Updated: Within 24 hours of posting this review the Custom Genie team reached out. They sent my order right away and gave me a credit toward a future order. Though the initial experience was disappo... See more
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Review summary
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Reviews shaping this summary
We have several name tags from Name Badges Int'l whom you absorbed. The ones we just got from you seem lesser quality. They are printed slightly off center, so the white edge shows slightly more on o... See more
Company replied
The name badges I ordered came in a timely manner and were perfect. I order pretty frequently when we have new hires or existing staff have lost their badges. The only reason I gave 4 stars instead of... See more
Company replied
The order arrived in suitable time - though at the end of the 7-day timeframe posted on the website. Each order I've placed, including this one, have been suitably packaged and have arrived in good c... See more
Company details
About Customgenie
Written by the company
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Contact info
United States
- customgenie.com
3.7
Average
82 reviews
Replied to 73% of negative reviews
Typically replies within 1 month
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Reply from Customgenie
Suzanne, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon.
The new website took a few minutes to…
The new website took a few minutes to get used to, as artwork is handled differently.
Love that the discount is automatic for our wholesale account.
2 February 2026
Reply from Customgenie
Hey Linda, thanks so much for the feedback! We're glad the automatic wholesale discount is working smoothly for you. We know the new website took some getting used to with how artwork is handled, but we're really happy you're finding your way around.
We can't wait to work with you on your next orders. Thanks for choosing Custom Genie!
It's always a MESS
4 of 5 orders were messed up. and had to submit each time pics and go back and forth to get each corrected
4 February 2026
Reply from Customgenie
Hi Sam, we sincerely apologize for the issues with your orders. We understand how frustrating it must be to have multiple orders require corrections.
We're looking into this immediately. These are not the quality standards we hold ourselves to. Our team will reach out to you directly to resolve this and ensure we get it right moving forward.
We appreciate you sharing your feedback with us.
Great Experience
We had a unique situation ordering name badges. Everyone was very helpful and responsive!
3 February 2026
Reply from Customgenie
Hi Julia, thank you so much for taking the time to share your experience. We're really glad we could help with your order—that's the standard we strive to maintain.
We can't wait to work with you on your next orders. Thanks for choosing Custom Genie!
Never received item
2 February 2026
Reply from Customgenie
Hi Travis, we sincerely apologize for the missing item. We understand how frustrating that must be.
We're looking into this immediately. Our team will reach out to you directly to resolve this and ensure you receive your order.
We appreciate you sharing your feedback with us.
Reply from Customgenie
Hey Michael, we sincerely apologize for what happened. Our standards don't match the experience you had, and we want to make sure we get this right for you.
We're looking into your order right now. Our team will contact you directly to get this sorted and get you exactly what you ordered.
We appreciate you sharing this with us.
The client was extremely happy with the…
The client was extremely happy with the quality and look of the name badges. She was also amazed at the speed at which she placed the order, and the product was received. Thank you for making me look like a hero.
4 February 2026
Reply from Customgenie
Hey Barbara, thank you so much for this! That's exactly what we aim for. You're awesome for letting us know, and we can't wait to work with you again! Thanks for choosing Custom Genie!
Nice products but the Web site is a…
Nice products but the Web site is a little complicated to use and we don't receive shipping confirmation. Communication should be improved.
4 February 2026
We had an issue but they corrected it…
We had an issue but they corrected it and got a replacement to us very quickly.
3 February 2026
We don't like exporting and uploading…
We don't like exporting and uploading an Excel file for the names! Please bring back the old way of inputting names
2 February 2026
The order arrived in good condition.
The order arrived in suitable time - though at the end of the 7-day timeframe posted on the website. Each order I've placed, including this one, have been suitably packaged and have arrived in good condition.
The ordering process for 'custom' stickers is a little more complicated than I would hope given that successive orders of the same item should simply draw from the details already on record. Having the opportunity to select formats already on file with Custom Genie would alleviate issues that arose after attaching a copy of the image I kept on file from a previous order. The issue was resolved after several email exchanges, however.
30 January 2026
I never rec'd an order confirmation…
I never rec'd an order confirmation after placing an order. Never rec'd tracking via email after the order shipped.
19 January 2026
The stickers came out great
The stickers came out great, great quality great image. Only thing is I didn’t get an update on when stickers were made or estimated delivery. I ordered on a Saturday (12/6) and they were delivered on Monday (12/15) a week later. I know the faqs said like a 2-3 business days turnaround but I had my event 12/13 so was a little disappointed. Will still use again. Will just make my order in advance.
6 December 2025
Disappointed
The design was so so small after choosing the largest sizes. I had a design deleted it and redid it but the original design I didn’t want was sent to me. It was hard to see the placement of the writing and design on the pen. Extremely disappointed.
8 December 2025
You still have NOT fulfilled on order…
You still have NOT fulfilled on order placed November 26th.
26 November 2025
Everything they do is amazing..
Everything they do is amazing... great service, great process
24 November 2025
ZERO care for specificity or customer service.
Specifically asked for a proof as the online editor wasn't allowing placement as precisely as I wanted. Ignored the instructions, printed and shipped the tags. When received, they indeed looked off and reused to assist. DEFINITELY do not recommend
15 December 2025
Unprompted review
They follow directions perfectly and do…
They follow directions perfectly and do a great job!
21 November 2025
Quick to replace missing item
Part of my order was missing, but it was corrected and they even sent extra stickers.
20 November 2025
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