We absolutely love our neon sign! It’s exactly what we wanted and adds such a classy touch to our salon. We get so many compliments on it, and lots of our clients use it as a backdrop for selfies an... See more
Company replied
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Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... See more
Company replied
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... See more
Company replied
They were pretty communicative as the order processed, which I appreciated because it take so much time to create and then ship. The final product is gorgeous--exactly what my husband wanted. The ligh... See more
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Company details
Written by the company
Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order
Contact info
London, United Kingdom
- 020 3608 5978
- info@customneon.co.uk
- customneon.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Custom Neon®
Hi Isabella. Thank you so much for this great review, we really appreciate your valuable feedback!
Ease of communication and help
5 April 2024
Reply from Custom Neon®
Hi Paul. Thank you for the review! It's fantastic to hear that you received great communication and service from our team.
Taylor went above and beyond for two…
Taylor went above and beyond for two rushed neon signs after we were let down by another company. Really great customer service and the finished items were perfect!
13 May 2024
Unprompted review
Reply from Custom Neon®
Hi Jessica. Thank you so much for taking the time to share this amazing experience. It's such valuable feedback to hear that Taylor was able to go above and beyond for you and exceed your expectations! We have passed this on to celebrate her great work. Please don't hesitate to reach back out to Taylor if there's anything else we can help you with in the future!
Meaningful Gift for our Beautiful Friend
I have used Custom Neon before, so I went to them for this light—and they didn't disappoint. We wanted something really special for my friend as a present when she went into remission. They were amazing from start to finish, from customer service to the beautiful box it arrived in. She absolutely loves it, and there was not a dry eye in the house when we gave it to her. Thank you, Custom Neon, for helping us create such a meaningful gift for our beautiful friend.
17 April 2024
Unprompted review
Reply from Custom Neon®
Hi Bexy. Thank you so much for taking the time to share this beautiful and heartfelt review! It is such incredible feedback to hear that you received amazing customer service from our team for such a meaningful Custom Neon® sign. We are truly honored to have been part of this special moment. Please don't hesitate to let us know if there's anything else we can do for you in the future!
Great product
Designed online, lots of colours and fonts to choose from. Ordered and asked for specific side for the electrical outlet. Came extremely well packaged, and looks amazing, just what we wanted. Would recommend
21 March 2024
Reply from Custom Neon®
Thank you for your wonderful feedback, Tanya! We're delighted to hear that ordering your sign was so easy, and that it has turned out amazing! If we can help with anything in the future, please don't hesitate to reach back out.
Perfect
Easy website to navigate.
Simple to amend design.
Wasn’t expecting it to be made in China but arrived in good time and no issues at all.
Would recommend.
26 March 2024
Reply from Custom Neon®
Hi Danielle. Thank you so much for taking the time to share this great review! We're so happy to hear that you found our website so easy to use, and that your sign arrived so promptly. While we have dedicated support, design, and manufacturing teams in Los Angeles, Australia, London, and Shanghai, where your sign is made depends on the requirements and timeframe of your order. Rest assured, we maintain the same exceptional quality across all of our manufacturing facilities. We appreciate your recommendation!
Perfect
Ordering was easy, staff really helpful and sign came on time. Looks absolutely amazing so please with it .
12 March 2024
Reply from Custom Neon®
Hi Gary. Thank you so much for sharing this review! We're so thrilled to hear that your new Custom Neon® sign looks amazing, and that you found it so easy to order. If we can do anything else for you in the future, don't hesitate to reach back out!
Great experience …
This is the third Neon we have ordered from custom neon
It’s so easy to use on the website and really easy to install
Extremely happy with our sign
Brilliant customer service too
29 February 2024
Reply from Custom Neon®
Hi John. Thank you for taking the time to share your experience! We are so thrilled to hear that you found our website so easy to use, and that you're so happy with your third Custom Neon® sign from us. If we can do anything else for you in the future, please don't hesitate to reach back out!
Reply from Custom Neon®
Hi Duncan. Thank you so. much for taking the time to share this review!
Reply from Custom Neon®
Thank you so much for your review, Richard!
Arrived in time as promised and product…
Arrived in time as promised and product was exactly what I was looking for. Very happy.
28 January 2024
Reply from Custom Neon®
Hi Jason. Thank you so much for this great review! We are so thrilled to hear that your new sign was exactly what you were looking for, and that you're so satisfied with your purchase.
Thrilled with the quality of our neon…
Thrilled with the quality of our neon light. Excellent customer service throughout our order
21 January 2024
Reply from Custom Neon®
Thank you for taking the time to share this fantastic review! It's great to hear that you're so happy with the quality of your new Custom Neon® sign, and that our team provided you with excellent customer service.
Reply from Custom Neon®
Hi Duncan. Thank you so much for your 5-Star review!
Highly Recommend
Lots of choice - colour, font, set out etc. I had a small query which was answered over the phone very quickly and pleasantly.
Arrived before the due date and I was extremely pleased with the quality and ease of displaying. Can't wait to order another for my garden.
23 January 2024
Reply from Custom Neon®
Thank you so much for this great review, we really appreciate your valuable feedback! It's such great feedback to hear that you received such prompt and helpful service, and that you're happy with the quality of your sign. Please don't hesitate to reach back out to us when you're ready to order your next sign!
Really good standard of product
13 January 2024
Reply from Custom Neon®
Hi Adam. Thank you so much for the great review!
Excellent service from start to…
Excellent service from start to finish!... product was delivered as promised and very well packaged.
Very happy customer.
9 January 2024
Reply from Custom Neon®
Hi Anthony! Thanks for the fantastic review. The team is so pleased to hear that you received such excellent customer service, and that you're a very happy customer!
Arrived in good time easy to install…
Arrived in good time easy to install and exactly what I wanted
9 January 2024
Reply from Custom Neon®
Thank you so much for this 5-star review! We're so happy to hear your new sign is exactly what you were looking for, and that you found it so easy to install.
Excellent company
Excellent company. Communication a touch sparse but the products are amazing.
7 January 2024
Reply from Custom Neon®
Hi Katie. Thank you for taking the time to write this review! We really appreciate your feedback regarding communication, and we will be passing this on to our team. We're so thrilled to hear that you found your Custom Neon® to be amazing. Please let us know if we can assist you in the future!
Faultless experience and a little in…
Faultless experience and a little in love with my sign
4 January 2024
Unprompted review
Reply from Custom Neon®
Hi Daniel. Thank you so much, it's incredible to hear that you had a faultless experience! We're so happy to hear that you love your new Custom Neon® sign.
Awesome Experience
Easy to design and order.....awesome quality and love the remote feature. I am normally pretty skeptical about ordering something like this online, but I couldn't be happier with the experience and product.
19 December 2023
Unprompted review
Reply from Custom Neon®
Hi Dave. Thank you so much for taking the time to share this feedback! We are so thrilled to hear that you found it so easy to order and that you're so happy with the quality of your sign. If you ever need assistance or have any questions, please don't hesitate to reach out!
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