While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, citing frequent UI changes and difficulty in toggling features. Customers also expressed strong negative opinions regarding the subscription models and pricing, noting unexpected price increases, removed features, and concerns about the company's business practices. The product itself was often described as unreliable, expensive, and prone to introducing errors, with some feeling it negatively impacted their work. Some people were dissatisfied with the artificial intelligence, finding its outputs inaccurate, repetitive, and sometimes even causing unintended data changes. Conversely, a small portion of people felt the product was incredible and had transformed their workflow, especially for code exploration and for those with limited scripting knowledge.

What people talk about most

User experience

Consumers find the user experience to be negative. Many reviewers report issues such as being trapped in... See more

Subscription

Customers consistently express dissatisfaction with their subscription experiences. Many report issues such... See more

Price

Customers consistently express strong dissatisfaction with pricing. Many reviewers report unexpected price... See more

Artificial intelligence

Reviewers highlight ambiguous aspects of artificial intelligence. While some customers praise the AI as a... See more

Product

People report ambiguous experiences with the product. Many reviewers express satisfaction, describing it as a... See more

Based on these reviews

Rated 2 out of 5 stars

Thought I'd give cursor as go, similar to VS Code and supposedly better AI integration and more. But just a poor experience overall. The UI and menu's kept changing every time I closed and reopene... See more

Rated 2 out of 5 stars

Insanely intrusive. They had such a headstart in the AI IDE race and they blew it with throwing popup AI everywhere. And its way too difficult (maybe even impossible) to toggle these features. PS I... See more

Rated 1 out of 5 stars

It's truly horrible piece of software. Used to work somehow before, but now, it crashes on even basic stuff (yesterday tried to start new idea-project, and after burning 'tokens' (charge) and receivin... See more

Rated 1 out of 5 stars

he new pricing models are a complete lie and nothing but a shameless money grab. At first, they advertised fair and affordable prices, but now they’re just ripping off their users without any warning... See more


1.7

Bad

TrustScore 1.5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disgusting, stay away.

after 3 days of coding a large project, i asked the AI assistant to lower the intensity of all the blur effects on the website - it deleted every single file in the project and when i asked it to recover it, it deleted the entire chat history. Absolutely disgraceful, do NOT waste your money on this sick and perverse product only made to waste your time.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Be aware, PHISHING!

Be aware, PHISHING!

Title tells it all. Not much to add. Yes, it can do some basic stuff, but more than anything else, this package is extremely invasive, requires way too much personal and sensitive information and needs more access than realistically required for it to work. Avoid it and learn to code.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Not supporting students

I’m honestly disappointed. As a motivated learner, I believed your company supported students and growth, but my experience showed the opposite. Policies without flexibility can unintentionally exclude people who genuinely want to learn and improve. I hope the founders reconsider what “supporting students” truly means — because behind every request, there is a real person trying to move forward.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

I don't typically leave reviews

I don't typically leave reviews, but I'm astonished at the negativity here. I daily drive Cursor. I prefer it to Claude Code & Codex. I almost never have issues. I've been on the ultra plan for months. If you're a dev. Cursor is for you. Plain and simple.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

scammy

scammy! Not refunded after being charged for a canceled subscription, claiming that " am not eligible". when i asked about their cancelation eligibility critera it seems that i am actually eligible for one but they still refuse to refund. Scammy behaviour

15 February 2026
Unprompted review
Rated 1 out of 5 stars

after a while i pad a 200€ fee to…

after a while i pad a 200€ fee to continue, then out of nowhere im out of credits somehow just in half a day?! and i reach out to the support. and i have tried multiple times to actually getting help, and after 2 weeks i tried again and still no reply. the first week they replied that someone in the it / economy department will look into it. now its been 5 weeks. and im never coming back to using this servi e which i paid almost 700-800€ for.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Unpredictable billing, exhausted Ultra plan within hours – lost trust

I had a very poor experience with Cursor, specifically with their Ultra plan.

I upgraded to Ultra expecting predictable, transparent usage. Instead, my included usage was exhausted within just a few hours of what I consider normal development work. This behavior was unexpected and completely inconsistent with my past usage patterns and with reasonable expectations for a premium plan.

To rule out user error, I reproduced similar usage on another account and observed the same issue again. This raised serious concerns about the reliability of Cursor’s token accounting.

Support responses were largely generic and repeated the same explanations without clearly reconciling dashboard data or explaining how the usage could be legitimately consumed so quickly. After several exchanges, I lost confidence in the platform’s billing transparency.

