Everyone on Reception are lovely to deal with and extremely helpful. The service engineer who visited me this time was Ruby, who I cannot praise enough. That said, all the engineers have been wonder... See more
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See what reviewers are saying
The service was great from initial discussion to final hand over of our a/c system. The installation guys were excellent. Friendly, tidy, cleaned up as they went along. Installation took place dur... See more
Company replied
We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job d... See more
Company replied
Professional service as always from Custom Heat. Arrive on time, polite and friendly. Always leave things neat and tidy. Pleased to see a lovely lady engineer too.
Company replied
Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Customer exploitation, not problem solving
Although the representatives are polite, the culture of this company is not problem solving but customer exploitation.
First visit left me with what seemed to be a working oil fired system but rapid water pressure loss was ignored despite me pointing it out. I believe this caused damage to my boiler. Further work at twice the cost failed to solve it. A final quote of nearly £700 had me walking away. I got it fixed for a lot less by a registered oftec person who was scathing of the lack of diagnostic work.
10 June 2026
Reply from Custom Heat & Cool
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations.
We take all customer feedback seriously, and your comments have been passed on to our Operations Director for review.
Boiler service
Mark arrived on time with a smile. Serviced the boiler. Checked all radiators for leaks. Happy to explain what he was doing. All fine . A good job well done.
17 June 2026
Reply from Custom Heat & Cool
Thank you for taking the time to leave this review. It's great to hear the boiler service went smoothly and that our engineer took the time to explain what he was doing throughout — that kind of transparency matters to us. A job well done indeed!
The Custom Heat Team
Lovely chaps very efficient and quiet…
Lovely chaps very efficient and quiet very respectful left me cleah and tidy excellent 👍
9 June 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it! It's great to hear the lads were respectful and left everything clean and tidy; that's exactly the standard we aim for on every visit. We hope to be of service again in the future.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the whole team made a positive impression — that's exactly what we aim for. We look forward to helping again whenever you need us.
The Custom Heat Team
Custom Heat the Professionals
The service provided by Ruby and her fellow colleagues continues to be personal, attentive and professional.
16 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this. It's great to hear that Ruby and the team continue to deliver the personal, attentive service we pride ourselves on. We'll be sure to pass your kind words along.
The Custom Heat Team
Great company both in terms of the…
Great company both in terms of the install and subsequent service. Cezar was very helpful yesterday.
16 June 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review, and it's great to hear you've had a positive experience with both the installation and ongoing service. We'll be sure to pass on the kind words about Cezar — it's always good to know when a member of the team has made a difference.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you posting this review. Sometimes the simplest feedback means the most - knowing we've delivered genuinely good service is what we're all about.
The Custom Heat Team
Just great work
Just great work, the surveyor came out! His suggestions worked perfectly and I was away when the work was done! Very pleased, will recommend!
14 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this review. It's wonderful to hear that our surveyor's suggestions worked so well and that we could complete the work whilst you were away. Your recommendation means a great deal to us.
The Custom Heat Team
Great engineer clean and tidy work
Great engineer clean and tidy work. In and out with excellent customer service.
11 June 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's wonderful to hear you were impressed with the clean and tidy approach to the work and found our customer service excellent. We always strive to leave things just as we found them while delivering quality results.
The Custom Heat Team
Whenever one ofyour engineers attend my…
Whenever one ofyour engineers attend my address I feel confident they will do a great job and explain what they are doing.
Also they are always so friendly
12 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback! It's wonderful to hear that you always feel confident in our engineers and that they take the time to explain their work clearly. Their friendly approach is something we're particularly proud of.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to know that our first class service approach consistently meets your expectations. Your continued trust in us means a great deal.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's wonderful to hear that our team kept you well informed throughout and left everything tidy - that attention to detail really matters to us.
The Custom Heat Team
Boiler Service
Boiler Service - EXCELLENT.
Thia was done about 2 weeks ago and everything is working well.
The very helpful engineer came on time, cleaned the magnetic filter did a full boiler Service and bled the Main Punp which now works silently TEN out of TEN
2 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's fantastic to hear the engineer arrived promptly and that the main pump is now running silently after the service and bleeding. A well-maintained boiler makes all the difference to your heating system's performance.
The Custom Heat Team
Excellent service.
12 June 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback! We're really pleased you found our service excellent and appreciate you recommending us.
The Custom Heat Team
A few genuine thoughts as a customer
A reliable and trustworthy company who give good communication and service. I never feel the need or have the excuse to consider anyone else to provide the work for me that Custom Heat currently do.
11 June 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this wonderful feedback. It's brilliant to hear that our communication and reliability have earned your complete trust over the years. Knowing that you feel confident choosing us for all your heating and plumbing needs means the world to us.
The Custom Heat Team
Had the boiler service done by Custom…
Had the boiler service done by Custom heat for years now.
I'm very happy with the services.
4 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to know you've been happy with our boiler servicing over the years - that kind of long-term trust means everything to us. Thank you for your continued loyalty.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear our engineer provided exactly the kind of efficient and friendly service we aim for. Your recommendation means a lot to us.
The Custom Heat Team
Workman arrived on time .Job explained…
Workman arrived on time .Job explained to me,and no mess everything cleaned up.Very efficient service all round.
2 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear our workman arrived punctually and took the time to explain everything clearly to you. Leaving everything spotless afterwards is something we always aim for, so we're delighted you noticed that attention to detail.
The Custom Heat Team
Excellent reliable service
Excellent reliable service. Friendly helpful staff from start to finish. The engineer, Ruby,who did the boiler service was very professional, polite and helpful
3 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this review. It's wonderful to hear that Ruby provided such professional and helpful service during your boiler service, and that you felt well looked after by our team throughout. Your kind words about our reliable service mean a great deal to us.
The Custom Heat Team
On time, friendly and efficient
On time, polite, friendly. Annual check/service on boiler.
Left everything clean and tidy.
10 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's great to hear our engineer arrived punctually for your annual boiler service and left everything spotless. That attention to detail and professionalism is exactly what we aim for with every visit.
The Custom Heat Team
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