Stickers International (Custom Genie) Reviews 505

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Customers are really happy with the product quality, noting that the stickers look great, are of excellent quality, and the colors and design turn out perfectly. Many people are pleased with how their custom stickers turned out, finding them to be exactly as ordered and fitting perfectly. However, some customers also noted issues with their orders, including not receiving order confirmations, tracking information, or timely updates on production and shipping. A few other people also felt that the delivery was slow or that their orders were delayed without notification. Some reviewers were not happy with the response time to their inquiries or experienced problems with incorrect sizes or printing quality.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many customers are extremely pleased with their custom... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of the products,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment. Many reviewers report significant... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise the fast delivery times, with... See more

Response time

Customers had ambiguous experiences with response times. Some reviewers found customer service very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I researched many on-line label companies before deciding to use Stickers International for my electronic products' front panel labels. They had the best prices and their site made it easy to design m... See more

Company replied

Rated 5 out of 5 stars

I’m extremely pleased with my custom stickers! The quality is excellent, the colors and design turned out perfectly, and they arrived quickly. I’m thrilled with the results and will definitely order f... See more

Company replied

Rated 5 out of 5 stars

Best quality stickers! Couldnt be happier with how these stickers turned out. No other vendor was able to produce my products as nicely and fast without issue.

Company replied

Rated 5 out of 5 stars

The process to get them designed exactly the way I wanted them to look was incredibly easy!! The stickers came within a week of ordering. Highly recommend Stickers International!

Company replied


Company details

  1. Sticker Manufacturer

Written by the company

Are you ready to take your creativity to the next level? bring your ideas to life and stick them on any surface with high-quality stickers. Join countless satisfied customers.


Contact info

4.1

Great

TrustScore 4 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent quality

Uploaded design and dome stickers came out perfectly

10 January 2026
Stickers International (Custom Genie) logo

Reply from Stickers International (Custom Genie)

Thank you so much for the 5-star review! 🌟 We’re thrilled to hear that the quality met your expectations and that your custom design and dome stickers turned out perfectly. At CustomGenuie, we love bringing your visions to life! We look forward to working with you again soon. 😊

Rated 1 out of 5 stars

Got the wrong size and never got…

Got the wrong size and never got replacement for it.

17 December 2025
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Reply from Stickers International (Custom Genie)

Hello,

We sincerely apologize for the inconvenience. We're very sorry to hear that you received the wrong size and did not receive a replacement.

A member of our team will be reaching out to you shortly to assist you and make this right as quickly as possible.

Thank you for your patience and for bringing this to our attention.

Best regards,

Rated 1 out of 5 stars

The logo on one of the stickers was not…

The logo on one of the stickers was not in the place that I put it online and when I received it, it was lower and mismatched. It was not when I approved it.

15 November 2025
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Reply from Stickers International (Custom Genie)

Thank you for bringing this to our attention, and we’re very sorry for the inconvenience. We understand how important it is for your stickers to match the approved proof. A member of our Customer Service team will be reaching out to you shortly to review what happened and help resolve this.

Rated 1 out of 5 stars

Quality has gone down hill since merger

This place has been great FOREVER! Except now they merged company's with "Custom Genie" and now my prints look like they were printed one someone's 1980 printer. Very unhappy with the merger. Please go back to the way you were

19 November 2025
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Reply from Stickers International (Custom Genie)

Thank you for sharing your feedback with us — we’re truly sorry to hear about your recent experience. This isn’t the quality standard we aim for, and we understand how frustrating it can be, especially after having a great experience with us for so long.

Someone from our Customer Support team will be reaching out to you directly to review your order and help make this right. We appreciate your patience and the opportunity to improve. Your satisfaction is very important to us.

Rated 5 out of 5 stars

Perfect solution for front panel labels

I researched many on-line label companies before deciding to use Stickers International for my electronic products' front panel labels. They had the best prices and their site made it easy to design my artwork to meet their needs. The labels arrived in about 4 days and look great! I will be using Stickers International for all my future label needs.

