Fantastic service and lovely curtains made which match the ones my mother had made for me before she passed away. I am very happy to know have a matching pair bit with a slightly more modern look as... See more
Company replied
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Review summary
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My advisor Denise was very helpful and patient,honed into what I wanted quickly. The curtains are very well made and the fitting service wars really good. The curtains were made and up faster than I... See more
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We ordered some curtains for our lounge earlier this year which were supplied and fitted in the Spring. We are so pleased with them. They looked nice over the summer but have really come into their ow... See more
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We undertook building works to create a Home Office over the last four months and sought help once again from Dean Parker and his team in sourcing blinds, chairs and seating cushions. Th... See more
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Company details
Written by the company
Save up to 80% off a wide range of Designer Curtain & Upholstery Fabrics. Buy Online or Visit our North London Shops.
Contact info
281 Ballards Lane, N12 8NR, London, United Kingdom
- 02084920094
- sales@curtainfactoryoutlet.co.uk
- curtainfactoryoutlet.co.uk
4.6
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Samples never arrived!
26 February 2025
Reply from The Curtain Factory Outlet
Hi Vani, apologies you haven't received your samples yet. They were ordered with our supplier Romo less than a week ago, so they are likely on their way to you in the post.
We will have someone chase this for you tomorrow.
I found what I wanted straight away and…
I found what I wanted straight away and ordering was easy
25 February 2025
Reply from The Curtain Factory Outlet
Hi Avril, thank you for your review. We are glad you found the ordering process easy.
Fast and efficient.
25 February 2025
Reply from The Curtain Factory Outlet
Hi Rita, thanks for your review. We aim to provide a fast, efficient and friendly service.
Great service
Easy to complete a purchase and the goods arrived promptly and well packed.
24 February 2025
Reply from The Curtain Factory Outlet
Thank you for your review. We are glad you are pleased with the service and hope to see you again soon!
Overpriced, poor service
Way overpriced, they use 3rd party agents to make up the curtains so it's pot luck if you get a good service/product and this is reflected in the quotes being 2 or 3 times higher than elsewhere. They do have their own installers but again they vary in competency so a second one had to be sent to correct the original mistake though still not quite right. Suggest you go to another upholstery store nearby, which quoted me less than half price for another product, was better quality and done in quick time too.
10 February 2025
Unprompted review
Reply from The Curtain Factory Outlet
Hi Nicki, Sorry that you had a problems with your order. However, we are unable to find any orders made by you at our showroom.
Just to clarify we do make most of the curtains in our workshop in Finchley, just across the road from the showroom.
I am still waiting for the samples to…
I am still waiting for the samples to be delivered they were ordered in December 2024
29 January 2025
Reply from The Curtain Factory Outlet
Hi Karen, our apologies you didn't receive your samples, it looks like they were lost on their way to you via Royal Mail.
I understand a member of the team has been in touch with you to have these resent, we hope these arrive very soon.
Awesome experience warehouse and shop…
Awesome experience warehouse and shop staff friendly and very helpful, found the fabric I needed. Will be back!
7 February 2025
Unprompted review
Reply from The Curtain Factory Outlet
Thank you, we look forward to seeing you again soon
Reply from The Curtain Factory Outlet
Excellent, very pleased you like it
Reply from The Curtain Factory Outlet
Thank you, we are pleased we were able to help
Non delivery of sample order and when…
Non delivery of sample order and when asking have not received a reply. No notification of order being sent.Am still waiting
29 January 2025
Reply from The Curtain Factory Outlet
Very sorry that you have not received sample and that my colleagues haven't updated you. I will investigate this for you now.
Choose a different company
Paid for a sample to be sent almost two weeks ago. Emailed and said I have not received the sample, they asked me to wait a few more days ! Sample still hadn’t arrived emailed again, took 48 hrs for a response to say having checked with suppliers it’s unavailable! Yet the material is still available from other companies. Complete waste of my time, would not recommend or use this company again.
28 January 2025
Reply from The Curtain Factory Outlet
Apologies that we have not been able to source this sample for you. The price of the sample has now been refunded. We are reviewing the response times within our customer service team. I hope you manage to source the fabric you love very quickly.
Reply from The Curtain Factory Outlet
Thank you for your review
Great company
Great company. Loved the fabric. Will definitely use again.
24 January 2025
Unprompted review
Reply from The Curtain Factory Outlet
Great to hear - thank you
Reply from The Curtain Factory Outlet
Thank you
Responsive to email
The first set of samples didn’t arrive, I let them know and replacement was sent: both sets arrived shortly afterwards.
Very good response to my query.
Will no doubt order fabric from here in due course subject to competitive pricing at the time.
2 January 2025
Reply from The Curtain Factory Outlet
Sorry you had a problem with the first set, we look forward to receiving your order :-)
Reply from The Curtain Factory Outlet
Pleased to hear you find the site easy to use, thanks
Excellent customer service.
15 January 2025
Unprompted review
Reply from The Curtain Factory Outlet
Thank you
Reply from The Curtain Factory Outlet
Sorry to hear this, we have messaged you about the missing sample - thanks
Excellent quality item and service.
The service and communication was excellent. They phoned me back promptly with all questions answered and offered a discounted price if ordered that week. Estimated delivery/completion quote was 6 weeks, but they were actually delivered in just over 2 weeks. The packing and delivery arrangements were excellent and the quality and finish were of a very high standard. Very happy to recommend this company, thank you.
17 December 2024
Unprompted review
Reply from The Curtain Factory Outlet
Thank you for your review, I am very pleased the order was completed ahead of time for you.
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