was superb! I ordered as a last-minute Christmas gift for my daughter, but I was uncertain that it was going to get here on time. Customer service responded and guaranteed that it would and sure enough it was here a couple of days before Christmas! The quality of work is amazing and is exactly what she wanted! I would highly recommend these guys!
23 December 2023
Unprompted review
Reply from Custom Neon®
Hi Mandy. Thank you so much for taking the time to share this amazing review. We are beyond thrilled to hear that we were able to get your daughter's last-minute Christmas gift to you so promptly. We hope your daughter absolutely loves her new Custom Neon® sign! We really appreciate your recommendation.
Awesome product
Fantastic product, helpful and friendly customer service with quick delivery. Would definitely recommend.
2 November 2023
Unprompted review
Reply from Custom Neon®
Thanks for the fantastic review, Fiona! The team is so thrilled to hear that you had a brilliant experience, and that you received such helpful customer service. Thank you for your recommendation!
Excellent neon sign and communication 5…
Excellent neon sign and communication 5 star.
12 December 2023
Reply from Custom Neon®
Hi Helena. Thank you for sharing this feedback! We're so pleased to hear that you love your sign and that you received great communication from our team.
Reply from Custom Neon®
Thank you for the 5-Star review, Mark!
Great customer service
Great customer service. Responded very quickly and efficiently to my request.
9 December 2023
Reply from Custom Neon®
Hi Gabrielle! Thank you so much for this great review. We're so happy to hear that you received amazing customer service, and we hope you love your new Custom Neon® sign!
Neon Sign
Excellent service from start to finish. I had a couple of questions which were answered. Customer services are very knowledgeable.
Sign arrived. Love it!
28 November 2023
Reply from Custom Neon®
Hi Denise. Thank you so much for taking the time to leave an excellent review! We're so glad to hear that you experienced great customer service, and that you love your new Custom Neon® sign.
5 Stars
Super straight forward and great customer service. Kat was extremely helpful and always on hand for any questions. 100% recommend
1 December 2023
Unprompted review
Reply from Custom Neon®
Hi Sam. Thanks for the 5-Star review! It's such amazing feedback to hear that Kat was so helpful, and that you found the process to be super straightforward. We have passed this on to celebrate her great work!
Brilliant
Brilliant - just as expected and the remote's super cool with dimmer and flashing settings. Would recommend!
30 November 2023
Reply from Custom Neon®
Thank you for this 5-star review! The team at Custom Neon® are thrilled that you're so happy with your new sign, and that you love the features of your remote.
Liverpool FC Neon LED
Bought a custom Liverpool FC Neon LED sign in December. Extremely happy with the product and have had a lot of fun with the different lighting modes when the goals have gone in. Special mention to Taylor who was always very helpful during the design process. I would definitely purchase from Custom Neon again. Cheers, Mark
15 December 2023
Unprompted review
Reply from Custom Neon®
Hi Mark. Thank you for sharing this fantastic review! We are so thrilled to hear that you're so happy with your new Custom Neon® sign for Liverpool FC. We have passed on this amazing feedback to celebrate Taylor's great work. We would love to see photos, don't forget to tag us! @CustomNeon
HIGHLY RECOMMENDED!
Great service, perfect communication and fantastic professionals that help you in every single step of the process and approach solutions to any problem that can appear! Highly recommended
19 December 2023
Unprompted review
Reply from Custom Neon®
Thank you so much for this great review! It's such valuable feedback to hear that you had great service and communication from our team, and that we were able to problem-solve so effortlessly for you. Thank you for your recommendation!
I would highly recommend this company.
I purchased a Neon Sign for my house from Custom Neon. I selected the company initially because the online tool was excellent. I then spoke to several people in the organisation all of whom were very helpful and professional. I needed to sign quite quickly and it came earlier than expected and I am delighted with the quality of what I received.
13 December 2023
Unprompted review
Reply from Custom Neon®
Hi Stuart. Thank you for sharing this review! It's such great feedback to hear that you found our custom design tool so excellent to use, and that our team was so helpful. We're also so happy that your sign arrived earlier than anticipated. If we can do anything for you in the future, please don't hesitate to reach out!
Great product great service
Great product great service everything went smoothly and my wife loved her Christmas gift.
22 November 2023
Reply from Custom Neon®
Hi Graham. Thanks for this amazing review! We're so happy to hear that your wife loves her Custom Neon® that she received for Christmas.
I used custom neon for some signage in…
I used custom neon for some signage in my shop, excellent company to deal with. Rafiu worked very efficiently and changed my design a few times to get the right product for me.
3 December 2023
Unprompted review
Reply from Custom Neon®
Hi Dean. Thank you so much for your 5-star review! We're so happy to hear that you had a great experience working with Rafiu on your Custom Neon® sign, and we have passed this on to celebrate his great customer service! If we can assist with anything in the future, please don't hesitate to reach out.
Great customer service and great…
Great customer service and great quality product!
30 November 2023
Unprompted review
Reply from Custom Neon®
Thank you so much for this fantastic review, Becca!
Reply from Custom Neon®
Thanks for this fantastic review, Ian!
Responsive company and quick delivery
Responsive company and quick delivery. It’s exactly as I hoped.
10 November 2023
Reply from Custom Neon®
Thank you for this amazing 5-star review! We're so happy to hear that your Custom Neon® sign was exactly what you'd hoped.
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