26 September 2025
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Reply from Stickers International (Custom Genie)

Thank you for your feedback. We’re glad you found our design process easy and that your labels turned out great. We appreciate your trust and look forward to working with you again. If you’d like to share a photo of your labels and tag us on Instagram, we’d love to see it.

Rated 5 out of 5 stars

Love them

Love them! THE PRICES!!!! Are amazing!!!!!

13 September 2025
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Reply from Stickers International (Custom Genie)

Thank you! We’re so happy you love them and that our prices made you smile.

Rated 3 out of 5 stars

A couple of issues but customer service was responsive.

A couple of issues but customer service was very responsive. They charged me twice for my order and I had to email twice to get a response, but they did respond and they did credit me back for the extra charge. The stickers took 2 and a half weeks to get here. They don’t provide a tracking number. I called to see what was taking so long. They answered the call quickly and were able to tell me when they would arrive. Stickers look great, exactly what I wanted. I would do business with them again and allow for plenty of time to get my order.

20 September 2025
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Reply from Stickers International (Custom Genie)

Thank you for sharing your experience. We’re happy the stickers turned out just as you wanted and that our Customer Service team was able to assist. We appreciate your patience with the timing and will use your feedback to make future orders smoother.

Rated 5 out of 5 stars

Top quality!

Top quality!

11 September 2025
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Reply from Stickers International (Custom Genie)

Thank you for your feedback. We’re glad you’re happy with the quality.

Rated 3 out of 5 stars

customer email service follow up

customer email service follow up - can be improved .
International order fulfillment - was not disclosed upfront. it wasn't clear the stickers are not printed in usa.

19 September 2025
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Reply from Stickers International (Custom Genie)

Thank you for sharing your experience. We’re sorry the process and follow-up were not as clear or timely as they should have been. We appreciate your feedback and will use it to continue improving our service, as we slowly move our production (currently in all North America) to the U.S.

Rated 5 out of 5 stars

EXACTLY WHAT I WANTED

Sent in my own design and got back a product I can be proud of. Clean, crisp and spot on. Great job
to all at SI-Doug Brand

26 September 2025
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Reply from Stickers International (Custom Genie)

Thank you for your feedback. We’re thrilled you’re proud of your design and that the final product met your expectations. Our team truly appreciates your kind words.

Rated 1 out of 5 stars

Communication regarding order is bad.

I have placed many orders through Stickers International and have a good experience. This last round, has not been good. No email confirmation of order placed, no information for tracking. I have sent emails with no response as well as chatted with a customer service agent. The agent said my order was complete and would supply tracking, but I haven't recieved anything yet.

26 September 2025
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Reply from Stickers International (Custom Genie)

We’re very sorry for the lack of communication and updates on your recent order. This is not the experience we want for our customers. Our Customer Service team will contact you directly with your tracking information and ensure this is resolved quickly.

Rated 2 out of 5 stars

I have emailed twice requesting a…

I have emailed twice requesting a status update on my order with zero response. Then I receive this request for review........

16 September 2025
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Reply from Stickers International (Custom Genie)

We’re very sorry you haven’t received a reply to your emails and understand how frustrating this must be. Someone from our Customer Service team will be reaching out to you shortly with a status update on your order. Thank you for your patience while we work to resolve this for you.

Rated 1 out of 5 stars

I still haven't gotten my order

I still haven't gotten my order. Ordered 10 days ago. Was supposed to get 9/22/2025. Yall Promised me my order everytime I talked to you. And yet here we are still no tracking number. Just a continuous Promise by email that it'll be shipped tomorrow.

16 September 2025
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Reply from Stickers International (Custom Genie)

We sincerely apologize for the repeated delays and the frustration this has caused. We completely understand how disappointing this must be, and we take full responsibility for the inconvenience.

Please rest assured that a member of our team will reach out to you directly today with an updated status and tracking information for your order. We are committed to resolving this as quickly as possible and ensuring you receive your order.

