Fantastic service and lovely curtains made which match the ones my mother had made for me before she passed away. I am very happy to know have a matching pair bit with a slightly more modern look as... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My advisor Denise was very helpful and patient,honed into what I wanted quickly. The curtains are very well made and the fitting service wars really good. The curtains were made and up faster than I... See more
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We ordered some curtains for our lounge earlier this year which were supplied and fitted in the Spring. We are so pleased with them. They looked nice over the summer but have really come into their ow... See more
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We undertook building works to create a Home Office over the last four months and sought help once again from Dean Parker and his team in sourcing blinds, chairs and seating cushions. Th... See more
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Company details
Written by the company
Save up to 80% off a wide range of Designer Curtain & Upholstery Fabrics. Buy Online or Visit our North London Shops.
Contact info
281 Ballards Lane, N12 8NR, London, United Kingdom
- 02084920094
- sales@curtainfactoryoutlet.co.uk
- curtainfactoryoutlet.co.uk
4.6
Excellent
164 reviews
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This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Reply from The Curtain Factory Outlet
Thank you
The Curtain Factory Outlet are honest…
The Curtain Factory Outlet are honest and reliable. I cannot thank them enough for their quick responses to my messages and for delivering fabric to me promptly without any hitches to an international destination. They kept me informed of the progress with delivery. I will defiantly purchase from them again without hesitation.
15 July 2025
Unprompted review
Reply from The Curtain Factory Outlet
Thank you for your message, we are very pleased to hear that the delivery arrived promptly
I highly rate this company
I highly rate this company. From start to finish their communication was great. Most importantly, the curtains were superb. I have made curtains but, having chosen some really nice material, was nervous about messing it up. I’m so glad I had them made as the quality and finish was second to none. A huge thank you to all the team … I absolutely love them.
9 June 2025
Unprompted review
Reply from The Curtain Factory Outlet
Many thanks for your Review, Clare! We're really pleased you like your new curtains.
Website was easy to use
Website was easy to use. Good communication about delivery. Black out fabric was great.
23 June 2025
Reply from The Curtain Factory Outlet
Many thanks for your review Nicola!
The company was efficient from the…
The company was efficient from the start, ringing back almost immediately to make sure the order was correct. The blinds came back in 3 weeks and I must say, they are of the highest quality. I will be ordering more blinds and curtains shortly!
23 June 2025
Reply from The Curtain Factory Outlet
Many thanks for your review Helen, we're really pleased you're happy with your new blinds.
Reply from The Curtain Factory Outlet
Many thanks for your review Sarah
Work incomplete
Work incomplete
I ordered Curtains, sheers and blinds for 10 rental Flats at my new building 1 GORDON PLACE, W8 4JD, London, I paid in full for the job , curtains done in all flats, with exception of 3 flats’s sheer curtains not correct , despite my repeated requests for replacement Mr Dean Parker, (owner) denied knowing of the issue, several phone calls and WhatsApp photos sent to him,
I am not able to rent the flats , the loss of rent is huge.
**
Works completed.
On Friday 11 July 2025 works were completed
Thank you
28 May 2025
Unprompted review
Reply from The Curtain Factory Outlet
Thank you for updating your review
Reply from The Curtain Factory Outlet
Many thanks for your review, we are pleased you are happy with the service.
Reply from The Curtain Factory Outlet
Many thanks for your review, Viv!
Excellent servicwThe web site was excellent and the…
The web site was excellent and the samples came promptly, as did the actual delivery.
25 April 2025
Reply from The Curtain Factory Outlet
Many thanks for your review, Sylvia!
Really fast delivery but unfortunately…
Really fast delivery but unfortunately the material wasn’t what I wanted
23 April 2025
Reply from The Curtain Factory Outlet
Many thanks for your review. We are sorry you didn't find what you are looking for. Please do get in contact with us and we will do our best to help you find something you love!
Very helpful with my order
Very helpful with my order, material good quality and price. I ordered sample first which came within two days. Will definitely use them again.
6 May 2025
Reply from The Curtain Factory Outlet
We are glad you are pleased with the service, hope to see you again soon!
Reply from The Curtain Factory Outlet
Many thanks for your review, we are glad you like the cushions. We are very sorry that the delivery was slow, these came from our supplier and we are working with them to improve delivery times.
My curtains are really well…
My curtains are really well made,delivery as specified. I am delighted with them and only wished I had discovered the firm years ago.
21 March 2025
Reply from The Curtain Factory Outlet
Many thanks for your review, we are glad you are happy with our service.
I paid £3.50 to relieve one small sample
20 March 2025
Reply from The Curtain Factory Outlet
Hi Linda. We are very sorry you are unhappy with the sample received. All samples from our own warehouse are always A5 cuts, however on occasions where the sample has to be ordered directly from the supplier they are generally smaller, and unfortunately is out of our control. It seems that the samples you ordered had to come direct from the supplier, and this would also be the case for any other fabric supplier like ourselves.
We have refunded your sample order, and someone will be in touch shortly.
Poor quality and overpriced AVOID
Ordered two sets of made to measure curtains, but extremely disappointed with them. The sizing was wrong which they rectified by lowering the pole but also they do not hang very well and are uneven. The quality of the stitching is poor and I suspect it’s because the works are outsourced. There were also issues with the curtain pole/tracks they fitted. Have complained and still they have not responded to my emails. I asked for the left over fabric and was eventually given 4+ meters back so assume they had over ordered at my expense! They quoted me £270 to get a pouffe made out of the extra fabric but I found a nearby shop who made it for me for £100 and done in a two day turnaround! Save yourself some money and go to the professionals nearby.
11 February 2025
Unprompted review
Reply from The Curtain Factory Outlet
Hi, I would like to clarify that the 4m you refer to was given to you FOC because you had your pole moved. This was not fabric which we had charged you for as part of your original order.
If you still have quality issues with the curtains please do contact me and we will visit your home to take another look. We are sorry that you are not happy with our work and would like to resolve any remaining problems.
My curtain material is exactly as I…
My curtain material is exactly as I expected in quality design and colour which is always a worry when ordering on line. Took longer to arrive than expected but the staff when I phoned were very helpful and pleasant
24 February 2025
Reply from The Curtain Factory Outlet
Thank you for your feedback, we will let the team know
Excellent.
A one stop shop for all kinds of custom made curtains and blinds with a huge collection of fabrics. All my family members have been using this family run business for last 20 years or so and have always been very pleased with product and service.
6 March 2025
Unprompted review
Reply from The Curtain Factory Outlet
Thank you, so good to hear that you have been a customer for so long
Reply from The Curtain Factory Outlet
Thank you we are very pleased that you like the fabric.
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