Cuscocasino Reviews 199

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Scammers. I've been playing a long time at Cusco Casino. They give bonusses and the like, but when your win rate is to high they cancel your bonusses, this means any bonusses you had and the cash back... See more

Rated 3 out of 5 stars

Dear cuscocasino players, I would like to inform you that cuscocasino has a new owner, as i read the new reviews there is something going on with this casino, it seems that you can move on to a dif... See more

Company replied

4.0

Great

TrustScore 4 out of 5

199 reviews

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1-star

Replied to 28% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Scammers

Scammers. I've been playing a long time at Cusco Casino. They give bonusses and the like, but when your win rate is to high they cancel your bonusses, this means any bonusses you had and the cash back. They'll make sure you'll start losing. After they blocked my bonusses, I've still played and started losing more and more. Kind of till the point it isn't believe able anymore. Just another scam casino, but with extra steps. If you want to close your account they will try anything in their power to not let you close it, to the point they just wont close the account. If you like your money, don't gamble here. you've been warned. Just another gamble site preying on people with gambling problems.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not play here. Cusco Casino Scammer

Do not play here.
You lose your money fast and the bonus terms are extremely misleading.
I received a €30 bonus and had to wager €1200. When I still had €20 left to wager, my balance was €1250.
After completing it, €1200 disappeared instantly, leaving only €50.
RTP feels fully in favor of Cusco Casino.
Live chat does not work; you have to email and I’ve been waiting days for a response.
Not reliable – stay away.

7 February 2026
Unprompted review
Rated 4 out of 5 stars

Waiting for withdraw.. updated

I don't know what to think of it so far. I've made a withdraw, but haven't received it yet. It's also quite difficult to contact someone via chat.

Tomorrow is day 5, and I should have my money, it's about €700. I Wait and see, and when I do get it, I'll give the casino more stars.

Emails aren't being responded to.

Update: I received my money. That's why I'm getting 4 stars. To get 5 stars, the payout could be a bit faster.

5 February 2026
Unprompted review
Rated 3 out of 5 stars

Is cuscocasino still open?

Dear cuscocasino players,

I would like to inform you that cuscocasino has a new owner, as i read the new reviews there is something going on with this casino, it seems that you can move on to a different name and the old name keeps going, I think we are getting scammed

29 January 2026
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Dear Mike ,
Yes, Cuscocasino is still open and operating normally.
The platform is stable, accepts new and existing players, and offers a full range of games, bonuses, and payment methods.

If you have any questions or need help with access / account, welcome back, we will be glad to see you on the site.

Best regards,
Cuscocasino Team

Rated 1 out of 5 stars

F.u.c.king scam

F.u.c.king scam. Dont play here. No chance to connect with real person. Never play here. Its only loosing money. If you want close your account they close chat.

8 December 2025
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Dear , Monika

We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. Please be assured that your request has been fully addressed and resolved.

Best regards,
Cuscocasino Team

Rated 1 out of 5 stars

It’s all scam and misleading

I had lost 750 EUR. The slots was giving me nothing. I did a last deposit of 200 EUR, go to a roulette table and won 1100 EUR.

I made a withdrawal and they cancelled it. I had to verify my profile while it already was verified. I sent my documents again and withdrawl the money.

My “vip-manager” told me that a withdrawl takes 72 hours, but because I’m a “vip player” and she is my manager, she can speed it up. It’s now 6 days ago and still received nothing and my withdrawl isnt processed yet.

Now my vip manager ignores my message and if I e-mail cuscocasino they only tell me the same everyday. Like every mail I send, this is their answer

“Please give the finance department a little more time, as they are still processing your withdrawal”

The vip manager mislead me with the facts she spoke about fast withdrawls and she is able to speed it up. Otherwise I never played at this casino. People please watch out and don’t believe their respond on bad review with the fact they wants to find a solution. It’s all scam

24 June 2025
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Dear Souff,

Thank you for sharing your experience, and we truly understand your frustration.

Please allow us to clarify a few important points. We have carefully reviewed your withdrawal request from our side, and we can confirm that all necessary steps on the part of Cusco Casino have already been completed. The current delay is due to technical processing times on the side of our payment provider, and unfortunately, this is something temporarily outside of our direct control.