Thank you very much for your patience and understanding.

Sincerely,

Rated 1 out of 5 stars

Misleading Coupon + Delivery Delays

The Coupon that I used did not specify that Domed stickers were not covered, seems like a false description to me.

Then the stickers did not arrive (and have not yet arrived) as scheduled - customer support say that they ran out of ink and that they're hoping to get them sent out by the end of this week.

10/2/25 - Despite the response from SI here, there has still been no update and no shipping notification :-( If it wasn't that I've dealt with SI before, I'd be thinking this was a scam company

15 September 2025
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Reply from Stickers International (Custom Genie)

Thank you for reaching out and sharing your concerns. We sincerely apologize for the confusion regarding the coupon and for the delay in your order. We understand how frustrating this must be.

Please rest assured that a member of our team will contact you directly to clarify the coupon issue and provide an updated status on your stickers. We are committed to resolving this as quickly as possible.

We truly appreciate your patience and understanding.

Sincerely,

10/02/2025 - We are very sorry for this situation and understand your frustration. Please know that we are actively working to ensure this does not happen again. A member of our team will be reaching out to you directly to provide a status update on your order. We truly value your trust in us and appreciate your patience as we resolve this.

Rated 1 out of 5 stars

Still waiting after 3 weeks

It's been almost 3 weeks and I still do not have shipping information. I was finally contacted that my order would be shipped yesterday or today and nothing further so I am not at all pleased with my experience.

8 September 2025
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Reply from Stickers International (Custom Genie)

We sincerely appreciate you reaching out to us and deeply regret the delay and any inconvenience this may have caused. Please rest assured that a member of our team will contact you promptly to provide an updated status on your order and assist you in every way possible.

We greatly appreciate your patience and understanding.

Sincerely,

Rated 2 out of 5 stars

I still haven't received my package and…

I still haven't received my package and was not updated it would be this late.

11 September 2025
Stickers International (Custom Genie) logo

Reply from Stickers International (Custom Genie)

We’re very sorry for the delay and for not keeping you updated on your order. This is not the experience we want for our customers.

A member of our Customer Service team will be reaching out to you shortly to provide an update and resolve the issue as quickly as possible. We truly apologize for the inconvenience and appreciate your patience.

Rated 1 out of 5 stars

Stickers never arrived

Stickers never arrived, no way to track the order and no response from company...terrible

4 September 2025
Stickers International (Custom Genie) logo

Reply from Stickers International (Custom Genie)

We’re very sorry to hear that your stickers never arrived and that you weren’t able to track your order or receive a response from us. This is not the experience we want for our customers.

A member of our Customer Service team will be reaching out to you directly to review your order details and provide a solution right away. We truly apologize for the frustration this has caused and appreciate you bringing it to our attention.

Rated 1 out of 5 stars

Give your customers confirmation

This was my first order with your company. I did not recieve an order confirmation, progress or updates on my order, and no further correspondence what so ever. I finally called after a week to inquire about the status of my order. I was told that it should be out of production and getting ready for shipping. I was placed in hold when I asked about a time frame.
Then I was told that the order was never filled because there was no sticker paper available. When I asked why I wasn't notified, she explained that they were just given notice that day, and offered me a refund.
I agreed to the refund, and was informed that I should recieve confirmation of my cancelation within an hour. It is now 29 hours later and I do not have an email confirmation nor do I have my funds returned.
I will not be shopping with your company again.
I understand that things happen out of your control, however you should always make sure to let your customers know when there will be a delay with their order.

9 September 2025
Stickers International (Custom Genie) logo

Reply from Stickers International (Custom Genie)

Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience and lack of communication regarding your order.

A member of our Customer Service team will be reaching out to you directly to review this in detail and ensure your refund confirmation and funds are processed without further delay. We are also reviewing our processes to make sure customers are promptly notified of any issues moving forward.

We truly regret the frustration this has caused and appreciate your feedback as it helps us improve.

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