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Cushon Reviews 

1,941
•
TrustScore 4.5 out of 5

4.5

Retirement Scheme Provider
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Review summary

Created with AI, based on recent reviews

Considering 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and straightforward approach of the service, especially when consolidating multiple pension pots. The app is consistently praised for being user-friendly, making it simple to navigate and manage finances. Many people also commend the staff and customer service for their helpfulness, quick responses, and professional support throughout various processes. However, some customers also noted issues with the app's functionality when trying to withdraw funds, leading to frustration and missed deadlines. A few other people also felt that customer service could be inefficient, with delays in resolving issues and a lack of ownership over problems.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the app and system very easy to use and... See more

Service

Consumers find service to be positive, with many reviewers appreciating the efficient and hassle-free... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and politeness... See more

Application

People report positive experiences with the app, finding it simple, easy to use, and helpful for managing... See more

Staff

Customers had positive experiences with staff, praising their helpfulness, professionalism, and knowledge.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more

Rated 5 out of 5 stars

First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more

Rated 5 out of 5 stars

A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... See more

Rated 5 out of 5 stars

Our company joined Cushon and their straightforward approach made me finally want to try and push to merge my old pension pots. Cushon made the whole process so simple and the easy to use app was bril... See more

Company details

  1. Retirement Scheme Provider
  2. Investment Service

About Cushon

Written by the company

Cushon by WTW

Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.

In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,941)

369 reviews in the last 12 months

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Rated 4 out of 5 stars

Personal experience

To be honest I don’t know a lot about the organisation other than you take care of my work place pension and I do get communication updates on the amounts that are being paid into my pot… I would like to take this opportunity to thank you for your efficiency and effectiveness. Sincerely Rosemary

9 January 2026
Unprompted review
Rated 5 out of 5 stars

A hopeful future.

I am enjoying the fact that money is being put aside for me for future purposes even when I don’t remember to save money. Helping me with that gives my future some hope!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Great way to save

Great way to save. Communication is great and was informed when contributions have been sent each month so you can keep track of how much your saving.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer Support

Alisha understands Cushon/ Creative products and processes extremely well and uses clear written and verbal to explain the requirements.

We were adding salary exchange to an existing scheme and she fully was able to implement professionally and quickly making the process easy.

11 November 2025
Unprompted review

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