We completely understand how disappointing delays can be, especially after a big win, and we assure you that your withdrawal has not been cancelled but is currently in queue for final processing. We are actively following up with the provider to expedite the procedure, and as soon as they release the funds, they will reach you without further delay.

We also regret any confusion regarding your VIP manager’s communication. Our intention was never to mislead, but to support you with transparency and care.

We appreciate your patience and remain committed to ensuring that your winnings reach you safely. Should you need any further updates, feel free to contact us any time — we’re here to help.

Warm regards,
Cusco Casino

Rated 5 out of 5 stars

CuscoCasino truly impressed me more than expected

CuscoCasino truly impressed me. The site is sleek, easy to navigate, and packed with high-quality games—from slots to live dealers. Bonuses are generous with clear terms, and customer support is fast and friendly.

1 April 2025
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Hi Tihomir,

Thank you so much for taking the time to share your experience — we’re thrilled to hear that Cusco Casino has left such a positive impression on you!

It means a lot to us that you’ve noticed the effort we put into building a sleek and intuitive platform. We’re committed to offering a wide range of high-quality games, and it’s fantastic to hear that you’ve enjoyed both the slots and our live dealer section.

We also appreciate your mention of our bonus offers and the clarity of the terms — we work hard to keep our promotions both exciting and fair, so players know exactly what to expect. And of course, it’s great to know our customer support team has been there for you in a fast and friendly way — that’s what we’re here for 24/7!

We’re always working on new features, fresh games, and even more rewarding promotions, so stay tuned. If you ever need anything or have suggestions, don’t hesitate to reach out — your feedback truly helps us grow.

Thanks again for being part of the Cusco Casino community. We wish you lots of luck and fun ahead!

With Love,
Your Cusco Casino

Rated 5 out of 5 stars

great casino

Nice casino good bonnuses loads of games and very quick support

4 June 2025
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Dear Diederik,

Thank you so much for your great feedback!
We’re thrilled to hear that you’re enjoying your time at Cusco Casino. It means a lot to us to know that our bonus offers, wide selection of games, and responsive support team are hitting the mark for you.

We work hard every day to create an experience that’s both exciting and reliable. From fast support responses to rewarding promotions, our goal is to make sure our players always feel welcome, valued, and entertained.

If you ever have questions about ongoing promotions, need help finding a specific game, or want to know more about upcoming tournaments, our team is always just a message away. We’re here to make your experience as smooth as possible.

And don’t forget to check your inbox regularly—you never know when a little surprise bonus might be waiting for you!

Thanks again for being part of the Cusco family. We’ll keep doing our best to deliver a top-notch casino experience you can trust and enjoy every time you log in.

Warm wishes,
Cusco Casino

Rated 5 out of 5 stars

Great casino

19 May 2025
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Hi Pim!

Thank you so much for your kind words — short and sweet, but it means a lot to us!
We’re really happy to hear you're enjoying your time at Cusco Casino.

Our team works hard to create a smooth, fair, and exciting experience for every player — so knowing you're having a great time truly makes our day.

If you ever have any questions or need help, we’re always here for you.
Wishing you lots of fun and good luck on your next spins!

Warm regards,
Cusco Casino

Rated 5 out of 5 stars

Good casino

lots of promotions and bonuses, live chat very fast, helping ...

12 April 2025
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Hi Pawel,

Thank you so much for your kind feedback! We’re thrilled to hear that you’ve had a great experience with us and that our live chat support was fast and helpful.

At Cusco Casino, we strive to offer not only a wide variety of games but also exciting promotions and bonuses for our players. It’s really important to us that every player feels appreciated and well-supported throughout their gaming journey.

We’re so glad you enjoyed the speed of our customer support — we work hard to ensure that every request is treated with the highest priority so that your experience is as enjoyable as possible.

Your feedback is truly valuable to us, and it motivates us to continue improving. Please don’t hesitate to reach out if you need any assistance or if you’d like to discover new exclusive offers.

We wish you lots of fun and luck at our casino, and we hope to see you again soon as one of our loyal players!

With Love,
Your Cusco Casino

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