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Currenxie Reviews 

218
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service, noting the team's helpfulness, responsiveness, and professional approach to inquiries, often going above and beyond. Many people find the platform user-friendly and intuitive, appreciating the clear interface and straightforward processes for managing finances. Reviewers also highlight the fast transaction speeds and prompt responses, making for an efficient and reliable service overall. However, some customers also noted significant issues with customer support, reporting that their inquiries were ignored or met with automated, unhelpful replies without clear explanations or timelines. A few other people also felt that there were problems with payment processing, including money being taken without transfers completing, experiencing delays, or facing difficulties in withdrawing funds from their accounts.

What people talk about most

Customer service

Customers had positive experiences with customer service, highlighting the support as responsive, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything is clear,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the wonderful and fast service.... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as delayed transfers,... See more

Service

Users describe positive interactions with service, highlighting its speed, competence, and reliability. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far, my experience with Currenxie has been excellent. The transaction speed is fast, the software is user-friendly, and there have been no issues with international transactions. Moreover, thei... See more

Company replied

Rated 4 out of 5 stars

We are highly recommending for Currenxie opening due safe transaction and high supporting. However the feature transaction are very less compared to statrys and X-Tranfer like payment tracking, MT103... See more

Company replied

Rated 4 out of 5 stars

When I encountered issues, the support team was quite fast, detailed, and ensured safety.

Company replied

Rated 4 out of 5 stars

I recieve payments from my customers in account the same day they send me. That is the biggest plus point for me.

Company replied


Company details

  1. Financial Institution

Written by the company

Currenxie is a financial services company for the borderless economy. Our Global Account platform gives businesses a one-stop finance app for global growth. Features include a multi-currency digital wallet, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value technology, user experience, and service.


Contact info

4.0

Great

TrustScore 4 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(218)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service that is light years ahead of a bank

1. Easy to use - The online platform is laid out clearly and works smoothly. The verification system for transfers is simple (a code sent to my mobile). If you suggest improvements to the platform that will be helpful to all users then the CX web-developers will implement them!

2. Secure - Our funds are in a bank account in a big regular bank

3. Personal service - The CX Support service is instant and friendly

4. No physical meetings required - Perfect for the Covid-19 era! Face-to-face meetings are done on Zoom, and to confirm that I have signed a letter I just take a selfie photo of myself holding the letter (so practical and simple!)

5. Compliance is done in advance - The CX Compliance team has informed us in advance that we should not conduct financial transactions with certain sensitive countries, and they even vet our potential clients for us. Whereas regular banks just let you walk into unmarked minefields!

6. Exchange rates - CX foreign exchange rates are also much more competitive than banks

1 February 2021
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you very much Gareth!

Rated 1 out of 5 stars

Buyer Beware, Customer Service is poor

We used Currenxie for a few transfers and was reliable.

We then transferred a larger amount on the 4th occasion and now they have stopped replying altogether and the beneficiary has not received their funds.

We're starting to question whether they are Legitimate as they are not replying or calling us back despite many attempts.

2 December 2020
Unprompted review
Currenxie logo

Reply from Currenxie

This account was closed for compliance reasons, which we are not at liberty to disclose. We communicated with the account holder.

Rated 5 out of 5 stars

Excellent service

Excellent service. 100% trustworthy. I just have an overall great experience. When I have doubts or questions there is always a quick answer and help. Currenxie has helped to my business work better and bigger. Thanks to the whole team of Currenxie. Keep doing a great job!

5 November 2020
Rated 4 out of 5 stars

Good value

Fees are huge. No IBAN. Reference text in the transfer is really short.

When receive payments you need to ask the payee to write "Currenxie" in the payee field, which is really confusing for many of your business customers since they are supposed to be paying to your business, not to an unknown "Currenxie". And for some this is a legal issue since in the invoice they have there is the name of my business but in the ledger they have a payment to "Currenxie".

They are very responsive per email and very competent. Transfers happen quite quick, both receiving and sending. Mobile app and web app are consistent and do the job. The app and website is not so modern as N26 or Transferwise but on the other hand it works perfectly and does what is supposed to do.

Honestly, with the little options we have in HK, this is a reasonable choice. Besides the huge fees.

Update Feb 2021:
They have reduced fees now and is quite fair. UI has improved (but not at level of N26 or Transferwise and for the mobile app not yet rolled out).
Now offering IBANs and account numbers in more regions including EU

20 August 2020
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you for your very constructive feedback, it is really appreciated! We're glad you enjoy the responsive support and stable service, those are priorities for us.

Regarding the IBAN and naming requirement, those are specific to our Hong Kong accounts, as Hong Kong does not use the IBAN system. We issue accounts in 10 jurisdictions globally, IBANs are included wherever they are used, and you do not need to insert 'Currenxie' in any of the other jurisdictions. Hopefully this explanation helps!

We also have a brand new UI, and our fees are now much lower for all payment types.

Thank you for your continued support!

Rated 5 out of 5 stars

Valentin

We choose Currenxie as financial services provider for some reasons. It's a professional team providing high-class service and good rates. I like their stable and user-friendly platform. All transfers are fast and secure. Recomend.

13 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Solution, great customer care

I have been using Currenxie for 2 years now,
ease of creating an account, good and efficient support
then for a long time the only downside was they were expensive, but they keep adapting their prices now, and they are quite competitive.

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Would recommend

Currenxie's Global Account was quick and easy to set up remotely without ever having to be present in the country I want to bank in, which made setting up a corporate subsidiary abroad a lot easier to handle.

So far, I've had few reasons to contact customer support, but when I did I usually received feedback within about an hour and always had my questions answered fully.

1 June 2020
Unprompted review
Rated 5 out of 5 stars

Helpful and Responsive

Helpful, responsive and easy to use. Matteo Serone also came to me first to save me money in transfer fees by setting up a US account for our merchant facility. We are saving more than $200 a month now because of that. Thank you.

11 May 2020
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you Lauren! Delighted we could help you lower your international transfer fees.

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