Custom heat installed Worcester boiler approximately 12 years ago. Still going strong! Yearly service, past 2 years by excellent Ruby. Have taken boiler cover past 2 years. Peace of mind for a re... See more
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Review summary
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We had a boiler service as a part of our Care Plan. The engineer attended at the allotted time and was friendly and professional. Unfortunately, the hot water didn't come on the next day, but it w... See more
Company replied
Initial stock shortages pushed back my air conditioning installation without much notice, but everything else was great. Technicians were really friendly and consulted me every time there was a decisi... See more
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We have recently had a new electric central heating boiler to replace our old oil system, and a new, more efficient immersion heater tank installed . The work was done efficiently, effectively and on... See more
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Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Written by the company
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The John Lewis of plumbing
A highly professional company, no wonder Worcester Bosch uses them. The plumber sent out to take out my old boiler and install a new one was excellent - arriving on time, working calmly and quietly through the day and completing the job as requested. Recommended.
17 August 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the boiler installation went so smoothly — arriving on time and completing the job calmly and efficiently is exactly the standard we aim for. Your recommendation means a lot to us.
The Custom Heat Team
Great service
Great service, lovely friendly man came out. Have used Custom Heat for quite a few years now & would definitely recommend them.
17 August 2026
Reply from Custom Heat & Cool
We really appreciate you sharing this — it's lovely to hear you've been happy with our service over the years. Long-standing customers mean a great deal to us, and we'll make sure the team knows the kind words were appreciated. We look forward to being there whenever you need us!
The Custom Heat Team
Excellent Customer Service
We had a boiler service as a part of our Care Plan. The engineer attended at the allotted time and was friendly and professional. Unfortunately, the hot water didn't come on the next day, but it was a sticking valve and no fault attached to what was done in the service. We had a telephone call back the same day and an engineer came out and fixed the issue the next day, but said that the valve could stick again and so Custom Heat would replace the valve as a part of the Care Plan at no additional cost.
We are delighted with the organisation which does exactly what it says it will do on the tin!
Superb customer service.
13 August 2026
Unprompted review
Reply from Custom Heat & Cool
What a lovely review to read — thank you for taking the time to share such a detailed account of your experience. It's really pleasing to hear that when an unrelated issue cropped up after the service, our team responded promptly and kept everything covered under your Care Plan at no extra cost. That's exactly the kind of straightforward, reliable service we set out to provide every day.
The Custom Heat Team
standard service and filter change
engineer fitted filter upside down, allowing filter balls to escape into pipe work and reduce flow
7 August 2026
Reply from Custom Heat & Cool
We’re sorry for the issue caused during your service. We’re pleased we were able to put things right. Please don’t hesitate to contact us if you need anything further.
Great service- efficient!
13 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you found our service efficient — that's exactly what we aim for. We hope to be of help again in the future.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the engineer made the visit such a positive experience — being helpful and friendly matters just as much to us as the quality of the work itself.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's good to know you received the service you were looking for, and we hope to be of assistance again in the future.
The Custom Heat Team
Prompt and good service
10 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's good to hear the service was prompt and that everything went smoothly. We look forward to helping you again in the future.
The Custom Heat Team
Simon Scarfe did his usual thorough job…
Simon Scarfe did his usual thorough job of servicing my boiler.
7 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that the boiler service was carried out to its usual high standard — consistent, thorough work is exactly what we aim for every visit. We look forward to seeing you again next time.
The Custom Heat Team
Quick and easy
Easy to book appointment for boiler service and equally quick turnaround.
Good job by the engineer.
Thanks
7 August 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the booking process was straightforward and that the engineer got the job done promptly. We'll be sure to pass on the kind words to the team.
The Custom Heat Team
The Aircon unit is working great after…
The Aircon unit is working great after being serviced Seams much cooler after being cleaned! The lads did a good job, leaving the shop clean and tidy as they were going along!
7 August 2026
Reply from Custom Heat & Cool
Really pleased to hear the air conditioning unit is performing so well after its service — a thorough clean really does make a noticeable difference. It's great to know the team kept everything neat and tidy throughout the job too, as we always aim to leave a space exactly as we found it.
The Custom Heat Team
Excellent family run business.
7 August 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It means a great deal to hear that our family-run ethos comes through in the way we work. We've been proud to serve the local community since 1980 and that's something we'll always hold onto.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you posting this review. On time, no mess, and a fair price — that's exactly what we set out to deliver every time. Glad it all came together smoothly for you.
The Custom Heat Team
Efficient and friendly service
Efficient and friendly service. The plumber gave sensible advice and didn't try and solve a problem that could not be solved.
6 August 2026
Reply from Custom Heat & Cool
We really appreciate you sharing this. It's great to hear that the advice given was straightforward and honest — knowing when not to overcomplicate things is just as important as fixing what can be fixed. We'll be sure to pass your kind words along to the team.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you found our team polite and professional — that's exactly the standard we always aim to deliver.
The Custom Heat Team
Everyone I spoke to was friendly and…
Everyone I spoke to was friendly and very helpful. The engineer arrived on time and was excellent at work and friendly. I have never had a problem with the company even the payment was easy. This is not always the case for me at the grand old age of 85!!!
6 August 2026
Reply from Custom Heat & Cool
What a lovely review to read — thank you so much for taking the time to share your experience. It's genuinely pleasing to hear that everything from the office team through to the engineer's visit felt straightforward and friendly, and we're especially glad the payment process caused no hassle at all. We look forward to being there whenever you need us.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear our engineer was with you promptly and that the work was carried out competently — that's exactly the standard we aim for every time.
The Custom Heat Team
The young man who came to service the…
The young man who came to service the boiler was very polite and very efficiant thank you m.watts
6 August 2026
Reply from Custom Heat & Cool
We really appreciate you sharing this — it's great to hear the boiler service went well and that our engineer left a good impression. Politeness and doing the job properly are things we genuinely care about, so it means a lot to read this.
The Custom Heat Team
Their service is very slow and expensive.
Our boiler wasn't working. They came very late. Even their office was closed. The engineer couldn't get a quote or part. so had to wait in the cold another day.
Also, they quoted a very high amount and 2 weeks time period. I got it fixed the same day for a third of their quote! Their service is very slow and expensive.
2 April 2026
Reply from Custom Heat & Cool
We’re sorry to hear you were unhappy with our service and apologise for the inconvenience caused. We’re glad you were able to get your boiler fixed.
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you received fast, friendly service — that's exactly what we aim to deliver every time. We look forward to helping you again in the future.
The Custom Heat Team
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