I’ve since returned to an alternative tool that provides more predictable and trustworthy usage behavior.

Based on my experience, I would not recommend Cursor to anyone who values clear billing, safeguards, and trust.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Annual Teams ‘seats’ are not transferable after any usage

We use Cursor Teams and the product itself is great, but I’m leaving this review because it is very unfriendly to normal employee turnover.

Although everything is marketed as “seats”, support confirmed that on the annual Teams plan a seat is treated as fully consumed for the entire year once it has any usage (credits) at any point during the term. If that employee later leaves, the remaining months are not refundable and not transferable, even if you remove the user from the team.

This is very different from how most SaaS “seats” are understood (a transferable license slot), and it makes annual Teams pricing hard to justify for businesses with normal employee turnover

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Total scam. Do not subscribe.

Increase the price and no notification. No email no pop up. And remove the limit warning so that the user thought they might have more to use but then there's none and they'll have to pay on the go. What a genius idea. Student verification never worked. When you ask for customer support or manual check they just close the case. Worst customer service I've ever experienced. Coding often goes wrong if we want to switch to another model mid way through a conversation as context are not shared. We never get half of what's advertised. This is such a scam.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Extremely bad

Extremely bad. Unlimited was promised, but after just 2 days the auto-usage was used up — around 300 million tokens. Very disappointing. first and last time, never again

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Buggy editor?!?!?

Buggy editor?!?!?!
For 200$ a month, are u serious?

I can't just open chat in separete window and don't break everything, it just not typing!
Honestly, it will be better to have cursor cli and orginize work by my self in my editor for example in nvim!

5 February 2026
Unprompted review
Rated 1 out of 5 stars

I want to inform you that...

Dear reader,

I want to inform you about the scam behind this service.
The 'free trial' is running out faster than you think which is understandable, so they don't run out of money while ppl trying out their SW. At this point you have 2 choices, one is to wait until it "recharges", or by paying for a subscription.
I chose to pay, I used it for like half an hour, and I chose to cancel the subscription because this is not what I'm looking for (it cannot even solve a simple problem (tried multiple times and still not get what I wanted; comparison to chat solved it in 1 try, same prompt; it was a programming(php) issue)).
After the cancel, I write to the support for refunds (I did this for almost every ai service which I tried beyond the free version (most of the time the free versions are not showing what the tool is capable of, so I'm paying without issue), they refund me every time); the support email is just an air bot connected to it, so until you don't ask for a human, it will automatically answer your questions.
In the email the ai told me that I cannot get a refund because I'm not meeting the conditions (I don't know what the conditions are, because there is no public documentation which mentions this). I asked what either conditions are, and it's an absolute BS. There are 2 conditions, first is 14 days from the bought date, second is no usage on the subscription.
I talked with a human, but he told me the same. I asked where is the public documentation for it (there is none), so they coming up with excuses which makes no sense, so they don't need to pay you back.
They admitted that they don't have any public documentation related to the refund.
So overall it's a scam.

If you read this far, thanks and have a wonderful day!

P.S.: My English is not the best, so sorry for any typos, I hope it makes sense.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Non-existent support; refusal to assist with billing investigation

I experienced two unauthorized charges from this company. While I understand fraud happens, the customer service I received was unacceptable.

They ignore direct questions: I repeatedly asked if they could tell me the email address associated with the charges so I could verify if it was my own forgotten account or a stolen card. They ignored this question three separate times, offering only copy-paste responses about contacting my bank.

They are unresponsive: I had to follow up multiple times just to get a reply. There were weeks of silence between emails, and they only responded when I badgered them.

Unresolved: As of today, they have stopped responding entirely.

I wasn't even asking for a refund from them directly; I just wanted transparency to help resolve a security issue. They refused to help.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

I love it

I love it. My name is Ameer Ali and I was surprised with how beautiful coding with this tool is. I'm currently using it after suffering many days with chatgpt I suddenly saw this company's AD and decided to give it a try. I'm shocked a tool like this is actually here and available to all!!

Bro 20$ is nothing to give me peace of mind!!

I love you so much 😍😍😍

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Scammy company.

Scammy company.
They sell you a subscription for a decent price, then they charge you for "overusing" it when you have had no information or accepted any of these extra charges.
There is no confirmation of these extended costs that you go through, they just pull it silently from your account.
Crazy how a company like this is allowed to exist?

28 January 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look